Professional Services Resume Detroit, MI - Hire IT People

SUMMARY:

Confidential is an professional with over 10 years of progressively responsible experience in the field.
As with ‘SYNC’ Professional Staffing Services.
Duties included Phone calling, Desktops, reporting problems and solutions both internally and for all contracts.
He has substantial experience in Information Technology. In addition, he has some experience in Human Resources.
A strong commitment to quality and team work.
Confidential has work with human resources with policies and procedures when working with Human Resources.

TECHNICAL SKILLS:

Operating Systems: Windows (all versions)

Internet: Internet Explorer, Netscape, Chrome

PC Software Tools: MS Office, Lotus 1 - 2-3, WordPerfect 5.0, Visio, MS Outlook

Financial Software: PeopleSoft

Workstations/Servers: Dell, IBM, Compaq, Oracle Server, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Professional Services

Responsibilities:

Schedule interviews with assessment results.
Design and post advertisements.
Verified verification and background screens.
Developed successfully 3 RFP staffing contracts with Wayne County.
Developed an internal staff skills matrix database
Oversaw the development of the SYNC Candidate Profile Database and continues to ensure it is up - to-date
Locate technical expertise in response to staffing needs for all the departments within his group.

Confidential

Proposal Development

Responsibilities:

Reviews Requests for Proposals, Requests for Quotations from various business and government organizations for feasibility of SYNC’s ability to respond
Part of team to determine SYNC business direction and goals.
Locate new business on State bid list and provide communication to develop needs and responses relate to SYNC.
Develop cross training at Wayne County as required.

Confidential, Detroit, MI

ACD/IVR Project Coordinator

Responsibilities:

Oversaw ACD/IVR installations and modifications
Interfaced with 3rd party vendors as first line of contract for problems and negotiated pricing strategies (along with the Project Manager).
Provided system analyses to proactively resolve potential problems before they occurred.
Daily activities included: reporting, monitoring and troubleshooting system; updating menus; and planning for holidays and special events.
Kept phone database up-to-date and managed trunks and lines supporting system.

Confidential, Farmington Hills, MI

Systems Programmer

Responsibilities:

Production support
Researching problems and modifying Patient Management and Patient Accounting programs.
Assigned to GEAC Applications and Interfaces for billing system accounts purchasing / payables.

Confidential, Troy, MI

Systems and Programmer Analyst

Responsibilities:

Production support, researching problems and modifying payroll programs, testing systems and implementing requested changes.
Year-end processing, including production of W-2’s, programming and support.
Customer interface with Payroll and Human Resources.
Provided programs with Paul Hertz Manager survey correspondence to automate results.

Confidential, Auburn Hills, MI

Systems and Programmer Analyst

Responsibilities:

Researching problems and modifying programs, testing systems and implementing requested changes.
Translated non-technical end user requests into program specifications and coded programs.
Wrote/enhanced and maintained COBOL programs and JCL for four different applications.
Converted programs from Florida software (FSA) to IBM Hogan system

Confidential

Lead Production Shift Programmer

Responsibilities:

Performed Operations Manager functions, as required.
Implementation of procedures for complete cross training in Operations to standardize procedures for day-to-day mullet-shift operations.
Developed Disaster Recovery Procedures for Operations
Loaded data off-site
Executed applications and verified results with daily production
Responsible for Production abends, JCL and documentation for JCL updates.