SUMMARY:

• Background in PeopleSoft HCM, Employee Self Service, Manager Self Service and core HR
• Functional/Technical Lead in CRM (Customer Relationship Management) with over 19 years IT experience.
• 16 years of PeopleSoft/Vantive CRM experience, implementing, customizing and supporting call center, sales, marketing, field service solutions, order capture and integration with PeopleSoft FSCM Order Management.
• Has a solid technical background in software engineering/testing and database systems.
• Is an excellent analyst with outstanding documentation skills.

FUNCTIONAL AND TECHNICAL EXPERIENCE:

• HCM
• ESS (HCM)
• MSS (HCM)
• Core HR (HCM)
• FSCM
• Order Management (FSCM)
• Core FSCM
• CRM
• Call Center (Support)
• Self - Service applications
• Workforce Administration
• Sales Modules
• Field Service
• Marketing
• Core CDM (Customer Data Model)
• Order Capture
• People Tools
• People Code
• Application Engine
• Component Interface
• SQR
• PS/Query
• PL/SQL
• Workflow

PROFESSIONAL EXPERIENCE:

Confidential

PRINCIPAL CONSULTANT

Responsibilities:

• Lead technical resource for Confidential & Confidential Success Factors solution representing Confidential & Confidential International HR (PeopleSoft 9.1).
• Lead technical resource for Confidential & Confidential Field Glass implementation for Confidential & Confidential international HR.
• Provided custom enhancement support on several request for new functionality for Confidential & Confidential international HR.
• Developed processes to terminate and remove all non-payroll works from Confidential & Confidential international HR
• Developed, tested and documented inbound and outbound interfaces from PeopleSoft to BOOMI middleware
• Created automated jobs to process data received from Success Factors through BOOMI middleware.
• Provided analysis and solutions for existing interface problems with location, currency and phone integrations

Confidential

Responsibilities:

• Provided Pre-Sales support to obtain work
• Assisted with design and planning for implementation
• Managed MS SQL development throughout development cycle.
• Provided additional testing when required.

Confidential, DRESDEN, OH

Responsibilities:

• Received basic indoctrination on inPower Suite using Oracle database and OWA Server.
• Provided technical analysis to convert custom PeopleSoft reports into inPower Suite reports.
• Created reports for inPower Suite rendering HTML from PS/SQL packages.
• Provided Documentation for new reports.
• Performed unit testing.

Confidential

Responsibilities:

• Provided technical analysis on an existing HR Oracle data warehouse and PeopleSoft 8 integration.
• Analysis included evaluating the current PL/SQL procedures used to populate and update the HR data warehouse and provide data to multiple application integrations.
• Created technical design documents on HR customizations for ESS, MSS and core HR
• Create user test plan and test scripts for System and User Acceptance testing
• Performed analysis and estimate on HR time and Labor module for future implementation
• Performed development on OOTB and custom components for ESS, MSS and core HR.
• Performed development on application engine programs used by integrations with other Confidential & Confidential systems
• Created Excel to CI (component Interface), PL/SQL scripts and data mover programs to populate and update current data.

Confidential

Responsibilities:

• Conduct Functional/Technical analysis for implementing Oracle fusion middleware and Oracle CRM application
• Provided analysis, documentation and assistance on configuration

Confidential, Phoenix, AZ

Responsibilities:

• Managed up to 6 full time employees and contractors working on PeopleSoft CRM.
• Conducted in depth demo sessions with client using Oracle’s PeopleSoft CRM version 9.1
• Configured core Oracle PeopleSoft 9.1 CRM setup.
• Used existing design documents to develop changes to core CRM CDM components per client’s requirements
• Used existing design documents to create data conversion scripts into upgraded Oracle PeopleSoft 9.1 CRM system from multiple CRM sources.
• Assisted with configuring, developing and testing Integration Broker between CRM and FSCM for Customer and order capture data. Duties consisted of setting up Service Operations, configuring security, validating Integration gateway setup and modifying existing application classes.
• Assisted with the creation of PL/SQL scripts for data migration and conversion from multiple sources to Oracle’s PeopleSoft CRM.
• Developed test plan and scripts, provided training and delivered testing materials for user community.
• Performed unit and system test, provided extensive support during user acceptance testing.

Confidential, SAN RAMON, CA

Functional/Technical CRM Consultant

Responsibilities:

• Conducted in depth demo sessions with client comparing existing Oracle PeopleSoft 8.9 CRM systems and Oracle PeopleSoft 9.1 CRM.
• Created design documents to configured core CRM setup.
• Used existing design documents to develop changes to core CRM CDM components per client’s requirements
• Used existing design documents to create data conversion into upgrade 9.1 CRM system from multiple CRM sources.
• Assisted with configuring and testing Integration Broker between CRM and FSCM for Customer and order capture data
• Developed and delivered testing materials for user community.
• Tested the application and supported user acceptance testing.

Confidential, MESA AZ

Functional/Technical CRM lead

Responsibilities:

• Conducted in depth demo sessions with client comparing existing 3rd party databases, Oracle PeopleSoft 8.9 CRM systems and Oracle PeopleSoft 8.9 clean CRM system.
• Configured core CRM setup.
• Created design documents to implement changes to core CRM CDM components per client’s requirements
• Created design documents to create data conversion into consolidated CRM system from multiple CRM sources.
• Created design documents for integrations between 3rd party systems and CRM
• Create design documents for Oracles PeopleSoft CRM to FSCM integration
• Create design documents for complex data conversion from multiple sources into PeopleSoft CRM database.
• Developed CRM 8.9 POC (Proof of Concept) environment for key CRM functions. Provided source code for all key component code changes to support client’s requirements.

