SUMMARY:

• Extensive functional business process experience with PeopleSoft, Oracle, SAP & Siebel
• 10+ Years UPK SCORM compliant, design & create eLearning simulations, written with real client scenarios
• 10+ Years functional & technical document writer - concise Software terminology & best practice methods
• 10+ Years MS Office Suite Expert Level - Access, Excel, Word, PowerPoint, Outlook, SharePoint & WebEx
• Work with Management, SMEs & Business Analysts to gather information & assess training needs
• Support ERP implementations, perform gap analysis, identify & mitigate risks to promote process adoption

FUNCTIONAL SOFTWARE SKILLS:

• 3+ Years SAP NetWeaver, MDC, GOM, TWT, Cargo & Shipping, Finance (FICO), SCM, PM, Order to Cash, PL, Supplier Relationship Management, Purchase to Pay, Warehouse, Time & Labor
• 3 + Years Oracle CRM, HR, R2R, P2P, D2B, I2C, AP, AR, FA, GL, CM, PO, iPro, iExpenses & Queries
• 6+ Years PeopleSoft HRMS, FSCM, SCM, CRM - Full life cycle across Financials, Supply Chain, Order Mgmt, Inventory & Fulfillment Mgmt, Purchasing, Procurement, Project Costing, Contracts, Enterprise Learning Mgmt, Dash Boards, Workflow, Business Planning & Fusion, Fluid, Position Management, Benefits, Job Mgmt, Time & Labor, Budgeting, eProfile, Absence Mgmt, Workforce Admin, ELM, ePerformance, ESS & MSS training, testing, systems, operational, assessments, exercises, job aids, quick reference, methods & procedures - Instructor Led (ILT), Train the Trainer (TTT) & Computer Based (CBT)

WORK EXPERIENCE:

PeopleSoft 9.2 UPK Instructional Developer

Confidential, Atlanta, GA

Responsibilities:

• Train & work with developers on UPK 12.1.0 - 12.1.3 functionality, best practices, standards & style guides
• PeopleSoft 9.2 Finance Fluid & HRMS SCORM compliant eLearning simulations & documentation
• Troubleshoot UPK 12.1 installation & advise DBA on UPK administration best practices
• Create CSS HTML coding to update UPK system templates
• Design Web pages to be used as the topics and/or concept pages

Documentation & Business Process Consultant

Confidential, Atlanta, GA

Responsibilities:

• Change Management with tight deadlines for 3 Informatica projects Materials, Customer & Supply Chain
• Captured end to end processes of data to OneWorld - Fundamentals, GS1 Standards, Workflow Tasks, Approvals, Hierarchies, Packaging, Dimensions, Ecommerce, Attachments, Assortments & Issues
• Organized & created 16 training manuals by task then recreated by role for 1000s of end users
• Mapped & documented new processes for Sales, Master Data Specialist & Offshore Capgemini teams
• Converted technical requirements into a 40 page reference guide for nontechnical end users

PeopleSoft 9.2 UPK Instructional Developer

Confidential, Atlanta, GA

Responsibilities:

• One month project to help meet a deadline for go live
• Created UPK 12.1 topics & job aids SCORM compliant for PeopleSoft HR 9.2 & Taleo for January go live
• Resolved technical UPK player issues, provided UPK fundamentals & administration training
• Praised for advanced writing skills & ability to create UPK simulations/topics with minimal guidance

Oracle 12.2.4 Offshore UPK Manager & UPK Administrator

Confidential, St Louis, MI

Responsibilities:

• UPK 12.1 pro & Knowledge Center repaired technical issues, maintained library & migrated topics
• Change Management team for SAP & Oracle EBS 12.2.4 - Report to Record (R2R), Procure to Pay (P2P), Design to Build (D2B) & Invoice to Cash (I2C) AP, AR, FA, GL, CM, PO, iPro & iExpenses
• Managed & supported offshore team to create 250 UPK Oracle SCORM compliant topics/simulations
• Found & used test scripts in ALM to ensure correct processes were followed for documentation

SAP 7.30 UPK Instructional Developer

Confidential, Houston, TX

Responsibilities:

