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Peoplesoft Support Analyst Resume Profile

Memphis, TN

Summary:

  • 9 Years of PeopleSoft Technical Experience in People tools Version 8.49, 8.50 and 8.52
  • 5 Years of PeopleSoft Techno functional experience in Implementation and Upgrade and Product Support experience in PeopleSoft Accounts Receivable, Billing, Contracts and Accounts Payable of PeopleSoft Version 9.0 and 9.1
  • 4 years of Experience in People management skills Involved in preparing Design/Development project plan and allocating resources on tasks.
  • 3 years of experience in Onsite/Offshore project execution model.
  • Played a vital role for many projects in Design Phase ,Development phase and Testing Phase
  • Experience in quality aspects of the Software Engineering pertaining to SEI-CMM Model

Implementation Experience:

  • Involved in two PS Finance Implementation
  • Involved in upgrade project.
  • Hands on Implementation Experience in Accounts Receivables and Billing Modules

People Soft Functional knowledge:

  • Good knowledge in Accounts Receivables and Billing Modules
  • Good knowledge in Functional Flow of Accounts Payables Modules and having AP support experience
  • Knowledgeable in functional flow of Contracts , AM, PO, ebill Modules and Support Experience

People Soft Technical Skills:

  • Proficient in People code, Application Engine and Application Package
  • Good Knowledge in Component Interfaces
  • Good Knowledge in Integration Broker.
  • Good in Reporting Tools SQR and XML Publisher

PeopleSoft Upgrade Experience:

  • 6 month Experience in PeopleSoft Application Upgrade

Skill Set

People Tools

PeopleCode, Application Engine, Application Package, Integration Broker, Component Interface, SQR.

Database Knowledge

Oracle 11g

Professional Experience

Confidential

PeopleSoft Support Analyst

Description: The customer is a Leading retailer in automobile industry. The project is to Support PeopleSoft finance system including AP, PO, GL, AR, BI, INV, AM PC, MM, ITAM, T E, Customer Contracts, eBill, eSettlement, eSupplier,

Environment: People Tools 8.52 and Oracle11g

Roles and Responsibilities:

  • Support of PeopleSoft AR/BI/Ebill module.
  • Actively involved in bug fixing and enhancement.
  • Actively involved fix for critical job failure.
  • Currently leading few major change requests.
  • Responsible for overall project delivery, quality and timely execution of offshore development as Team Lead

Confidential

9.1 PeopleSoft Implementation

Environment: People Tools 8.52 and Oracle11g.

Roles and Responsibilities:

  • Project Lead Handling a AR, Ebill and Billing Team Size of 14
  • Effort Analysis for entire O2C modules AR, BI and Ebill
  • Functionally involved in the Fit Gap Analysis, Work Around Solutions and Requirement analysis for AR, Ebill and BI
  • Technically involved in Design, Development and Testing Phase for AR, Ebill and BI
  • Involved in Development, Customization, Interfaces and Third Party Integration The below are the few designs, I have developed
  • Involved in Parallel Testing phase and supported users for AR, Ebill and BI
  • Involved in designing the batch processing for AR and BI modules
  • Involved in designing and execution of the O2C Production Instance preparation activities
  • Involved in designing and execution of Project Migration activities for entire O2C to Production instance
  • Involved in designing, planning and execution of the Production post Go live catch up activities
  • Involved in the O2C Project support activities.

Confidential

FSCM 9.1 Support

Environment: People Tools 9.0 Peoplecode, Application Engine, SQR, Application Package .

Roles and Responsibilities:

  • Supported the application at client location
  • Actively involved in bug fixing and enhancement
  • Responsible for overall project delivery, quality and timely execution of offshore development as Project Lead
  • Interaction with Business to understand the Upgrade Requirements for Modules BI, AR and CA from 8.4 to 9.0
  • Involved in the Fit Gap Analysis, Keep/Drop and Design Phase
  • Transforming the Gaps into Design Specs and into Low level design
  • Developed Enhancements, Customization and Interface programs and few are in below

Confidential

AR Enhancement project

Environment: People Tools 8.49 - Peoplecode, Application Engine, SQR,

Roles and Responsibilities:

  • Technical competency development for the offshore team.
  • Coordinate delivery between onsite and offshore and review deliveries
  • Responsible for overall project delivery, quality and timely execution of offshore development as Project Lead
  • Involved in training new team members in various technical areas in PS such as Application Engine, Application Designer, and Component Interface as per the project requirement.

Confidential

AR/BI Journal Generator

Environment: PeopleSoft 9.0

Roles and Responsibilities:

  • Responsible for the analysis, design, coding
  • Work with the client to resolve issues.
  • Responsible for all project related document.
  • Assist the client during SIT and UAT.
  • Provided the post go live support for one week and resolved critically issue within SLA.

Confidential

Environment: PeopleSoft 9.1

Roles and Responsibilities:

  • Responsibilities include retrofitting of various enhancements and customizations in any of the existing PeopleSoft General Ledger, Accounts Payables, Project Costing, Purchasing and Expense applications.
  • Work with the client to resolve issues.
  • Monitor project progress through Reviews.
  • Assign and monitor the offshore team and Project Deliverables.
  • Assist Onsite and Offshore team during SIT and UAT.
  • Provided the post go live support for one week and resolved critically issue within SLA.

Confidential

Roles and Responsibilities:

  • Involved in knowledge transition process at client location.
  • Resolved various critical production issues.
  • Lead the team to monitor and resolve critical production issues.
  • Lead the order management and inventory to provide the customizations required for enhancements interfacing for various applications.

Confidential

Environment: PeopleSoft 8.9

Roles and Responsibilities:

  • Involved with various major enhancements related to Project Costing Resource Management.
  • Resolved various critical production issues.
  • Lead the team to monitor and resolve critical production issues.
  • Lead the Project Costing Interface team to provide the customizations required for enhancements interfacing for various applications.

Confidential

Roles and Responsibilities:

  • Primarily involved in the Project Costing Module together with RM and Interfaces.
  • Also was part of Interface Modules which was the module that insures the sending of the critical data to various internal applications for project Costing resource Management.
  • Was also involved in analysis, design and as a Techno-Functional for Resource Management Interface modules.

Confidential

Roles and Responsibilities:

  • Primarily responsible for critical enhancements related to E-procurement, and PO.
  • Acted as offshore point of contact. Besides this mainly involved in implementation of the changes and fixes in E-procurement, PO module by developing, modifying and/or rewriting the existing reports and procedures to ensure their availability in PeopleSoft 8.8 version.
  • Was also responsible for resolution of incident
  • Was also responsible for Job monitoring
  • Also worked in SQL server to create new DTS package as the project requirement

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