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Peoplesoft Lead Resume

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PROFESSIONAL SUMMARY:

Well - rounded ERP Administrator with comprehensive understanding of related software to track business-related factors such as shipping inventory and cost. Adept at ERP system implementation administration and maintenance. Emphasis on efficiency while ensuring that quality standards are maintained.

SKILLS:

AXIOS assyst,Desktop’s/Laptops, Service-Now,Mobile devices, Adaxes,Eracent,Datacenter,UPS,CommVault,Alber, Adobe, PeopleSoft 9.2, PC Scales, DMS, Longview, Nvision, Microsoft Windows 2010 and Microsoft Office 2013, Box, Citrix Receiver,Slack, Bomgar. Certified in 3 Microsoft Excel courses

ERP SKILLS:

PeopleSoft Financials: GL, AP, AR, Billing, Purchasing, Customers, Enterprise Components, Project Costing. Financial\Supply Chain

PeopleSoft SCM: Inventory, Maintenance, Management, People Tools Purchasing, Reporting Tools, T&E, Worklist

Datacenter: HVAC, UPS, Alber, Generator, CommVault, SAN, Drives, Servers

ERP: PeopleSoft Financials 8.8,9.1,9.2 (6 Years Experience)

EXPERIENCE:

Confidential

PeopleSoft Lead

Responsibilities:

  • Troubleshoot FMS,SCM AND FSCM modules in PeopleSoft.
  • Working with end-users to ensure no issue have been dected after PUM upgrades
  • Assisted with all aspects of ERP system management including administration and troubleshooting.
  • Ensured that all third party software worked with ERP system.
  • Maintain daily conference room sweeps, checking equipment such as monitors, projectors network connectivity in each room for daily use
  • Helping any walk-ins with computer/ or technical issues.
  • Daily monitoring the Axios ticket queue to resolve any issues an employee may have. Onsite or Offsite
  • Setting up conference rooms for meeting request (White Glove users and employees)
  • Troubleshooting laptop performance issues with hard drives, memory, etc.
  • Weekly procurement builds to maintain spare laptops for new hires, loaners, testing etc.
  • Building Lenovo with OS Windows 10 and daily backups on equipment returns, terminations or damaged
  • Compile inventory of all equipment in the build room and support room to ensure we have enough to support company. All this is imported into a spreadsheet in OneNote to be viewed by upper management
  • Troubleshoot PeopleSoft issues in mainly all modules and create ALM accounts when needed.
  • Maintain and handle PeopleSoft security issues and logs of all changes done to accounts. These changes are logged in an excel spreadsheet in BOX
  • Maintain and up Adaxes accounts when users get locked out or are missing groups. I push groups through SCCM if needed
  • Regulated system access for security purposes and performed security updates.
  • Work with SCCM to remove any unneeded profiles or devices
  • On a team rotation for on call for the week to ensure any P1’s are answered and resolved by SLA time
  • Creating SOP’s on all troubleshooting issue to ensure the team can tackle the issue if occurs in the future

Confidential, Morristown, NJ

IT Application Support(ERP)

Responsibilities:

  • Adaxes account extensions for part-time and consultants
  • Security terminations for Adaxes and PeopleSoft accounts
  • Resolve service desk tickets related to Confidential enterprise applications such as PeopleSoft, Longview, NVision, Maximo, PC Scale and DMS.
  • Participated in PeopleSoft related projects
  • Managed and processed IWAY error in a daily basis
  • Recommend and implement SOP for improvements to support processes to minimize escalation to Tier 3 support and reduce call volume
  • Participated in the monthly server maintenance for iWAY integration testing
  • Responsible for providing support for issues, functionality, and data related to AP, AR, BI, PO, etc.
  • Responsible for closing helpdesk tickets that are opened through Service Now.
  • Worked and setup up new BU’s during 9.2 cutover, over 20+ Bu’s setup and worked in AM, MM modules during this time.
  • Responsible for creating new projects company wide and associating them with ALM
  • Work with user to ensure their request/issue has been resolved or assigned to the appropriate team
  • Work with Tier 3 teams to help resolve any issues that need a deeper looking into
  • Responsible for sorting out tickets to the appropriate team that get generated through Service Now
  • Installed applications such as, LongView, Citrix Receiver, Excel Add-Ons, etc for new users, new hires and others.
  • Create\Update PeopleSoft Accounts as requested.
  • Responsible for logging all PeopleSoft account updates, roles, etc. This is entered into a security log for audit purpose
  • Responsible for un posting and adjusting accounting dates on AR deposits.
  • Responsible for correcting any BI issues so as invoices that may have been miscoded or got hung up in the back end
  • Ran queries during month end to ensure all payments and invoices were not held up do to errors
  • Help push PO’s, Requisitions and receipts when sourcing errors occurred. Also had to do change orders, cancel, and delete PO’s
  • Responsible for closing\deleting, PO’s, vouchers, requisitions, deposits and invoices.
  • Unlocked users account through AD when password attempts reach max tries
  • Also added groups in AD for users upon request.
  • Daily Bomgar was used to gain viewing and control of users computer to help resolve the issue in a timely manner
  • Responsible during month end, quarter end and year end to handle any after hour calls as this is an Urgent time for Financials\Budget
  • Creating new process every month to ensure some type of back for future
  • Responsible for creating Business Units for AR, BI, GL, AP and PO modules when the company acquires new acquisitions
  • Working with Tier 1 helpdesk on a daily basis to help make the ticking process smoother
  • Reroute vouchers, PO’s, Ecaps to appropriate manager as requested to ensure workflow meets approval

Confidential, Morristown, NJ

AR Coordinator

Responsibilities:

  • Handle AR and billing issues in PeopleSoft on a daily to weekly basis.
  • Help troubleshoot errors in PeopleSoft billing interface, maintenance worksheets, AR deposits
  • Run billing for Confidential every week, including editing tickets, fixed billing errors in PeopleSoft
  • Assist IT weekly with any related AR and Billing issues they may come across (Invoices may get stuck in limbo because they are missing an Operation Unit, Sub Account or a GL account. AR deposits may not posted cause of it being unbalanced or etc.
  • Trained all of AR and Billing facilities from PeopleSoft upgrade 8.8 to 9.1. Also trained the new facility Camden in AR and Billing to help them understand the reasoning behind it
  • Apply cash for all Transfer Stations on a daily basis to ensure all customers are up to date on their payments and they don’t get cut off at the scale
  • On a daily basis create cash applications for incoming ACH’s, Credit Cards
  • Applied lockbox payments for all Transfer Stations
  • During month-end ensure that all sites have no billing issues before running the billing for them, also upload the MTPC credits and fix and billing interface issues that come through PeopleSoft
  • Make sure that all cash for that Month is posted for all sites before closing AR
  • Reconcile all TRMKT balance sheet accounts for the month to verify that all items were correctly posted to the accounts
  • Compile all intercompany billing for TRMKT every month to make sure all sites are not recording revenue twice and that all cash settling and non-cash settling sites get disposed of by either payment or credit memo towards that invoice
  • On a monthly basis reconcile the AR to GL rec’s for the company and compile data to create the DSO(Days Sales Outstanding) schedule
  • Pushed all tickets from DMS to PeopleSoft per facility during monthy/weekly billing runs.
  • Ran tonnage reports in PC Scales to get a monthy total for Elims\Disp
  • Created Costco tickets in PC Scale manually due to new contract. Not automated yet.

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