SUMMARY:

• 20 plus years of extensive experience in testing, implementation and migration of various systems in the fields of Public Sector and Commercial Business with focus on providing customer complete solutions.
• 15 plus years of PeopleSoft experience in FIT GAP Analysis, Design Documents, Development, Implementation, Conversions, Customization, Upgrades, and Workflow.
• Involved in ERP Application, Interfaces, and UAT. Troubleshooting, W - 2 and 1099 Processing and Production Support.
• PeopleSoft and Kronos Support for Upgrades and Quality Assurance Testing.
• Worked on the customization and migration of PeopleSoft in foremost used modules such as ESS, MSS, E-Performance, Workforce Administration, Benefits, in addition to North American Payroll, Time and Attendance and Position Management.
• Completed several SDLC implementations using various corporate models. Subject Matter Expert to Contractors and Clients on Enterprise Resource Planning issues.
• Worked closely with Project and Program managers on all phases of RICEFW objects for implementation of PeopleSoft 9.1 and 9.2 for HCM and Financials.

SOFTWARE SKILLS:

GEMS, (PeopleSoft ver. 8.6 and higher) Oracle (Knowledge Center - Reporting), Oracle (UPK developer), UTT, (Helpdesk Ticket Application) HEAT ticketing system (GMS) TOAD, Oracle SQL, Quick Professional Test, CAPPS, EPIC, NFC, EmpowHR, WebTA, PeopleSoft, PHIRE, (ePerformance, Management Self Service, Competency Management and, eRecruiting) Siebel, TSA/HR Footprints for PPO Case Tracking PeopleLine, ADP, and ReportSmith, Ceridian, Software2000, Quickbooks, Genesys, Cyborg, Paychex, Visions, Datamatics, Great Plains, Kronos ver.6xx and 7.0 Workforce Timekeeper and Cognos. MS Office 2003 thru current version including MS Access, MS Project, and Visio.

EXPERIENCE:

Confidential

Peoplesoft System Analyst

Responsibilities:

• Payroll QA Tester for IV&V results and Failbacks
• Research Defects to resolution
• Documenting Policies and Procedures for QA Testing team and Design Document Revisions
• Creating SQL statements using Oracle Sequel Developer
• Resolving HR and Payroll error messages before go-live
• Change Management for State Department staff

Confidential

Sr. Test Engineer

Responsibilities:

• Created detailed test plans.
• Developed test scenarios and test scripts.
• Traced requirements to test cases to ensure coverage for full system integration test.
• Ensured functional and technical requirements are met through system testing, regression testing, performance testing, system interface testing, and security testing activities.
• Designed, developed, and executed reusable test cases and procedures based on requirements relevant to automated test planning and creation using HP Quality Center/HP ALM.
• Embedded with the Payroll SCRUM Team and participated in SPRINT’s using Agile Fundamentals
• PeopleSoft Global Payroll - 9.2.

Confidential

HR Technical Systems Analyst

Responsibilities:

• Liaison between vendor and client (DOL) for T&L issues of Break fix and Defect resolution.
• Maintained JIRA tickets and communicate issues and resolutions to both vendor and client.
• Strong customer focus skills used to work with users on defining needs, addressing issues and answering questions.
• Ran daily imports and update re-imports and ran queries to resolved various Leave Balance issues.
• Client sessions to optimize upgrades and reduce errors.
• Testing and QA for system enhancements and bug fixes.
• Regression Testing for each upgrade.
• Created testing case scenarios and ran test scripts for all upgrades and defect resolution.

Business Analyst

Confidential, Durham, NC

Responsibilities:

• PeopleSoft Financial Workflow Administrator- Resolved routing issues for Financial Analyst.
• UPK developer for E-Procurement training materials.
• User profile mapping for upgrade.
• Monitor and resolved SharePoint items returned from Purchasing in Payment Request Center.
• Run queries to resolved invoice and voucher issues.
• Researched Requisition and Payment Request issues for resolution.

Confidential 15

PeopleSoft Functional Test Analyst (Consultant)

Responsibilities:

• Worked directly with UC Path Center on testing and QA for PS 9.2 Payroll roll out.
• Reviewing and amending Functional Design Documents as needed based on test results.
• Assist Developers with Test Defect resolution.

Confidential

Business Analyst

Responsibilities:

• Engaged with practice sales pursuits as required for various Healthcare clients for both HCM and Financials.

Confidential

Functional Payroll Interface Consultant

Responsibilities:

• Converting payroll files from PCPW to PeopleSoft 9.2 and ADP’s Workforce Now product.
• Payroll Interface into ADP’s E-time application.
• Completed Payroll Interface conversion documents.
• Led testing efforts with client SME’s. Created Mapping tables from Ivantage to PeopleSoft 9.2 North American Payroll.

Confidential

HR Functional Training Developer

Responsibilities:

• Utilized PeopleSoft UPK to add and modify content, user training manuals and training delivery. Developed content employing UPK standard methodology of creating course
• Outlines, Storyboards, UPK sections and topics for employee self-service, manager self-service, benefits, and time and attendance.

Confidential

Project Manager/Over site role for HCM

Responsibilities:

• Worked as Kronos Upgrade Project Manager to implement Kronos ver. 7.0.
• Coordinated project plan and performed tasks needed to keep project on track.
• Reviewed and supported a Cerner implementation on as needed basis and provided application setup guidance and coaching on best industry standards for PeopleSoft HCM ver. 9.2. and Kronos Workforce Center 7.0.