• Change Management GEMS II team SAP 7.30, NetWeaver, MDC, GOM, TWT, Cargo & Shipping
• Interpreted business needs for process, critiqued documents & improved overall training experience
• Designed & created UPK 11.1 SCORM compliant topics for See It, Try It, Know It?, Do It & Print
• Tested scripts to ensure new functionality & business processes incorporated into UPK simulations
• Updated PowerPoint & moved to Articulate to assist with training & assessing end users

SAP 7.30 UPK Instructional Developer

Confidential, Houston, TX

Responsibilities:

• Change Management team - developed a strategic approach for updating UPK training process
• Engaged with management to define training needs & gaps -evaluated & reported on past training
• Designed documents for comprehensive testing & training plan based on organizational needs
• Created requirements on how to approach software upgrades & training to support environments
• Wrote an Executive Summary & Business Proposal for the suggested UPK training program

PeopleSoft 9.2 Lead UPK Instructional Developer & Trainer

Confidential, Hartford, CT

Responsibilities:

• On Change Management team for PeopleSoft 9.2 upgrade AR, BI, GL, nVision, Queries & Reports
• Produced GL UPK 12 topics, PowerPoints, guides, work concepts, exercises, job aids & assessments
• Critiqued Billing & Accounts Receivable UPK topics & organized on SharePoint
• Scheduled, prepped training room computers & conducted training classes
• Commended for my interactions with the client & training process methodology

PeopleSoft 9.2 Lead UPK Instructional Developer & Trainer

Confidential, Shipping Norfolk, VA

Responsibilities:

• PeopleSoft upgraded 8.4 to 9.2 AP, AR, BI, GL, PO, Project Costing, Contracts, Queries & Reports
• Assessed end user learning gaps with Business Analyst to formulate a list of needed training topics
• Reviewed test script to create PowerPoints, UPK topics, cheat sheets, job aids & assessments
• Planned, scheduled & delivered 20 training classes with up to 18 employees per class

SAP 7.10 UPK Instructional Developer

Confidential, Houston, TX

Responsibilities:

• Change Management GEMS TA SAP 7.10 - Finance, SCM, Plant Maintenance, Order to Cash, Purchase to Pay, Supplier Relationship Management, Plant Logistics, Warehouse, Time & Labor
• Tested transactions before developing documents for processes - used to improve overall experience
• Created & critiqued UPK 11.1 SCORM compliant topics for See It, Try It, Know It?, Do It & Print

SAP UPK Instructional Designer & UPK Administrator

Confidential, Atlanta, GA

Responsibilities:

• Successfully resolved functional & technical issues to migrate UPK 3.6 to install 11.1
• Performed investigation & documented Windows 2003 server, SQL, IIS database, Citrix SSO for UPK
• Transferred & updated SAP ODARC files, Roles, Localization, Tracker history & customized templates
• Wrote quick reference guides to assist with UPK WebEx classes & training new UPK developers

Lead UPK Instructional Developer & UPK Administrator

Confidential, Tampa, FL

Responsibilities:

• ERP Upgrade for Siebel CRM, JDE E1, Big Machines & CTI - documented functional processes
• Documented 100 UPK 11.1 pro topics after testing Dashboards, Call Center, Contacts, Leads, Quotes, Proposals, Orders & Credit Memos areas
• Go live used ADDIE model for testing, training materials, UPK topics, player & linking to SharePoint
• Trained new Training Coordinator - fundamentals of UPK developer & SharePoint publishing
• Assisted the Network admins by answering questions & concerns about UPK server Instructional

PeopleSoft 9.0 & Oracle 12.1 UPK Instructional Developer

Confidential, San Francisco, CA

Responsibilities:

• Documented PeopleSoft 9.0 & Oracle 11i - 12.1 processes & calculations - HR, CRM, Business Planning, Billing, Fleet Manager, EPM, Contracts, Cargo, Shipping, Inventory, Fusion, Queries, Reports & KPIs
• Sales & Operations Planning, Order Fulfillment, Procurement & Materials Mgmt
• Tested & captured 100 s of transactions - published, migrated to multiple servers & linked to help
• UPK Administrator - created library, maintained, upgraded UPK & ODARC backups
• Created SharePoint Knowledge Center pages with individual links of UPK simulations & documents
• Used HTML - created multilevel UPK Website which was later migrated to SharePoint