SUMMARY:

• Talented and accomplished Information Technology Professional with extensive background in Project Management, Asset Management, Systems Engineering, Disaster Recovery, Design, Incidence Management and Integration process.
• Proven ability to design and implement large - scale network and systems infrastructures at the national and global levels while maintaining the focus on achieving the bottom line. Implementing advanced technology and business solutions to meet a diversity of business requirements.
• Adept at determining future requirements, project scheduling, and technology planning with developing timelines, work break down (WBD) structures, risk plans and communication skills.
• As Technology Delivery Manager at Confidential, brought critically needed cooperation and discipline to the Swift Alliance UNIX System, a $1 million + Funds Transfer project: instituted project planning, status reporting, and accountability; chaired status meetings; and upgraded relations between Technology Services and Wholesale Operations.
• Work on the Wachovia Enterprise Infrastructure Refresh Team to relocate all the Wholesale International Systems from the Charlotte Data Center to the Winston Salem Data Center to satisfy and meet all the OCC Governmental Requirements.
• Spearheaded the First Union - Core States merger transition for the AS400 infrastructure systems off shore to a US Base Data Center by utilizing the cost-effective LPAR technologies and other business solutions to provide a dramatically improved efficiency, decreased expenses, optimized data integrity with providing a secured environment.
• As Information Technology Manager created a First Union Technology Management Center for Capital Market by the implementation of a 24 X 7 Operation / System Call Center.
• As MIS Coordinator at American Yard Products, installed Shipping, Order Receiving, and Tracking Application software package: reduced repair parts order cycle from three days to one, elevated Shipping/Back Order accuracy from 75% to 93%, increased staff productivity by 40%, which saved over $100,000 annually in man-hours.

TECHNICAL SKILLS:

Operating Systems: Windows 98/NT/2000/XP, Linux (Red Hat, SuSE), OS400, Novell Netware, AIX, Solaris

Tools: Sets: MS Office Suite, Visio, Project Mgmt., SharePoint, Crystal Reports, IBM MQ, QPasa/360, SAP, MS Exchange, HP Openview, Checkpoint, Tivoli, Legato, NetObjects, Oracle 9/10, BEA Web Logic, Websphere Internet Server, Apache Web server, VM Ware & Citrix

Applications: Development Team assignments & availability / Follow SDLC Process - DEV/SIT/UAT/ Performance Testing/ Deployment Scheduling / Test Cases & Teams assignments / Defects / QA process / Change Controls / Deployment & Back out process

Hardware: Win XP/2008 server, IBM Midrange AS400, Series1, Cisco routers and switches/hubs, IBM RS/6000, peripherals, Spectrum analyzers and Sniffer, Sun Microsystems and IBM Enterprise and Blade Servers

Professional Skills: MIS Management, Project Management, Disaster Recovery, Systems Design, IT Strategic Planning, Design/Specifications, Asset Management, Customer Support/Service, Capital Expenditure Planning, Staff Supervision/Training, Planning/Budgeting, Contract Negotiations/Vendor Relations

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, SC

Technology Lifecycle Project Manager

Responsibilities:

• Drive Technology Decommissioning / Implementations for technical remediation projects which include managing the work flow stream for these tasks, assisted/managed server license, IP & Network port recovery, asset record mgt. adjustments, reporting on status, addressing issues, and facilitating data center infrastructure request.
• Collaborating with internal and external clients across multiple lines of business and systems. The projects required entails research, data analysis, scope, objectives to defined roles and responsibilities, training, manage new processes, metrics, and reporting.
• Primary point of contact for Planners / LOB Application Managers for shared risk and solution-related questions, resource allocations and planning, status updates and oversight with escalations, as well as remediation planning and execution.
• Display leadership ability to establish and maintain project schedule, provide status reporting, and escalate issues as needed to achieve project success.
• Proven self-directed individual with experience working in a fast paced, changing environment and the ability to operate effectively within a decentralized geographically dispersed organization.
• Develops and maintains solid working knowledge of procedures, change control policies, products and equipment relevant to the project.
• Solid experience with Confidential change control processes, PAC2000 change control tool, RAM (Remedy Asset Management), PTP (Project Tacking Portal), End to End provisioning (E2E) and TIS Access Management requests.

Confidential, Columbia, SC

Project Manager

Responsibilities:

• Global Services Delivery Staff - Network Implementation Engineering
• Implementation Engineer plans and coordinates project and portfolio delivery, leveraging internal resources and external service providers to complete complex network programs or projects within predicted cost, time, and Quality estimates
• Results-oriented to develop and manage relationships across the technology based on trust, teamwork and knowledge
• Ability to recognize implementation planning opportunity to optimize cross-project dependencies for greater efficiency in project delivery
• Ability to adhere to company Project Management governance frame-work
• Proven ability to matrix-manage direct and cross-functional teams
• Credibility to influence subordinates, peers and executive management
• Excellent written/verbal communication and presentation skills at an executive level
• Strong network technology and financial acumen
• Proven ability to resolve project issues and mitigate project risk by negotiating solutions that meet expected results
• Experience with Project Management methodology and tools such as Project Mgmt, Developing timelines, Work Break Down structures and Change Mgmt. Standards, SDLC, Waterfall, Clarity, Discovery, SharePoint, MS Office, Visio and Power Point.

