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Lead Instructional Developer & Trainer Peoplesoft Resume

Hartford, Ct


  • 8 + years expertise in UPK 2.75 - 12.1 & PowerPoint to bridge learning gaps for end users
  • In-depth understanding of business processes for PeopleSoft 8-9.1, SAP 7.10, Siebel 6-8.2.2 & Oracle 11i-12 transforming transactions into simulations
  • 8+ years Creating & testing Functional transactions for Purchasing, Epro, Billing, Inventory, Order to Cash, Purchase to Pay, FSCM, GL, AP, AR, SCM, Supply Chain, CRM & Reporting
  • Corporate & College Trainer Classroom, WebEx, Computer Based Training (CBT) & Train the Trainer
  • Advance skills interviewing SMEs & BAs - use the ADDIE model for successful training outcome
  • Create custom system processes, simulations, documentation, test materials, assessments, cheat sheets, localizations, quick reference sheets & job aids
  • Commended for documentation development, dedication, being a team player & meeting deadlines


Lead Instructional Developer & Trainer PeopleSoft

Confidential Hartford, CT

  • Work with a training group to rapidly learn & adhere to the groups standards, policies & procedures
  • Design or critique UPK training material for General Ledger, Reports & Queries
  • Met with SMEs to gather information for General Ledger training requirements
  • For UAT testing & Training create PowerPoints, work concepts, job aids, cheat sheets, training guides, simulations, exercises & assessments

UPK Instructional Developer & Trainer for FSCM PeopleSoft

Confidential, VA

  • Independently worked & made decisions using ADDIE strategy throughout the training process
  • Designed UPK training content bridged learning gap for changes in PeopleSoft 8.4 to 9.1
  • Worked with Business Analyst to understand training needs, requirements & recommendations
  • Transformed 60 test scripts into 125 UPK training guides for - Accounts Payable, Accounts Receivable, Billing, General Ledger, Purchasing, Project Costing, Contracts, Queries & Reports
  • Tested each transaction to ensure the accuracy of processes before transitioning to training
  • Designed, developed, scheduled & delivered 20 training classes with up to 18 employees per class
  • Improved employees transition by identifying & explaining deviations through training via UPK simulations, PowerPoints, cheat sheets, job aids & assessments
  • Created UPK standards, style guide & trained the trainer

UPK Instructional Developer SAP

Confidential, TX

  • Worked with a UPK team for SAP 7.10 - FSCM- (CLM,CR & BD), SCM - Supplier Relationship Management, Plant Maintenance, Plant Logistics, Warehouse, Order to Cash & Purchase to Pay
  • Researched, wrote &/or edited simulations for UPK 11.1 See It, Try It, Know It?, Do It & Print
  • Change control procedures - interpret & understand business needs for process improvement
  • Developed, defined & documented processes that improve the overall work experience
  • Tested each transaction to ensure the accuracy of processes before transitioning to training
  • Followed a very strict style guide & maintained accuracy for all documentation created
  • Collaborated with Subject Matter Experts to ensure the accuracy of the documents

UPK System Administrator SAP

Confidential, Atlanta, GA

  • Successfully installed new UPK database where others ran into issues with current configuration
  • Performed extensive investigation of corrupt UPK 3.61 setup on Windows 2003 server, SQL & IIS
  • Tested & installed UPK 11.1 pro plus patches on Windows 2003 server through SSO Citrix
  • Transferred ODARC files, Localization, Tracker history, customized publishing & templates
  • Assessed & fixed localization - translation process of English UPKs to other languages
  • Created documentation- requirements, plan of action, use cases, testing & installation processes
  • Tested & published SAP UPK Sims matching previous styles, templates & publishing
  • Created 5 Quick Reference guides to assist in training new developers via WebEx classes

UPK Instructional Developer Siebel, Big Machines & JDE E1

Confidential, FL

  • Used UPK 11.1 pro to create 100 simulations for Siebel CRM, JDE E1, Big Machines & CTI
  • Tested & created simulations for Dashboards, Call Center, Contacts, Leads, Quotes, Proposals, Orders & Credit Memos areas under a very tight schedule
  • Used ADDIE model to assist with the go live release of training materials, user guides & testing
  • Taught new Training Coordinator UPK - fundamentals, developer & publishing
  • Published UPKs & linked to SharePoint to access entire player or individual topics
  • Assisted the Network admins by answering questions & concerns about UPK server Instructional

UPK Instructional Developer PeopleSoft & Oracle

Confidential San Francisco, CA

  • Functionally tested & documented the processes & calculations for PeopleSoft & Oracle OnDemand CRM, Billing, Contracts, Fleet Manager, Cargo, Shipping, Inventory, Business Planning, EPM, Fusion, Queries, Reports, KPIs, Technical & MS Office
  • Administrator for UPK - installed, migrated & tested topics transition from UPK 2.75 to 3.62
  • Integrated UPK to PeopleSoft Help for CRM Dashboards, Business Planning & Fleet Manager
  • Linked UPK published topics to SharePoint Knowledge Center - to access by individual topic
  • Created multilevel UPK Website using HTML which was later transferred to SharePoint

