Summary

• Lead Instructional Design Consultant with total over nine years of hands-on experience and over seven years of lead experience in Instructional Design/Training and Curriculum Development.
• Experience in working through all phases of the Analysis, Design, Development, Implementation, and Evaluation ADDIE model with expertise in e-learning courses.
• Proficient in performing training needs analysis and developing Web-based training, Classroom-based training, and Blended training.
• Proficient in grasping and organizing complex technical information.
• Hands-on experience in drafting storyboards and instructional content applying adult learning styles and instructional design methodologies and project standards and templates.
• Hands-on experience in developing simulations and courses using Adobe Captivate 3, 5, and 6 and Articulate Studio 09.
• Hands-on experience in creating self-running videos using Camtasia 4, 5 and 8 and publishing help content using RoboHelp 10.
• Hands-on experience in Document and Configuration Management using Microsoft SharePoint and Microsoft Visual Source Safe.
• Experience in designing and developing an online training curriculum for Guidewire ERP software application suite including BillingCenter, PolicyCenter, and ClaimCenter.
• Experience in designing and developing an online course for users of Oracle PeopleSoft Human Resource Management System.
• Excellent track record of designing and developing large-scale e-learning courses and Instructor-led training as part of training programs, using adult learning principles and instructional design methodologies.
• Managed multiple projects in a fast-paced, deadline-oriented environment.
• Excellent oral and written communication skills.
• Global experience in leading teams of Instructional Designers, Graphic Artists, and Programmers to ensure adherence of developed training material to project requirements.
• Extensive consulting experience on a diverse range of projects for industries such as Banks, Financial Services, Property Insurance, Manufacturing, and Software.
• Passionate about learning new software skills and e-learning tools to enhance knowledge.

Technical Exposure

• Instructional Design : ADDIE model, ARCS model, Bloom's taxonomy, Gagne's Nine Events of Instruction, and Kirkpatrick Model of Evaluation
• MS Office : Project 2007 and 2010, Visio 2007 and 2010, Word 2003, 2007, and 2010,
• Excel 2003, 2007, and 2010, PowerPoint 2003, 2007, and 2010
• Simulation Authoring
• Software and
• E-learning Tools : Adobe Captivate 3, 5, and 6, Outstart Softsim, Oracle UPK 3.6, Camtasia 4, 5, and 8, Articulate 9, Presenter 9, Quizmaker, and Engage, Perception Questionmark 4, Docutools, InfoMap, Lectora 11, Moodle, Adobe Connect, Adobe Flash CS5, and RoboHelp 10
• Configuration Management
• and Document Management : MS Visual Source Safe and Microsoft SharePoint
• Graphic Editing
• Software : SnagIt 7, 8, 9, 10, and 11, Adobe Photoshop CS 3 and CS 6
• Audio Editing Software : Wavepad. Adobe Audition 6
• LMS, LCMS : SumTotal, Outstart Evolution
• Compliance Standards : Section 508 Accessibility, SCORM, and AICC

Experience

Confidential

Lead Instructional Design Consultant/Training Designer

Confidential property insurance provider of last resort that provides insurance to more than a million homeowners and businesses in Confidential.

Project Description

This project involves designing and developing multiple online training curriculums for all employees of Citizens that will use the Confidential software application suite being implemented by Guidewire. The Confidential software application suite consists of three centers BillingCenter, PolicyCenter, and ClaimCenter to be used by agents, underwriters, adjusters, and other internal Citizens employees.

Responsibilities/Achievements

• Lead a team of Instructional Designers to ensure timely and defect-free delivery of the online training curriculum according to the ADDIE model.
• Interact with stakeholders and Subject Matter Experts SMEs throughout the project development life cycle from the Analysis phase to the Evaluation phase to ensure training curriculum design and development strategy and accuracy.
• Perform audience analysis, training needs analysis, and tasks analysis and create the training curriculum for each Release of the ERP software application suite.
• Plan project delivery schedule in MS Project 2010 to ensure adherence to deadlines.
• Share weekly project report-outs and metrics with the stakeholders.
• Create standard guidelines and checklists to ensure technical accuracy and consistent implementation of selected instructional design principles and strategies.
• Create storyboards using MS PowerPoint and MS Word, implementing the selected instructional design principles and strategies and project standards and templates.
• Edit audio files in Adobe Audition 6 to meet required audio quality standards.
• Create SCORM-compliant simulations using Adobe Captivate 6, Adobe Photoshop 6, and Techsmith SnagIt 11.
• Conduct reviews at every stage in the project life cycle, including analysis, storyboard, and Captivate development.
• Test the online courses for functionalities and adherence to project standards for highest quality delivery.

Confidential

Lead Instructional Design Consultant/Training Specialist

Confidential is a leading supplier and licensor for petroleum refining, petrochemical production, gas processing, and other manufacturing industries. It develops and implements advanced processes, products, and services in these industries.