Confidential, Phoenix, AZ

Application Support

Responsibilities:

• Provided technical support, development and issue resolution on various issues between Oracle’s PeopleSoft version 8.9 CRM Order capture and Financial Supply Chain Management integration.
• Provided technical support, development and issue resolution on various issues between HR and Financial Supply Chain Management integrations - Expense Implementation
• Provided functional and technical expertise in a third party review of the client’s PeopleSoft CRM MAA environment to determine issues that were a result from a prior implementation. Client had two separate PeopleSoft CRM implementations with similar data.
• Interfaced with client’s business leads to determine current business rules, processes and how the application was implemented to address those needs.
• Created supporting documentation outlining issues found and suggested recommendations.
• Provided technical documentation on all changes to be implemented to resolve issues.

Confidential, Tempe, AZ

Application Support

Responsibilities:

• Provided functional support and technical development for client’s TAM (HR Talent Acquisition Manager) issues after people tools upgrade
• Completed all assigned functional and technical specifications
• Provided functional support and development for client’s CRM Support module including performance review and enhancements
• Performed documentation for all technical specifications and development for performance enhancements
• Provided functional and technical expertise for client’s CRM unstructured email to case project. Designed and provided POC (proof of concept) model in 3 days.
• Provided documentation for the POC model including technical specifications and development
• Interfaced with clients business and technical teams to implement project in 3 weeks

Confidential, NEWPORT BEACH, CA

Senior IT Client Consultant

Responsibilities:

• Documented and developed custom components to enhance PeopleSoft CRM 8.9 CDM (Customer Data Model) and Marketing components
• Documented and developed enhancements to OOTB (out of the box) PeopleSoft Components other than the CDM to include Marketing, Support and Sales modules.
• Ported and enhanced current integration with company’s existing legacy PeopleSoft Human Resource application to PeopleSoft’s CRM system.
• Provided guidance to junior developers
• Assisted with custom application design and business process analysis
• Provided performance tuning advice and analysis
• Troubleshot issues with customizations and OOTB PeopleSoft errors. Submitted problem reports to PeopleSoft
• Provided technical support to sales and Help Desk CRM 8.9 production environment
• Documented and developed custom integration with 3rd party database
• Designed and developed custom contact Merge Utility. Utility was used to merge duplicate contact records and provide a report of the merged data.
• Platform and system includes: Oracle 8i / 9i databases, Unix Sun Solaris, Confidential UNIX, and Microsoft Windows 2003 Server, X 86 Intel.

PeopleSoft Consultant

Confidential, NEWPORT BEACH, CA

Responsibilities:

• Documented and developed custom components to enhance PeopleSoft CRM 8.9 CDM (Customer Data Model) and Marketing components
• Documented and developed enhancements to OOTB (out of the box) PeopleSoft Components other than the CDM to include Marketing, Support and Sales modules.
• Ported and enhanced current integration with company’s existing legacy PeopleSoft Human Resource application
• Provided guidance to junior developers
• Assisted with custom application design and business process analysis
• Provided performance tuning advice and analysis
• Troubleshot issues with customizations and OOTB PeopleSoft errors. Submitted problem reports to PeopleSoft
• Provided technical support to sales and Help Desk CRM 8.9 production environment
• Documented and developed custom integration with 3rd party database
• Platform and system includes: Oracle 8i / 9i databases, Unix Sun Solaris, Confidential UNIX, and Microsoft Windows 2003 Server, X 86 Intel.

Confidential, EL SEGUNDO, CA

Senior client consultant

Responsibilities:

• Documented and mapped existing PeopleSoft CRM data model to new PeopleSoft CRM data model
• Ported existing custom objects people code, application classes and people code to new PeopleSoft version
• Debugged and enhanced existing code base for employee integration with legacy system using Oracle views and application engine programs.
• Assisted client developers with internal development projects when needed.
• Created PL/SQL Scripts for converting data from Oracle 8i database to Oracle 9i database.
• Platform and system includes: Oracle 8i / 9i databases, Unix Sun Solaris

Confidential, Salem, NH

Technical/Functional lead

Responsibilities:

• Responsible for analysis of RFP documentation and pre-project high level project plan
• Responsible for training client developers on People Tools usage
• Responsible for all planning and design of custom and OOTB object modification development, conversion and migration of all related data which included 50 custom objects and extensive modifications on OOTB core objects required for setting up new merchants. Application programming included extensive people code, application engine programs and oracle functions.
• Responsible for presenting pilot releases to client power users for feedback and analysis
• Responsible for weekly reports to management on project progress
• Provided consultation to client developers on PeopleSoft integrations and development methodology.
• Platform and system includes: Oracle 8i / 9i databases, Unix Sun Solaris

Confidential, San Mateo, CA

Responsibilities:

• Worked with PeopleSoft Sale representatives on technical presentation
• Responsible for analysis of RFP documentation to determine the appropriate software package
• Determined high level project planning to include implementation requirements, project plan and team structures
• Presented high level implementation strategies to client management
• Presented high level application design and integration specifications
• Platform and operating systems: Sybase, Oracle 8i, MS SQL 7, Windows NT4