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Principal Advanced Support Engineer Resume

Redwood City, CA

SUMMARY

  • 20+ years IT PeopleSoft expertise, client - facing, diversified IT industry knowledge. Excellent interpersonal, communication written, verbal communication and writing skills.

PROFESSIONAL EXPERIENCE

Principal Advanced Support Engineer

Confidential - Redwood City, CA

Responsibilities:

  • Setup Confidential Cloud POC using customer data. Designed infrastructure with MAA, DR, Backup, recovery systems configuration, flexibility. Created Demo environments as Confidential Application DBA, PeopleSoft system admin.
  • On-Premise Exalogic cloud setup - created vServer VM templates, Created customer migration Project Plan, performance tuning, UPK/ PUM setup, PeopleTools App Upgrade.
  • Confidential Managed Public Cloud - supported client issues, upgrade setup, infrastructure audit.
  • Cloud best practices team member created infrastructure architecture standards for PeopleSoft Lift and Shift.
  • As PeopleSoft Advanced Customer Support, addressed various client issues for 50+ customers including review of IT infrastructure Architecture for supportability, compatibility, upgradability, full security and infrastructure hardening.
  • As IT Project manager created project plans with client's partner, setup DPK PUM puppet upgrade environments, PeopleTools and Application upgrade steps, compares, fit-gap development work. Project managed the client through their timeline, provided risk mitigation. Client to production and post production support.
  • Developed on PeopleSoft HRMS 9.2, FSCM 9.2, Campus Solutions 9.1, PeopleTools 8.5x.
  • As Pre-sales collaborated with Cloud Confidential sales, performed solution presentations.
  • PeopleSoft application programmer developed yearly tax 1099 update patches for HRMS 8.9, 9.0, 9.1 using AppEngine SQR, COBOL, Component interface, documentations, PeopleCode, BI / XML publisher, SQL tuning, DB scripts, SES Enterprise Search, Fluid UI.

Technical Product Manager

Confidential - Armonk, NY

Responsibilities:

  • As Confidential technical PeopleSoft product manager directed road map for features, enhancements. Researched global market for product direction and product design based on Confidential project charter and global marketing direction.
  • Created global implementation team PMO, supervised 15 resources for implementation and programming. Hired team of 3 Project managers and 12 third party partners. Drove engineering teams, led the change management, support, training.
  • As Program manager / IT lead Architect / successfully implemented 45 PeopleSoft implementation solutions and post production support.
  • Customer account management, product sales and deep hands-on implementations.
  • Highest division Sales Product service.
  • Created Demo POCs, videos and field sales presentations, negotiated with customers
  • Awarded industry outstanding consistency and leadership to the organization, innovative strategic product solution positioning, best practices for product delivery center.

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