SUMMARY:

• Associate Lead (Sr.PeopleSoft Techno - Functional Analyst), specializing in PeopleSoft HCM/CRM, Salesforce and Cast Iron.
• Overall Exp of 10+ years in the Software Industry in various environments ( Peoplesoft CRM/ HCM, Salesforce CRM (Developer and Administration), Confidential CRM, CastIron, Confidential LMS, SAP ABAP, J2EE).
• Peoplesoft Exp of 8+ years of Experience in Implementation, design and customization of applications using PeopleTools, PeopleSoft CRM/HCM with Integration Technologies, (currently using Version Tools 8.54, Application 9.2) DB2, PL/SQL, Salesforce CRM and Cast Iron System.
• Migration Exp of in 2 Projects - Peoplesoft to Salesforce in 2 different Projects.
• Strong Techno-Functional person, problem solver and team builder.

AREAS OF EXPERTISE:

• PeopleSoft HCM /CRM full life cycle implementation/upgrade expertise includes Requirement Analysis, Gap Analysis, System Design, Architecture, Development, Data Conversion, Integration and Post Production Support.
• Strong knowledge and experience in
• HCM Modules such as Core HR, Payroll, Benefits, Position/Profile/Absence Management, T & L, TAM, e-Modules and other Self-Service applications.
• Sales, Support Call Center, IT/HR Helpdesk, Self Service, Order Capture, Field Service.
• Customization, Configuration for various HCM /CRM Modules.
• Data Conversion, Interface developments, Upgrades, full life cycle Implementations.
• Migration People Code, Application Engine Programs, Integration Broker, Component Interface, and App Message.

TECHNICAL SKILLS:

Peoplesoft: PeopleSoft HCM /CRM 9.0, People Tools 8x (8.48), People Code, Application Engine Program, Workflow, Interface Development, Component Interface, Integration Broker, Process Scheduler.

Salesforce: Sales Cloud, Service Cloud, Apex Classes, Apex triggers, Visualforce.

Tools: HTML, XML, XML Publisher, PL/SQL, STAT, JIRA, CAPI, Git.

Databases: DB2, SQL Server

Operating System: Windows 95/98/2000/NT/XP, UNIX, MS-DOS

Languages: PeopleCode, C, C++, SQL, PL/SQL, Java 2.0, J2EE, JavaScript, HTML, XML, EJB, Struts, JSP, EJB, ABAP.

SOFT SKILLS:

• Able to communicate and cooperate with staff at all levels.
• Quick grasping and excellent understanding of the applications to be supported. Hence, I have successfully worked in different technologies with great ease.
• Excellent communication and writing skills.
• Ability to work independently and under pressure.
• Able to identify trouble spots.
• Good Leader and a Team Member.
• Responsible for other duties as needed. Encourage other team members towards working even harder towards achieving their goals.

WORK EXPERIENCE:

Associate Lead (Sr. Peoplesoft Techno-Functional Analyst)

Confidential

Responsibilities:

• Migration of Peoplesoft to Salesforce. Designing the migration plan.
• Assisting the Salesforce team in understanding the functional flow of Customizations within Peoplesoft.
• Providing the functional and Technical documents to the Salesforce team and helping them understand the integrations of Peoplesoft (for migration of the same into Salesforce).
• Involved in Resolving day-to-day production tickets in PS CRM.
• Worked alongside functional consultants to understand the business requirements and proposing design solutions for the customer facing issues.
• Worked with business users on the UAT of certain issues.
• Involved in Issues related to integration of PS CRM with PS HR and PS FIN systems.
• A part of the upgrade process of PT from 8.50 to 8.54. Worked on Retrofitting various Peoplesoft Objects; as a part of the upgrade process.
• Upgraded SQR’s, as a part of the Upgrade.
• Retrofitted CRM based on new requirements and customizations.
• Worked on Iscripts as a part of Multi channel Console issues and 360 degree view customizations issues as a part of the Upgrade process.
• Worked on various business requirements to show PS HR/ PS FIN fields in the CRM systems.
• Worked on several customs Table Audits and created Test scripts for functional test.
• Involved in customizations on the 360-degree view according to business requirements to showcase further customized fields (from PSHR and PSFIN).
• Involved in Priority Sev 1 calls as a part of the Production Support of PS CRM systems.
• Worked on various Pagelet changes and related Peoplecode changes for the Home page Display for the users.
• Involved in developing custom queries to be used through report manager as per business requirements.
• Retrofitted several views as a part of the upgrade process.
• Worked on Data Mover Scripts (DMS Scripts) on CRM tables as a part of integration of various different third party systems and legacy systems (after company take overs by Confidential Inc. ).
• Worked on PeopleSoft Security by creating and testing user roles and permission list.
• Involved in the testing phase of the Application by setting up the test cases alongside the QA team. Working on defects logged by them.
• Monitoring the IB and the Messages on a daily basis for a smooth process run. If any issues debugging and resolving the issues.

Tools: PeopleSoft: PS Integration Broker, Component Interfaces, Application Engines, Interface Components, Application Designer, Configuration Manager, PS CRM Functional Modules, PS HR Functional Modules, PS FIN Functional Modules.

Associate Lead

Confidential

Responsibilities:

• Working in an onshore-offside work environment; while imparting KT to the team at offshore facility at the start of the project.
• Formed the team in Offshore facility for the modules PS CRM, PS HCM and Salesforce CRM.
• Lead the teams of the Modules - PS CRM, PS HCM and Salesforce CRM.
• Co-ordinate with the Onsite Team in Target Meetings.
• Mentoring and training up junior and new staff.
• Level 2 Technical & Production Support of the Peoplesoft CRM, Peoplesoft HCM and Salesforce CRM system.
• Deal with Interfacing Issues between PS CRM, PS FIN, PS HR, CastIron and Salesforce.
• Working and Mentoring on Enhancements on the existing System.
• Arranging & chairing weekly team meetings, focusing on targets & achievements.
• Praise team members on their efforts and creates a positive working environment.
• Helping the team with any difficult issues which have reached a deadlock situation.
• Involved in Design, Development, Testing, and Enhancement of PeopleSoft HRMS for Sales, Marketing and Service modules.
• Involved in Design, Development, Testing, and Enhancement of PeopleSoft HRMS for HR, Payroll, Time & Labor and Base Benefits modules.
• Created and modified Components, Pages, Records, Fields, Process Definitions and registering Components in Portal, Menu and Permission Lists.
• Developed an application engine program to create the mapping of Collector Value in FSCM to the Collector Logic value based on parameters to logically divide Companies for the Collector Mapping.
• Developed various PS queries in order to help the client day-to-day activity.
• Developed and modified People Code to implement specific business rules and validations to enable the system to perform the business process.
• Also involved in acquiring Specifications from the functional team and modifying the SQR’s as per the SPECS.
• Involved in Unit testing of people soft delivered and modified functionality & customized SQR programs in PS CRM and HR.

Tools: a) Peoplesoft: PS Integration Broker, Component Interfaces, Application Engines, Interface Components, Application Designer, Configuration Manager, PS CRM Functional Modules, PS HR Functional Modules, PS FIN Functional Modules. b) SQL Developer c) CastIron System d) Salesforce CRM

Solution Environment: Peoplesoft CRM 9.0 MP12, Peoplesoft HCM 9.0 MP7, PeopleTools 8.48.08, SQL servers, Salesforce, CastIron

Senior Subject Matter Expert

Confidential

Responsibilities:

• Level 1&2 Technical & Production Support of the Product Confidential DOX system.
• Monitor Servers and run jobs on the production servers required by the global integration system of Confidential CRM system with external systems.
• Identify redundant jobs and develop process scripts to run on the servers.

Solution Environment: Confidential DOX system.

TECHNICAL SUPPORT ENGINEER

Confidential

Responsibilities:

• Level 1&2 Technical Support of the Product Confidential LMS (Mainly in the Report Manager Module).
• Manage accounts of a Single Customer related to the cases raised by them and attend weekly status calls with them., I need to coordinate with all other team members & get the updates and drive them towards working better and faster upon the issues/ cases.
• Pull Excel reports related to a customer & for some aspects of the team performance.
• Manage escalations of sub-ordinates from the customer
• Mentor & guide the sub-ordinates, with relation to issues which are complex and help them towards a faster resolution.

Solution Environment: Confidential LMS &RM (All versions), Microsoft SSRS, Microsoft BIDS.

PRODUCTION SUPPORT

Confidential

Responsibilities:

• Maintenance and Support of the Customer Production Environment Applications dealing with Confidential Sales.
• Involvement of Scripts for the data-maintenance and corrections.
• Level 1 & 2 Enhancements for the Applications according to the customer requirements ( Confidential Sales Executives).
• Code Migration in downtimes or Hot-fixes migration in the production environment.
• In Project Application developments to enhance the productivity of the team in project account-level.

Solution Environment: Peoplesoft CRM 8.49, Oracle Database, Apache Tomcat Server.

Tools: Integration Broker (Peoplesoft), Application Designer (Peoplesoft), Configuration Manager (Peoplesoft), Application Engine (Peoplesoft), PS CRM Functional Modules (Peoplesoft), SQL Developer, Eclipse, Oracle Application Server.

J2EE DEVELOPER & TAMeb CONSULTANT

Confidential

Responsibilities:

• POC of J2EE framework for the integration between TAMeb and Oracle Application Server 10g.
• Implemetation of the J2EE framework for the integration between TAMeb and Oracle Application Server 10g.
• Implemetation of calling the web services within Oracle Forms 10g.
• Installation of TAMeb.
• Configuration of junctions for the backend servers according to the application architecture.
• Create Users which can get access to the backend servers and associate them with groups created according to their access priviledges.

Solution Environment: AIX Server, Windows 2003 Enterprise Server, Oracle 10g forms, Tivoli Access Manager e-Business Suite, Apache Tomcat

Tools: Jdeveloper, Eclipse, Oracle 10g Forms Builder.