Customer Project Manager Resume Overland Park, MOÂ - Hire IT People

SUMMARY:

Project management professional focused on best in class customer service, with a broad range of successes.
Managed projects from concept to implementation so clients don’t have to worry about the details and can focus on the big picture.
Skilled in building strong team environments and fostering open communication leading to improved performance and bottom line profits.

TECHNICAL SKILLS:

Hardware: Cisco MAN 15454 Transponder, 3500, 2600 Equipment, Avaya 8700, Ciena DWDM equipment Channel Cards, Switching Technology Experience, PC Hardware. Empirix G5 Hammer Test Tool.

Languages and Software: SAP, MS Office Products, Clarity/Consilium Project Management tool, Concept Wave tool, Eforge Ticketing System

Database Management: MS Access, My SQL (Light).

Operating Systems: Microsoft Windows, iOS, Android

Networking: LAN/WAN, TCP/IP, Ethernet, CDMA & 3G/4G LTE Knowledge

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, MO

Customer Project Manager

Responsibilities:

Managed transport projects addressing capacity issues in the infrastructure transport wire line carrier network deploying Ciena Dense Wave Division Multiplex platforms, Cisco Municipal Area Network Systems, channel pairs, transponder pairs, PIC Adds, Cross Connects & Router Relocations for Sprint’s Network achieving 94% or better meeting customer deadlines.
Managed deployment of software release and implementation to 1,986 Cisco transponder network elements achieving 100% success rate. Project finished 3 months ahead of schedule and within budget of 10%
Maintained Change Management Control tickets for network installation teams resulting in 0 down time with no traffic loss in the Sprint network.

Confidential, Kansas City, MO

Sr. Software Engineer

Responsibilities:

Managed and tested large scale Load & Performance testing efforts to within 96% of planned capacity for the telecommunications Voice over IP infrastructure.
Implemented IVR Load & Performance Test automation to 98% completion for Emerald Advanced Card services and 800HRB call platform compressing functional testing from 2 - 3 days to 1-3 hours
Launched 15-hour training boot camp on the Hammer Call Master scripting & coordinated knowledge transfer to telecommunications platform team.
Researched and introduced new automation tool for call traffic generation on the H & R Block’s Avaya VoIP platform resulting in a savings of $900K eliminating the need for end to end testing.

Confidential, Parkville, MO

Network Engineer Telecommunications Tech II

Responsibilities:

Installed, troubleshoot, repaired, and maintained all telecommunications equipment; to include adds, moves, changes & deletions on the University Nortel phone, & voicemail systems resulting in 100% completion and within service level agreements.
Maintained Sprint business continuity wireless devices for the university faculty & staff with over 600 lines resulting in 100% end user satisfaction.
Conducted all training for new faculty and staff on wireless telecommunications devices.

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Customer Project Manager Resume

Overland Park, Mo

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