Project Description

This project involves designing and developing a 5-hour online course from an existing instructor-led training ILT to familiarize new and existing engineers and process operators with the CONFIDENTIAL process. This project also involves updating the existing ILT to be implemented along with the online course. The CONFIDENTIAL process is a gas treating process to remove acid gases from natural gas and synthetic gas.

Responsibilities/Achievements

• Discuss with stakeholders and Subject Matter Experts SMEs to decide on the e-learning tools to be used for development of the course.
• Plan project delivery schedule in MS Project 2010 to ensure adherence to deadlines.
• Prepare a risk mitigation plan for the project to manage the risks and associated impacts such as scope creeps, schedule delays, and budget overruns.
• Share weekly project report-outs and metrics with the stakeholders.
• Lead a team of Instructional Designers, Flash Designers, Programmers, and HTML 5 Developers to ensure timely and defect-free delivery of the online course according to the ADDIE model.
• Act as SPOC between the customer and Flash and Graphic Artists, Programmers, and HTML 5 Developers.
• Interact with SMEs and stakeholders throughout the project development life cycle from the Analysis phase to the Evaluation phase to ensure course design and development accuracy.
• Perform requirements analysis and training needs analysis to ensure that the developed course would meet training requirements.
• Create a visual design document for the course using appropriate instructional design principles and strategies to be presented to the client.
• Create standard guidelines and checklists to ensure technical accuracy and consistent implementation of selected instructional design principles and strategies.
• Create storyboards using MS PowerPoint, implementing the selected instructional design principles and strategies and project standards and templates.
• Create classroom presentations, facilitator guides, and student guides using MS PowerPoint, MS Word, and Adobe Acrobat.
• Develop course content along with SMEs to ensure technical accuracy of the content.
• Review storyboards to ensure adherence to selected instructional design principles and strategies and project standards.
• Review the classroom presentations, facilitator guides, and student guides for instructional design.
• Coordinate with the customer, Programmers, and HTML 5 Developers to create technical specifications and ensure that the online course complies with the specifications.
• Create HTML 5-based simulations using Adobe Captivate 6 for iPads.
• Create and publish HTML 5-based help content using RoboHelp 10 for iPads.
• Edit course audio files in Wavepad to meet required audio quality standards.
• Coordinate with Flash and Graphic Artists, Programmers, and HTML 5 Developers to develop an HTML 5 based online course accessible on both computers and iPads and that are SCORM compliant.
• Test the online course for functionalities and adherence to project standards for highest quality delivery to stakeholders.

Confidential

Lead Instructional Design Consultant/Training Specialist

Confidential is a leading provider of equipment, controls, and services for heating, ventilating, air-conditioning, refrigeration, and security systems. It delivers these products, services and solutions resulting in increased energy efficiency and lower operating costs in buildings.

Project Description

This project involved working with the Training and Development department of Confidential to design and develop training including multiple process-, system-, product-, application-, and performance-based online courses, instructor-led trainings, blended trainings, and webinars for different Johnson Controls employees.

Verticals Served

• Sales
• Compliance
• Human Resources
• Engineering Installation and Maintenance
• Supply Chain Management
• Finance
• Leadership/Change Management

Responsibilities/Achievements

• Planned project delivery schedules for multiple training to ensure adherence to deadlines.
• Prepared risk mitigation plans for multiple projects to manage the risks and associated impacts such as scope creeps, schedule delays, and budget overruns.
• Prepared weekly project report-outs to be shared with the Leadership team and stakeholders.
• Led a team of Instructional Designers, Flash Designers, and Programmers to ensure timely and defect-free delivery of courses according to the ADDIE model.
• Acted as SPOC between the customer and the development team comprising Flash Designers, Programmers, and Instructional Designers.
• Created and initiated the use of a development process to be followed for all courses.
• Designed, developed, and managed product-based training for the Sales organization within Johnson Controls.
• Designed, developed, and managed training material for an end-to-end software system implementation for service engineers.
• Performed requirements analysis, audience analysis, and training needs analysis for multiple courses to ensure that the developed courses would meet training requirements.
• Involved in multiple decision-making discussions with stakeholders and Subject Matter Experts SMEs for delivery medium of the courses and the e-learning tools to be used for development.
• Interviewed SMEs for content gathering and interacted with them throughout the project development life cycle to ensure technical accuracy of the course designs and development.
• Created design documents for multiple courses using appropriate instructional design methodologies to meet learner needs and stakeholder/client requirements.
• Created standard guidelines and checklists for all courses to ensure technical accuracy and consistent implementation of selected instructional design principles and strategies.
• Created storyboards using MS Word and MS PowerPoint, implementing the selected instructional design principles and strategies and project standards and templates.
• Created classroom presentations, facilitator guides, student guides, job aids, lab instructions, and workbooks for workshops using MS PowerPoint, MS Word, and Adobe Acrobat.
• Created self-running videos using Camtasia 8 to be included in classroom presentations.
• Developed course content in collaboration with SMEs to ensure technical accuracy of the content.
• Reviewed storyboards to ensure adherence to selected instructional design principles and project standards.
• Reviewed the classroom presentations, facilitator guides, student guides, job aids, lab instructions, and workbooks for instructional design.
• Created SCORM-compliant courses using Articulate Presenter 9, Quizmaker, Perception Questionmark 4, and Lectora 11.
• Created a training strategy, training plan, and training material comprising WBTs, Standard Operating Procedures SOPs , and simulations for users of the Oracle PeopleSoft Human Resource Management System.
• Configured and maintained an Intranet portal using Microsoft SharePoint to serve as a central repository for the SOPs.
• Created a 508 accessibility-compliant WBT for the users of ClearCase and ClearQuest Rational Tools that were used as part of Software Configuration Management.
• Implemented multiple features of section 508 accessibility compliance in the WBT, such as keyboard accessibility, screen reader support, tabbed order, alternate text etc.
• Created simulations for courses using Adobe Captivate 5 and Oracle UPK 3.6.
• Imparted training to team members on Adobe Captivate 5 and Oracle UPK 3.6.
• Coordinated with Flash Designers and Programmers to develop online courses.
• Reviewed the developed courses for adherence to project standards.
• Tested and implemented SCORM-compliant courses on the SumTotal Learning Management System.
• Coordinated with vendors to manage translation of developed courses to various languages.