Lead UPK Instructional Developer PeopleSoft 9.0 FSCM

Confidential, FL

  • Authored role based ePro, Workflow & Inventory - ILT, WebX & self paced
  • Assessed & mapped security roles to successfully match UPK curriculum path for staff
  • Planned, developed & tested processes to ensure precise UPK user training & documentation
  • Developed a process-based train-the-trainer approach ensuring UPK training is specific to jobs
  • Worked with Directors to determine the training needs of the management & staff
  • Participated as needed in test script development & execution

UPK Instructional Developer, Trainer & Senior Analyst PeopleSoft 8.9 FSCM

Confidential, GA

  • Tested & documented UPK PeopleSoft Order to Cash - Purchasing, Inventory, Billing, AP & AR
  • PeopleSoft UPK developer & trainer- 5 modules, queries & entire technical batch process
  • Managed & assisted project resources - Liaison to all Consultants & Data Entry employees
  • Drove process & functional design activities through fit gap - created requirements & use cases
  • Responsible for all Data analysis using SQL for manual migration & cleansing of data in tables
  • Participated in definition of jobs, responsibilities & security access for new user processes
  • Developed intricate Visio maps of business processes to assure project met policies
  • Provided functional guidance to Legal, CIO, VPs, directors, technical team & end users

Senior Business Analyst & Project Manager

Confidential, GA

  • Managed multiple cross-functional projects simultaneously- Warehouse, Work Load & Mobility
  • Optimized planning, inventory, purchases, slashed inventory costs, gained control of inventory
  • Introduced real time Dashboards - scheduling, viewing tasks, setting reminders & KPI graphs
  • Scheduled meetings, JAD sessions & technical design sessions with IT & Business
  • Informed diverse groups of progress & obstacles by providing status reports of risks & issues
  • Worked with engineers to develop detailed & creative solutions to complex problems
  • Converted business requirements into work flow process designs using Visio
  • Developed & produced written materials for Executives ~ Scope, Objectives, BRP & Training
  • SharePoint Administrator - kept all material up to date & accessible - created policy & procedures

Senior Methods Analyst

Confidential, GA

  • Provided guidance in Supply Chain Planning solutions to increase customer service levels
  • Enabled total visibility to carrier rates, schedules, in-transit events, & delivery information
  • Streamlined transportation processes as part of the end-to-end operations for FGV Dashboard
  • Validated key information for Supply Chain transportation data to assess KPI reports for billing
  • Created & revoked user access, researched, scrubbed data & resolved system related issues
  • Worked with the System Support Team troubleshooting 20 systems data migration to FGV
  • Used SQL & Toad to manage databases, change management & accelerate issue resolution

Senior Business Analyst Siebel

  • Siebel SME -provided functional expertise in Siebel CRM & UCM solution ERP implementation
  • Used SQL & Access for examining & explaining migration of data to Siebel
  • Illustrated changes in customer hierarchies, mirrored D&B, showed impact to existing systems
  • Defined requirements to interface all current & legacy data into a central data warehouse
  • Designed Visio process flows mapping data cleansing process ensuring accuracy data migration
  • Participated in JAD sessions to capture business requirements & ensure data integrity processes
  • Maintained defects & UAT test scripts in Test Director for developers & off shore teams to repair
  • Created & maintained documents ~ Analysis & Design, Training & Internal Control Documents
  • Used PowerPoint & WebEx to explain new business processes & impacts to the end users
  • Achieved certificates in Ascentials Profile & Quality Stage classes

Lead Security Admin Siebel & HR PeopleSoft Tester

Confidential Atlanta, GA

  • Delegated work to the Siebel security team for security changes & development updates
  • Designed & distributed S.A.F.E. process in Lotus Notes for security authorization for Siebel
  • Wrote security technical documentation for knowledge transfer for peers, customers & stores
  • Head of Tier 3 security help desk Siebel issues, escalations, resolution & captured in Vantive
  • Executed security administration tasks within SSO Siebel CRM & UTM LDAP
  • PeopleSoft 8 QA tester HR module for migration to Siebel
  • Used WINSQL for data matching, EIM data loads for builds & regression smoke tests
  • Conducted UAT & system performance testing after migrations to servers
  • Successfully implemented the rolled out of Siebel 7.5 to stores & Corp offices

Senior Business Analyst Siebel

Confidential Atlanta, GA

  • Responsible for issue resolution in Siebel CRM & Order Management to optimize sales in the field
  • Collaborated with colleagues to develop greater knowledge & share lessons learned
  • Developed & documented detailed specifications for implementing upgrades to systems
  • QA tested Siebel using & updating scripts to mirror the proper end user roles (UAT)
  • Performed complex Siebel queries for report generation & proper work flow in territories
  • Merged & cleansed Info USA data to update company information & hierarchies
  • Setup new users in Siebel created - remote users, responsibilities, territories & positions
  • SharePoint maintained documents for projects - add, edit & delete rights
  • Promoted 3 times within 4 months to become Senior Business Analyst to cover entire West area

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