Confidential, Charlotte, NC

Technology Delivery Manager

Responsibilities:

• Drive technology implementations for technical remediation projects which includes managing the development and testing for this work, reporting on status, addressing issue, and facilitating infrastructure design.
• Created & Designed the 2012 Roadmap process for the Integration Services Engineering team
• Engaged as the single point of contact for this initiative ensuring delivery on commitments that would alignment to our standards and quality goals.
• Responsible for meeting with developers, architects, testing teams, change managers, and support teams to establish standards and best practices for the new infrastructure requirements.
• Once the infrastructure needs have been established, I was responsible for putting the budget and high level cost analysis for the new servers and networks for each project.
• This information was all placed in Visio and PowerPoint presentations for the architects to review and move forward with the approved builds set.
• Managed and assisted Programmers with Software Application/SOA Development Testing.
• Direct the recoding of several legacy services to take advantage of recent technology and patterns changes to focus on creating a stable platform based on cutting edge SOA technology
• Anticipates and identifies problems quickly and correctly within the bounds of expertise and responsibility, identifies, develops, and implements sound decisions.
• Provides technical analysis and comprehensive status reports, project updates, and any significant issue management to address optimal execution, risk mitigation, and ensure correct deliverables to the Line of Business and Technology Management.
• Coordinate and provide Leadership in the clean up process of past defects in the QA System and the remediation process.

Confidential, Charlotte, NC

Technology Project Manager

Responsibilities:

• Directs and monitors all activities for medium to large, medium to high risk, major technology-based projects from initiation to delivery which typically cross platforms, applications, and lines of business.
• Leads projects across platforms, applications, and/or business lines to develop requirements, design alternatives, project schedules, and costs for new initiatives.
• Compiled and analyzed data on identified problems, using multiple reference sources; determined problem severity/priority/complexity, with special attention to problems impacting multiple departments.
• Successfully managed domestic and international projects for Application Development and Infrastructure for the Wholesale LOB Portfolio using PMO driven standards & SDLC/Waterfall methods with weekly status tools for the LOB Management review.
• Delivered Infrastructure to ensure operational practices of Server & Asset Management / Operation Readiness / Business Continuity Planning tools set are performed to compliance and control expectations.
• Proactively coach, mentor, motivate to guide all team members / contractors and influence them to take accountability & positive action for their assigned work.
• Develops and maintains solid working knowledge of procedures, change control policies, products and equipment relevant to the project.
• Forecasts workload appropriately to allow for optimal resource management. Quickly identifies problems in own area to keeps supervisor/manager informed.
• Maintains a close relationship with System Owners/Development teams to conduct project reviews and create recommendations that expose successful and unsuccessful project elements to ensuring that the projects will meet the set milestones to ensure critical systems are integrated on schedule.

Confidential, Charlotte, NC

Technology Delivery Manager

Responsibilities:

• Responsible for the IT Relationship for a portfolio of 80-120 applications that aligned to the Wholesale Operation Group - International Market.
• Was the liaison between the Line of Business and Technology Operation Group.
• Responsible for gathering the requirements with the application managers for any modification requirements to address the LOB needs.
• Reviewed the number of servers with the architect group and provide a sizing/costing template document together for the increased infrastructure etc. Oracle servers, Web Servers, front end backend or backend servers to accept the data and new business needs.
• Responsible for laying out the framework and requirements via MS Office, Visio or PowerPoint tool set for the architectural group to add to the existing infrastructure for the new applications/line of business needs.
• Accountable for involving appropriate IT teams or resources in the planning, design, and implementation of technology servers solutions based on understanding the business unit’s unique requirements, and ensure that they meet current and anticipated business objectives.
• Instrumental in organizing and orchestrating the SDLC release of highly technical projects with numerous interdependencies. Continually involved in Waterfall Mythology, process, and infrastructure projects to help stream line the product development process and developed tools to assist product development process.
• Proven track record facilitating the building and management of distributed technology in one or more of the following IT technology platforms while continually balancing business unit needs, corporate enterprise, and shareholder value: distributed; mainframe; desktop; network; database; architecture; and security.
• Successful track record in dealing with all facets of corporate and business technology including centralized and distributed computing, voice and data networking issues, enterprise data management and high availability design.
• Documented all areas of the systems, including which clients are accessing which Infrastructure, applications, databases and system security design. Worked with the Business continuity manager on creating and updating system disaster avoidance / recovery plans.
• Managed numerous strategic and tactical multi million dollar mid to large scale projects which required coordination within a heavily matrix environment. Led senior level relationships and functional teams within the International Application portfolio.
• Collaborated with IT analysts, specialists, and team leads to develop procedures to deliver Infrastructure to the LOB to ensure operational practices are performed to control expectations thus minimizing risk and in particular the risks shared across the geographically foot print of the organization.
• Provided Problem Escalation and Change Control with Root Cause Analysis reporting.
• Evaluated and assisted in the building of the Enterprise Monitoring System and Automation of the Operational Environment.
• Department Budget Relationships and Liaison to Executive Management.

Confidential, Charlotte, NC

Informational Technology Manager

Responsibilities:

• Capital Markets Technology
• Responsible for Operational Production of 13 AS400’s.
• Planning, design and management of the AS/400’s and the operating system environments.
• Managed AS400 Operation and Administration Groups.
• Administered NT and Novell Servers.
• Operational scheduling and planning.
• Provide operations training for all monitoring and troubleshooting products.
• Evaluated and automated the Operational Environment.
• Provided Customer Support to Users and Development Groups.
• Implemented System Performance Management.
• Managed and Designed the Disaster Recovery solution for the IT Midrange platform
• Responsible for Security and Access Control.
• Configured and implemented LPAR’s for the AS400 Systems.
• RPG and CL Programming.
• Experience in large scale technical Project Management.
• System Budget and Vendor Relationships.