Confidential

Lead Instructional Designer

Confidential is a financial services organization with over Confidential across the world. It has presence in Confidential.

Project Description

The project involved developing multiple instructor-led trainings and Standard Operating Procedures on banking processes and procedures for the Confidential support executives and telesales executives.

Responsibilities/Achievements

• Communicated with the stakeholders throughout the project development life cycle.
• Created standard guidelines and checklists to ensure accuracy and consistent implementation of selected instructional design principles and strategies.
• Coordinated with Graphic Artists to create a standard template to be used for the classroom presentation, facilitator guide, and student guide across all classroom trainings.
• Created classroom presentations using MS PowerPoint, implementing the selected instructional design principles and strategies and project standards.
• Created self-running videos using Camtasia 5 to be included in the classroom presentations.
• Created facilitator guides and student guides using MS Word.
• Created SOPs using MS Word and converted these SOPs to simulations using Captivate 3.
• Configured and maintained an Intranet portal using Microsoft SharePoint to serve as a central repository for the SOPs.
• Reviewed the classroom presentations, facilitator guides, and student guides created by team members for instructional design and adherence to project standards.

Confidential

Lead Instructional Designer

Confidential, a part of Confidential, is a leading global provider of information management and electronic commerce systems for the financial services industry.

Project Description

The project involved developing multiple system-based e-learning courses including simulations in Adobe Captivate 3 for Credit Union employees across Confidential.

Responsibilities/Achievements

• Led a team of Instructional Designers, Flash Designers, Programmers, and Quality Analysts to ensure timely and defect-free delivery of courses according to the ADDIE model.
• Provided inputs to the Project Manager for project planning.
• Communicated with the stakeholders throughout the project development life cycle.
• Created storyboards and developed course content in MS Word, implementing appropriate instructional strategies and project standards and templates.
• Reviewed storyboards for instructional design.
• Create SOPs for different activities to be performed in the software application.
• Created simulations using Adobe Captivate 3.
• Created self-running videos using Camtasia 4.
• Created courses using Lectora.
• Visualized with Graphic Artists to represent information in the courses effectively.
• Created courses on the Outstart Evolution LCMS.
• Reviewed the courses for defect-free delivery.
• Trained team members on using Adobe Captivate 3.

Confidential

Instructional Designer/Content Developer

Confidential is a leader in Confidential, engineering, and entertainment software. It develops software for customers across the manufacturing, architecture, building, construction, and media and entertainment industries.

Project Description

The project involved developing multiple system-based e-learning courses and printed training books for Autodesk software users, which were building designers and architects.

Responsibilities/Achievements

• Coordinated with Instructional Designers, Graphic Artists, Programmers, and Quality Analysts to ensure timely and defect-free delivery of courses according to the ADDIE model.
• Interviewed and on-boarded appropriate Subject Matter Experts SMEs .
• Designed multiple courses after conducting training needs analysis.
• Created storyboards and developed training content in MS Word, implementing appropriate instructional strategies and project standards and templates.
• Reviewed storyboards for sound instructional design.
• Created printed training material using infomap.
• Created simulations using Outstart Softsim.
• Created courses using Lectora.
• Created courses on the Outstart Evolution LCMS.
• Reviewed e-learning courses for defect-free delivery.
• Trained team members on using Outstart Softsim.