Confidential

Functional PeopleSoft Supervisor

Responsibilities:

• Implemented SCM module for PeopleSoft 9.1. from Lawson 9.0. Guided business partners for conversion from Lawson to PS ver. 9.1. Tools upgrade from 8.3 to 8.5.
• Implemented full SDLC for Accounts Payable, Accounts Receivable, Inventory and E-procurement for Travel and Expenses.
• Resolved conversion issues as it related to migration issues.
• PeopleSoft HCM implementation of Employee Self Service, Manager Self Service and E-performance. Kronos ver. 6.3 for timekeeping and labor tracking.
• Supervised the process of analyze, design, build, test and implemented technology solutions that met the specifications of a project or service request.
• Trained using UPK tool. Communication and relationship management.
• Provided input to support technology planning. Supervisor of General Financial Services and WEB Team for proven results.
• Worked closely with Project managers on all phases of RICEFW objects for implementation of PeopleSoft 9.1 for HCM and Financials.

Confidential

PeopleSoft Functional Quality Assurance Lead

Responsibilities:

• Led team of 6 offshore resources and 3 onshore QA associates.
• Trained offshore staff on creating test cases based on industry practices and client’s needs. HP Quality Center for Testing and QA of issues and defects.
• Partnered with Project Leads and Business Analysts on converting from Kronos ver.6.1 to PeopleSoft Time and Attendance and Absents Management.
• Assisted with all phases of testing such as Integration, Systems and UAT. Client also converted from Ariba to PS Supply Change Management.
• Developed training materials using UPK for Change Management (training).
• Liaison between Off-Shore Resources and Client for Upgrades, HR Bundles’ and migrated various bolt on applications to single Platform Oracle, Peoplesoft 9.1. Transitioned - Aribia, Taleo, Hyperion, Time and Attendance and Absence Management.

Confidential

PeopleSoft Functional Support Manager

Responsibilities:

• Managed Helpdesk Support for PeopleSoft Financials and HCM.
• Created Business Design Documents for E-Procurement.
• Tested all phases of E-Procurement before roll-out.
• Trained staff on ESS, MSS, North American Payroll - PeopleSoft Financials, Purchasing, Project Closing, Accounts Payable, General Ledger and Commitment Control.
• Created Policies and Procedures for Help Desk and Heat Ticketing system.
• Implemented Benefits Administration and, e-Benefits in addition to e-Performance for HCM Ver.9.1
• Created metrics for customer satisfaction surveys, and performance reviews.
• Researched system errors and customer issues.
• Ceated script testing for enhancements and troubleshoot end user’s errors.
• Managed a team of 4 direct reports and various indirect reports from all departments and schools.
• Challenged team to increase knowledge of PeopleSoft to be able to assist with desktop coaching.
• Hired and Termination responsibilities and performed skill sets assessments for optimum performance and results.

Confidential

Functional/Change Management Analyst

Responsibilities:

• Converted DC Public School system from obsolete mainframe system (CAPPS) to PeopleSoft version 8.8.
• Created and applied test scripts for training purposes. Coordinated training materials using UPK/Oracle.
• Applied test scenarios in UAT environment. Facilitated User Acceptance Testing for Time and Labor and Benefits Administration.
• Gathered current business processes from pertinent sources for Benefits and IRR to develop SOP’s for future implantation.
• Troubleshot software conversion issues and, performed in a liaison role between DC Public School staff and PeopleSoft Developers on delivered functionality of system.
• Mentored staff on creating and logging conversion issues. (Secret Security Clearance, DoD).

Confidential

PeopleSoft Functional Analyst

Responsibilities:

• Created scenarios and executed test scripts to validate resolutions.
• Migrated successful results into development environment for client approval before moving to production.
• Created SQL statements for script testing and issued resolution.
• Helpdesk Analyst to assist Human Resources staff with Change Management and processing issues.
• Created end user version of SOP for Helpdesk Support Team.
• Used PeopleSoft ver. 8.8 and doing upgrades to version 8.9. (Secret Security Clearance DoD).

Confidential, Reston, VA

SME/Quality Assurance / Sub Team Lead

Responsibilities:

• Trained staff on process using internally developed SOP.
• Reviewed error ratio per caseworker and reported on quality of case resolution.
• Recommended alternative procedures to improve processing.
• Developed and Maintained reports sent to Nation Finance Center (NFC).
• Assisted in transition phase from NFC to TSA/HR Services. ERP, worked with teams such as Leave Audits and Adjustments, on client specifications.
• Interacted with client on Fit/Gap plan Current training completed, NFC Payroll Processing Operations, (PINQ, TINQ, IRIS, TMGT) EPIC, SPPS, WebTA, PPO Tracking system, EmpowHR (PS. ver. 8.8). Field training (Secret Security Clearance, DoD).

Confidential, Arlington, VA

Functional Internal Verification and Validation Analyst

Responsibilities:

• Collaborated with the PPO on operations and administrative issues.
• Evaluated root cause of outstanding PPO cases to be documented.
• Involved in IV and V team responsible for recommendations to address and prevent backlog.
• Reduced Ombudsman and Congressional inquiries.
• Analyzed data and assisted Federal Agency staff members in resolving prior cases.
• Reviewed processing procedures for Leave Audits and Lump Sum Payouts.
• Researched Military Leave discrepancies and reported findings to PPO team lead.
• Resolved various historical cases stemming from conversion and migration issues relating to the move from FAA to NFC payroll system.
• Resolved issues stemming from EmpowHR (PeopleSoft ver. 8.9) conversion.