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Onsite Lead Support Resume Profile

Career Objective:

Seeking a position in a reputed organization where 7 years of PeopleSoft Consulting and customer interaction experience will add value.

Work Experience:

  • Close to 7.2 years of Experience in PeopleSoft Finance/ESA and Customer relationship management with Healthcare, Retail, Banking domain.
  • Currently working as onsite delivery/ technical team lead for one of the leading healthcare provider in US.
  • Led Onsite support team for PeopleSoft financials 9.1 System for leading retail chain in US.
  • Led Customer contracts and Billing team during PeopleSoft ESA application upgrade from V 8.9 to 9.1.
  • Worked as technical developer for CRM 9.0 reimplementation project for leading toll Collection Company in Europe.
  • Solid PeopleSoft development experience in customizing and creating bolt-on components record, pages, components application engine, CI etc. using people tools.
  • Solid experience in performance tuning of online pages and batch programs.
  • Solid experience in analyzing and resolving issues/failures.

PROJECT PROFILE 1

Confidential

Description: Kaiser Permanente is the leading healthcare provider in the United States. KPIT the IT division of Kaiser caters to the IT needs of the organization and uses ORACLE PeopleSoft Enterprise resource planning FSCM solutions. Being at version 8.9 it is decided to go to the latest product version for better scalability and business purpose. This project is for upgrade of PeopleSoft from version 8.9 to latest 9.2

Confidential

Role: Technical/Upgrade Lead

Responsibilities:

  • Lead upgrade activities for customer Contracts, Billing, Expenses, AP ,AR,GL and Treasury
  • Generate and analyze compare reports
  • Keep-Drop analysis
  • FIT-GAP analysis
  • People code and security retrofitting
  • PeopleSoft Object retrofitting
  • SYSAUDIT-DDDAUDIT Analysis to identify and resolve discrepancies
  • Data conversion program analysis and Tuning
  • Analysis of alter scripts for long running table and preparation of alternate CTAS scripts to improve performance of alters
  • Defect analysis and resolution during SIT testing cycle
  • Performance tuning of online pages and batch processes
  • Develop/customize pages/component using people tools to bridge gap between 8.9 and 9.2 applications.
  • Code new requirements using

PROJECT PROFILE 2

Confidential

Role: Onsite Lead Support

Responsibilities:

  • Work as onsite support lead for Kohl's PeopleSoft financials system.
  • Communicate with stake holders for handling escalations and high priority incidents.
  • Analyze and fix Kohl's PeopleSoft financials production issues such as Application/SQR process failures, component errors, security issues, code failures, data issues etc.
  • Support financials user requests such as hold and release vouchers for payment processing, hold batch processes and provide data dump for certain set of transactions.
  • Implement major and minor enhancements to resolve bugs/production failures through code changes or report changes.
  • Analyze and report blocking sessions through Oracle Enterprise Manager Tool.
  • Patch Application for PeopleSoft issues/bugs.
  • Prepared functional specification document FSD , technical specification document TSD , unit test cases and unit test logs.
  • Understand customer business requirements and develop new functionalities/enhancements based on technical design document.

PROJECT PROFILE 3

Confidential

Role: Technical Lead/Migration Lead

Responsibilities:

  • Lead development activities for investment footnote bolt on module.
  • Prepare functional specification document FSD , technical specification document TSD .
  • Translate technical design into build code . This includes creation of new application engines, pages components, records and customizations to the PeopleSoft system.
  • Handle all migrations to and from all development and test instances. Review projects from other developers within team and make sure all objects are clean and as per the FT standards.
  • Run compare reports
  • Resolve all migration related issues.
  • Unit Test.
  • Prepare unit test cases and unit test logs.
  • Guide OBIEE team to understand and write complex logic to generate reports from PeopleSoft data repository.
  • Defect resolution during UAT cycle.

PROJECT PROFILE 4

Confidential

Role: Technical Developer/Support Analyst

Responsibilities:

  • Root cause analysis for various treasury related production failures which includes cash management, deal management and banking related production issues.
  • Fix issues related to Application engine failures and provide the resolution by customizing the existing Franklins treasury system or by creating new bolt-on pages, records and people code etc. .
  • Fix production data issues.
  • Coordinate with business stakeholders to understand and resolve the issue in timely manner.
  • Analyze and fix performance issue for batch processes and online pages.
  • Run compare reports between different instances
  • Project Migration
  • Configuration Data Migration using data mover
  • Prepare functional specification document FSD , technical specification document TSD , unit test cases and unit test logs.

PROJECT PROFILE 5

Confidential

Role: Technical Lead

Responsibilities:

  • Led upgrade activities for customer Contracts and Billing module
  • Led performance testing team for contracts and Billing module
  • Generate and analyze compare reports for contract and billing module
  • Keep-Drop analysis
  • FIT-GAP analysis
  • People code and security retrofitting
  • PeopleSoft Object retrofitting
  • SYSAUDIT-DDDAUDIT Analysis to identify object discrepancies
  • Object Migrations/Project migrations to and from other PeopleSoft environments.
  • Unit testing, performance and smoke testing of upgraded application
  • Performance testing for contracts and billing modules
  • Handle execution of various activities like PRE and POST control query execution, functional steps execution etc.

PROJECT PROFILE 6

Confidential

Role: Technical Developer

Responsibilities:

  • Customized the existing system to address the production failures and created complex bolt-ons to automate the manual business processes such as Auto enabling of PAS Project manager approval screen for T M projects and automatic contract closure.
  • Analyzed and Tuned complex application engines for performance improvement.
  • Prepared functional specification document FSD , technical specification document TSD , unit test cases and unit test logs.
  • Handled ESA post production support for contracts module

PROJECT PROFILE 6

Confidential

Role: Technical Developer

Responsibilities:

  • Understand Toll Collect PeopleSoft system configuration and setups
  • Understand Toll Collect business processes and FIT GAP analysis
  • Development/Customization using People code, Application engine and component Interface to address client specific requirements
  • Preparation of test scripts and test cases
  • Perform unit test, regression test and system testing
  • Prepare functional specification document FSD and technical specification document TSD
  • Perform bug-fixing during production support

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