SUMMARY:

Quantifiably talented project leader intimately versed in Scrum, Agile, and SaaS methodologies for multi - sized companies spanning Confidential, AT&T, and Confidential . Specializes in software delivery, the development of Scrum processes from initial conceptualization to implementation, and the customization of Software as a Solution (Saas). Superior leadership skills used to execute multiple initiatives simultaneously as well as fulfill customer expectations. Solution-driven, forging strong client, vendor, and team relationships while quickly pinpointing and resolving issues. Seamlessly consults with executive leaders while guiding on/offshore staff. Catalyst for measurable improvements and cost savings.

EXPERTISE AREA:

• Software Delivery
• Software as a Service (SaaS)
• Relationship Building
• Team Building
• Problem Resolution
• Strategic/Operational Planning
• Quality/Performance Improvement
• Project Management
• Scrum Leadership
• Budgeting/Financial Reporting
• Turnaround/Crisis Management
• Agile Methodologies
• System Migrations
• Product Development
• Executive Updates
• Report Generation
• Scrum
• Kanban
• Scrumban
• SDLC
• JIRA JIRA Pivotal Tracker
• Rally
• Microsoft s uite
• Google s uite
• Jenkins
• Confluence
• TFS

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Sr. Project Manager / Scrum Master

Responsibilities:

• Helped build a Scrum framework based on SAFe. Migrated process framework from Waterfall to Agile, devising a customized configured tools set.
• Hiked development production by 50% and sharpened quality by 25% by instituting metrics, analyzing release history, and fine-tuning based on emerging patterns.
• Excelled as Scrum Master, Scrum Coach, and Trainer, demonstrating proficiency in burndown charts.
• Mentored and educated 9 Scrum teams on Agile software development principles and practices, fueling process improvement and embracing best practices to drive process improvements. Championed team creativity/empowerment.
• Originated charts detailing team progress and diagnosing potential issues. Tracked velocity and tech debt.
• Drafted transition plan and training material, outlining requirements for a tool set in support of Agile processes.
• Directed Scrum ceremonies, backlog grooming, sprint planning, daily stand-ups, release planning sprint retrospectives, and sprint reviews/demonstrations.
• Introduced metrics, leads generation, ticketing reporting, and CRM software worldwide.
• Spearheaded project governance, scope management, and resource planning, and financial management, teaming with numerous cross-functional teams. Updated executive leaders on each project.
• Introduced best practices and standards for project management functions.
• Completed a disaster recovery plan project, ensuring process continuance and averting millions of dollars in losses.
• Managed relationships and resources for third party vendors for supporting projects.
• Produced project charters, plans, and schedules, Gantt charts, and technical architecture diagrams.
• Performed technical feasibility, risk management, cost analysis and time to market estimates.
• Guided cross-functional teams in project completion, orchestrating the installation of new back-end infrastructures and web site features and functions.

Confidential, Rancho Santa Margarita, CA

Sr. Program Manager / Product Owner / Scrum Master

Responsibilities:

• Executed a $10M+ budget as part of the comprehensive development of a technology-driven transformation project for new and existing databases.
• Formulated a universal data platform in concert with product owners to ensure quality and security, working with and directing Data Centers of Excellence from backlog grooming to iteration planning and messaging/communication.
• Established 100+ mentoring circles and boot camps (over 100) for data awareness, governance, architecture, delivery, operations, and quality.
• Innovated a roadmap to cut overhead by ~35% through the transfer of commercially licensed products to open source technology by 2020 as the liaison for the delivery team.

Confidential, Irvine, CA

Scrum Master/ Sr. Project Manager

Responsibilities:

• Produced and refined the company’s mobile website, maximizing a $10M-$14M budget.
• Integrated Agile processes into revenue, product development, and UX/CX (User Experience, Creative Experience) groups as the key facilitator among Product Management, UX/CX, Marketing, Sales, Operations, Ad-products, SEO, Analytics and Development teams.
• Served as Scrum Master of multiple development teams, including Sprint 0. Completed four major initiatives yielding measurable cost savings by launching projects early and raising productivity of contractors.

Confidential, Anaheim, CA

Scrum Master/ Agile Coach/ Technical Project Manager

Responsibilities:

• Trained developers and other stakeholders on best practices and benefits.
• Cut emails and coordination time bugs by 30% after converting from Rally to Jira as well as Scrumban and Kanban.
• Initiated prioritization meeting and formats to help staff define top company priorities and ad hoc discussions instead of specific agendas.
• Strengthened communication among product owners, scrum masters, and development teams by securing Product Owner certification.
• Scaled operations from 3 to 10 engineers to handle a growth in emails from 100M to 300M per day, leveraging Agile Kanban and pinpointing cross dependences between operations and 14 different engineering teams.
• Supported multiple project and product deployments, including the following
• Equipped marketing staff to modify company website through a CMS solution.
• Deprecated PHP code to Ruby Rails, increasing scalability and developer efficiency by code creation amount.
• Diagnosed security issues with the customer-facing website, addressing such issues as XSS, SQL injection, and user ID spoofing. Helped with code reviews to ensure optimal application operation.

Confidential, San Diego, CA

Scrum Master/Program/Project Manager

Responsibilities:

• Led major software projects in an Agile/Scrum environment, devising a process to effective track each initiative and updating plans using Microsoft Project.
• Tracked feature requests and bugs for customers, helped define product road maps during strategy sessions with management, and served as the project lead/chief liaison for ConcocPhilips.
• Installed TeamLab, a web-based project management software.

Confidential, Irvine, CA

Scrum Master/ Director Of Technical Services/Project Manager

Responsibilities:

• Thrived as a Scrum Master, ensuring timely completion of all projects and the effective resolution of emerging issues.
• Advanced software releases, authorizing production.
• Balanced customer communications, verifying their satisfaction with products and consulting about new features while culling feedback for use in future software development cycles.
• Deployed and managed TFS feature and bug tracking software.
• Delivered top product quality through full system testing with 20+ engineers.
• Supervised 10 on-site and 10 offshore developers as well as 3 data analyst/customer support/investigators
• Originated and analyzed reports outlining IP information and clustering, DNS records, server location, WhoIs records and found minute data points that rendered correlation between suspect companies/persons.