SUMMARY:

• I have more than fifteen years of experience as a Project Manager and Business Analyst on a medium to large scale projects in different domains (IT, Healthcare, Automotive, Telecom and Education). I have thorough knowledge and experience working through all phases of the Systems Development Life Cycle (“SDLC”) and demonstrable knowledge of both Waterfall and Agile (Scrum) methodologies. I am a hard worker resulted - oriented professional who thrive in challenging, fast paced environments where my performance directly impacts the bottom line. In addition, I have solid organizational and decision-making skills that can make an immediate contribution to your operations. I have the ability to manage multiple high-priority assignments with complex or large teams and develop solutions to business problems. I also have a proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to systems, workflows and processes. My enthusiasm provides me with an excellent foundation from which to be a best fit to this position and add more value to your team.

TECHNICAL SKILLS:

Software Tools / other: Cisco WebEx Conferencing, Business Objects, NetMeeting, Live Meeting.

Project Management: MS Project, Oracle Project Portfolio Management, MyWorkPlan, OnTime, PLANTA Project, Planner Suite, SharePoint, Primavera.

Drafting & CAD: AutoCAD

Graphics: Adobe Macromedia (Photoshop, Illustrator, Flash Dreamweaver).

Office Suite: (Word, Access, Excel, PowerPoint, Outlook, Visio).

Accounting: Sage Simply Accounting, QuickBooks, ACCPAC.

Reporting: Crystal Reports, Access, AtTask

PROFESSIONAL EXPERIENCE:

Confidential - Dearborn, MI

Product Manager

Responsibilities:

• Analyze the business context blueprints for a large eco-system of applications deployed in the cloud.
• Constant interact with staff throughout the organization to determine the importance of business context diagrams and integration models
• Act as a liaison between Connected Services team and software development teams that are part of building the eco-system features.
• Create diagrams depicting big picture diagrams to very detailed requirements through various artifacts including Business Integration Models, business context diagrams, data flow diagrams, use case modeling and sequence diagrams.
• Guide and manage multiple software projects and help overall integration testing efforts through reviewing test plans, test cases.
• Help craft specific solutions that drive efficiency across multiple connected services product offerings.
• Leading release and sprint planning activities and facilitating daily retrospective activities.
• Attend daily stand up meetings to find any blockers to development efforts.
• Manage stakeholders’ expectations and communication throughout the project lifecycle.
• Schedule meetings, workshops and daily stand up meetings.
• Build the necessary relationships with project stakeholders
• Define the objectives of various individual projects
• Create and manage necessary plans, identify and manage project issues/risks
• Draft and present management status reports

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, SharePoint, MS Project, Clarity, Jira, Rally, PMO.

Confidential - Windsor, ON

Product Manager

Responsibilities:

• Responsible for training project plans and completing them on time and within budget. Responsible for creating and coordinating the purchase training programs covering all the college diploma programs and certificates.
• Developed marketing plans and campaigns to attract new students.
• Prepared and manage yearly budget and provide continuous improvement of the admissions process.
• Established procedures, timelines, and performance criteria for short- and long-range planning.
• Prepared transition management deliverables (including but is not limited to; the transition plan, work plan, risk and mitigation plan and project budget)
• Kept lines of communication open across all transition project participants
• Prepared departmental reports tracking operation of various departments
• Assisted in the creation of the RFP, Project Plan Tasks, Deliverable Documents, and Test Scripts.
• Responsible for day-to-day operational and portfolio management
• Determined HL requirements, test and track deliverables using RTM
• Reported status on project cost, schedule, and main issues on a regular basis to VP and Operational Transition Manager
• Managed changes by integrating new processes with existing ones.
• Led Requirements sessions and translate business requirements into IT requirements.
• Communicated complex IT concepts to business clients.
• Worked with web-based and mainframe technologies.
• Gathered requirements, functional design, use cases and documenting business processes.
• Maintained overall control of schedule and delivery of all expected deliverables
• Tracked deliverables and take action on non-compliance issues
• Tracked decisions made regarding requests for changes and outstanding issues with contract setup
• Managed Software Development Management, Process Management, Software Development Methodologies, Software Configuration Management (CM), Analysis, Software Selection, Software Licensing, Design, Software Architectures, Web Services Architectures.
• Managed resources across projects and maintain/track contract deliverables, schedule, and budget

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, Adobe, SharePoint, MS Project, Clarity, PMO.

Confidential - Livonia, MI

Product Manager

Responsibilities:

• Determined appropriate business products or services with customers to define project scope, requirements, and deliverables;
• Made improvements, solves problems, and takes corrective action when problems arise;
• Meeting Minutes, meeting coordination, agenda creation, BRD documentation, presentations, Pivot Analysis, Test Cases, relationship management with executive management
• Set up the PMO (Project Management Office) including initial assessments of the existing processes
• Developed a detailed transition plan working with customer teams.
• Managed transition and program(s) from initiation through delivery, constantly interfacing with the customer
• Assisted in Company Merger integration of various business systems
• Gathered requirements, write specifications, and manage projects for the Worldwide IS Solutions Team
• Responsible for day-to-day operational and portfolio management
• Report status on project cost, schedule, and main issues on a regular basis to VP and Operational Transition Manager
• Manages changes by integrating new processes with existing ones.
• Ensured the development lifecycle process is followed and that deliverables are meeting the user community needs
• Prepared reports regularly for business review meetings
• Prepared departmental reports tracking operation of various departments
• Maintained project status and used project status tracking tools such as Microsoft Project, Google App Project management Tools etc
• Provided visibility to issues and drives mitigation plan development
• Organized analysis, scoping and sizing done by others to set and manage overall timelines
• Organized and develops risk management and mitigation plans
• Supports steering committee meeting preparation and deliverables
• Audited closed projects, make used of findings, gave recommendations to new projects
• Worked with Medicaid Management Information Systems (MMIS) vendor to implement the next version of International Classification of Diseases version 10 (ICD-10).
• Coordinates all ICD-10 implementation activities in accordance with the budget, timelines and values defined by the project sponsor and Steering Committee.
• Facilitated appropriate stakeholder involvement, resolving/escalating issues, communicating status/progress to leadership groups and driving issues to key decisions in a timely manner.
• Ensured overall implementation of ICD-10 is in accordance with the vision, strategy and guiding principles.
• Led Requirements sessions and translated business requirements into IT requirements.
• Communicated technically complex IT concepts to business clients.
• Gathered requirements, functional design, use cases and documenting business processes.
• Engaged appropriate regional stakeholders to drive the creation of all project milestone deliverables; facilitated review and approval process with Steering Committee and ICD-10 executive sponsors.
• Executed the typical real-life ETL cycle in all its steps: initiation, building reference data, extracting from sources, validating, transforming, auditing, publishing, archiving and cleaning up.
• Provided application data and process flows, program (application development) tools, MS POWERPOINT user and management presentations.
• Gives presentations or briefings on all aspects of projects;
• Responsible for reviewing time and cost of the projects and identified risks.
• Provide detailed description of project scope and the requirements with clinical team and clients.
• Assisted in the analysis, planning, development, and implementation of Engineering Workstation and Office Automation Computer and Network Resources including utilization planning, Client / Server, Business Process Re-Engineering (BPR), Technical Writing - User and Technical Manuals.
• Assessed business and engineering processes - recommended and implemented process improvement methodologies. Business Continuity Planning / Execution, Contingency Planning, Back-up and recovery.
• Developed and implemented operating policies and procedures for all departments.
• Manages, leads, or administers projects resources locally or remotely in projects of size $0.5M to $2M.
• Responsible for directing intra-departmental team of 120 employees and contractors

Environment: MS Viso, MS Word, MS Excel, MS PowerPoint, Adobe, SharePoint, MS Project, PMO, Cisco WebEx Conferencing, Oracle R12.

Confidential - Farmington Hills, MI

Product Manager

Responsibilities:

• Directed and managed project development from beginning to end.
• Defined project scope and deliverables that support business goals in collaboration with management.
• Track all requirements and whether or not they are being met by the current process and design.
• Tested different scenarios of requirements verses objectives using tractability matrix.
• Developed full-scale project plans and associated communications documents.
• Effectively communicated project expectations to team members in a timely and clear fashion.
• Estimated the resources and participants needed to achieve project goals.
• Drafted and submitted budget proposals, and recommended subsequent budget changes. Negotiated with department managers for the acquisition of personnel from within the company.
• Set and continually managed project expectations with team members.
• Managed multiple work streams of IT project delivery through close coordination with Business Leads and IT Technical Leads
• Identified and resolved issues and conflicts within the project team.
• Planed and scheduled project timelines and milestones using appropriate tools.
• Developed and delivered progress reports, proposals, requirements documentation, and presentations.
• Used and managed the SharePoint in the company corporate Intranet site.
• Able to use MS Project 2003 Professional and Server editions.
• Used software development methodologies based on Agile
• Maintained the network performance and Lucent Switches
• Managing software development projects - full SDLC - Executive presentations
• Setting up the pseudo PMO (Project Management Office) including initial assessments of the existing processes - establish formal Project Management processes / methods

Environment: MS Visio, MS Word, MS Excel, MS PowerPoint, Adobe, SharePoint, MS Access Reporting, Agile, Crystal Reports, AutoCAD, MS Project, LUNIX, ASP, Primavera, PMO, Mainframe, Cisco WebEx Conferencing

Confidential - Dearborn, MI

IT Product Manager

Responsibilities:

• Identified customers’ information systems requirements;
• Designed and conducted analytical studies, cost-benefit analyses, and other research;
• