PROFESSIONAL PROFILE:

Confidential is a PeopleSoft Certified Technical Consultant with over 15 years of technical/functional experience specializing in PeopleSoft CRM, HCM, FSCM and Campus Solutions implementations and upgrades. Confidential has significant consulting experience involving requirements gathering, functional design, technical architecture design and implementation, leading practices, application design, development and implementation. With extensive experience in all phases of the implementation life - cycle, Confidential focuses on end goals of usability & maintenance when designing solutions. Confidential also has a strong balance of communicative and technical skills and is proficient in delivering product demonstrations and defining user requirements as well as coding and implementing proposed changes.

AREAS OF EXPERTISE:

• PeopleSoft CRM 8.1, 8.4, 8.8, 8.9, 9.0, 9.1, 9.2 (HR HelpDesk, IT HelpDesk)
• PeopleSoft HCM 8.4, 9.0, 9.1, 9.2
• PeopleSoft FSCM 8.4, 9.0, 9.1, 9.2
• PeopleSoft Campus Solutions 9.0
• PeopleSoft (PeopleTools 8.x, PeopleCode, App Package Code, Integration Broker, App Engine, Component Interface, SQL/SQR, PS Query, Data Mover)
• Databases (Oracle, SQL Server, DB2)
• Development Tools (PeopleTools, MS Visual Studio, Visio, Project, T.O.A.D., UltraEdit-32)
• Programming Languages (PeopleCode, SQL/SQR, Visual Basic, HTML/XML)

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as the functional/technical lead for a PeopleSoft CRM HR HelpDesk 9.0 to 9.2 Upgrade.
• Confidential led the functional design/requirements workshops and guided the client towards implementing leading HR HelpDesk practices for PeopleSoft CRM 9.2 HR HelpDesk.
• Confidential worked with HR business leaders to define requirements for a new case management business unit, new case management SLAs utilizing the delivered SLA functionality and create role based agent and manager reporting dashboards utilizing PeopleTools 8.54 functionality such as Pivot Grids and Query Group pagelets.
• Confidential analyzed the compare reports and helped to reapply Confidential customizations to the upgraded environment. Based on Confidential ’s recommendations, the Confidential simplified the base configurations, implemented robust dashboard reporting and was able to reverse several customizations made in 9.0.

Confidential, Washington, DC

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as the functional/technical lead for a PeopleSoft CRM HR HelpDesk 9.1 implementation.
• Confidential led the functional design and requirements workshops and guided the client towards implementing leading HR HelpDesk practices for PeopleSoft CRM 9.1 HR HelpDesk.
• Confidential configured the base system configurations including the 360, case display templates, ERMS, Employee Self-Service (ESS), Confidential workflow rules and security.
• Confidential guided the client towards simple customizations that enhanced the system without requiring future maintenance costs or complex upgrade concerns.

Confidential, Columbus, OH

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as a Subject Matter Expert (SME) for an assessment of the client’s implementation of PeopleSoft CRM 9.1 HR HelpDesk.
• Confidential reviewed Confidential ’s current implementation and worked with Confidential ’s technical team to implement several fixes and enhancements.

Confidential, Galveston, TX

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as the functional/technical lead for a PeopleSoft CRM HR HelpDesk 9.2 implementation.
• Confidential led the functional design and requirements workshops and guided the client towards implementing leading HR HelpDesk practices for PeopleSoft CRM 9.2 HR HelpDesk.
• Confidential configured the base system configurations including the 360, case display templates, ERMS, Case SLAs, Employee Self-Service (ESS),
• Confidential workflow rules and security.
• Confidential also helped setup all the EIP integrations between HCM and CRM and coded several customizations requested by the business.
• Confidential guided the client towards simple customizations that enhanced the system without requiring future maintenance costs or complex upgrade concerns.

Confidential, Orlando, FL

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as the functional lead for a PeopleSoft CRM HR HelpDesk 9.2 implementation.
• Confidential led the functional design and requirements workshops and guided the client towards implementing leading HR HelpDesk practices for PeopleSoft 9.2 HR HelpDesk.
• Confidential configured the base system configurations including the 360, case display templates, employee self-service, Confidential workflow rules and security.
• Confidential guided the client towards simple customizations that enhanced the system without requiring future maintenance costs or complex upgrade concerns.

Confidential, Springfield, IL

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as the functional/technical lead for a HR HelpDesk 9.1 implementation.
• Confidential led the functional design and requirements workshops and guided the client towards implementing leading HR HelpDesk practices for PeopleSoft 9.1 HR HelpDesk.
• Confidential configured the base system configurations including the 360, case display templates, Employee Self-Service (ESS), ERMS, Confidential workflow rules and security.
• Confidential also setup all the EIP integrations between HCM and CRM and coded several customizations requested by the business.
• Confidential guided the client towards simple customizations that enhanced the system without requiring future maintenance costs or complex upgrade concerns.

Confidential, Atlanta, GA

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as a Subject Matter Expert (SME) for an 8.9 to 9.1 PeopleSoft CRM HR HelpDesk upgrade.
• Confidential advised the client on best practices for implementing 9.1 and new functionality available in 9.1.
• Based on Confidential ’s recommendations the client is implementing ERMS (Email Response Management System), simplified the base configurations and was able to reverse several customizations made in 8.9.

Confidential, Oakland, CA

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as a Subject Matter Expert (SME) for an assessment of the client’s implementation of PeopleSoft CRM 9.1 HR HelpDesk.
• Confidential reviewed Kaiser’s current implementation and made recommendations for improving the system and created a roadmap for implementing Employee Self-Service and Email Response Management System (ERMS).

Confidential, Chicago, IL

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as a Subject Matter Expert (SME) for a global 8.9 to 9.1 HR HelpDesk upgrade.
• Confidential advised the client on best practices for implementing 9.1 and new functionality available in 9.1.
• Based on Confidential ’s recommendations the client decided to implement the Employee 360, Employee Self Service, simplified the base configurations and was able to reverse several customizations made in 8.9

Confidential, Chicago, IL

PeopleSoft Functional/Technical Lead

Responsibilities:

• Confidential was engaged as the functional lead for a new HR HelpDesk implementation.
• Confidential led the functional design and requirements workshops and guided the client towards implementing leading HR HelpDesk practices for PeopleSoft 9.1 HR HelpDesk.
• Confidential configured the base system configurations including the 360, case display templates, employee self-service, ERMS, Confidential workflow rules and security.
• Confidential also guided the client towards simple customizations that enhanced the system without requiring future maintenance costs or complex upgrade concerns.

Confidential, Minneapolis, MN

PeopleSoft Technical Developer

Responsibilities:

• Confidential was engaged part-time to assist with the PeopleSoft 9.1 HelpDesk implementation where Confidential uses Support/IT/HR HelpDesk to support Faculty, Employees, Retirees, Applicants, and Students. Inquiries range from Benefits, Payroll, IT, Enrollment, and Class related questions.
• As Confidential upgraded CRM to 9.1 and then implemented HR HelpDesk, Confidential has been helping with that upgrade/implementation with direction, strategy, architecture, and configuration.

Confidential, Omaha, NE

PeopleSoft Technical Lead

Responsibilities:

• Confidential was engaged by Confidential ’s to help improve call center processes, create usability enhancements and tune the online screens for a PeopleSoft CRM/FSCM 9.0 system. Confidential implemented enhancements that have dramatically increased system response time and user productivity.
• Confidential has been leading the CRM team for the last year which was responsible for stabilizing the system and implementing a long-term production support strategy. During this time, Confidential managed and provided leadership for 12 resources consisting of Confidential ’s full-time and vendor onshore/offshore.

Confidential, Atlanta, GA

PeopleSoft CRM/FSCM Technical Lead

Responsibilities:

• PeopleSoft Solution Architect responsible for upgrading PeopleSoft CRM HR HelpDesk and a complex custom application built around the Customer Data Model. Analyzed and fixed issues with the Integration Broker messages exchanged between PS HRMS and PS CRM HR HelpDesk.
• Designed, analyzed and developed enhancements as part of the upgrade.
• Performed impact analysis to determine code and configuration changes required by the upgrade.

Confidential, Miami, FL

PeopleSoft Technical Developer

Responsibilities:

• PeopleSoft Architect responsible for designing and implementing a trouble ticketing system with an approximate volume of 2,500 cases a week. Principal consultant tasked with architecting process changes, user interfaces, interfaces and data conversion. Managed outsource development in India augmented with onsite technical contractors.
• Also responsible for designing and implementing case management functionality for 3 other business units with smaller user communities utilizing PS Component based Display Templates.
• Facilitated train-the trainer and end user training classes for the user community for each of the 4 business units.
• Designed the interfaces between PS CRM HelpDesk/Support and AAIS inventory system, 4TEL line testing system, Remedy network trouble ticketing system and AWAS dispatch system. Interfaces communicated via TIBCO middleware and PeopleSoft Integration Broker.
• Developed an Order Capture interface to a legacy mainframe system to query and reserve customer telephone numbers for new POTS orders utilizing PeopleSoft Integration Broker.
• Facilitated multiple onsite design sessions in Hawaii to review existing process, gather requirements and complete functional designs.
• Provided post go-live onsite user support and triaged defects for fixes utilizing Test Director.

Confidential, Louisville, KY

PeopleSoft Technical Lead

Responsibilities:

• Responsible for designing/developing ~40 custom screens with configurable search capability, manage complex business rules and the ability to maintain contact methods utilizing the PeopleSoft CRM Customer Data Model.
• Extended the Business Object Relationship Model (BORM) by adding a new business object to the BORM and creating a custom component to maintain Franchise Agreements.
• Created several custom email notifications. Tracked and resolved system defects utilizing Rational’s ClearQuest defect resolution tool.
• Created a complex custom mass change utility to update and change relationships between various entities.

Confidential, Manhattan, NY

PeopleSoft Technical Developer

Responsibilities:

• Project was managed as a Six Sigma initiative using Software Engineering Institute’s Capability and Maturity Model (SEI-CMM) for software quality assurance across a global deployment scope in the Western Hemisphere, Europe and Asia.
• Responsible for the design, build, test and support of customizations to the main support pages, 360-Degree view, homepage and worklist. Designed, configured and coded a custom PeopleSoft homepage with nine new pagelets.
• Created several new workflow events and customized the look and feel of the worklist by adding/hiding new fields, changing labels, modifying the default worklist and changing how the results sort.
• Customized the searchable fields and search results on the case search. Completely redesigned the user interface of the main support case screen to support the needs of three lines of business.
• Tracked and resolved system defects utilizing Mercury Interactive’s Test Director.
• Assisted with an upgrade of the system to Service Pack 1.
• Assisted client in preparation for outsourcing of application development/support to an offshore service provider in India.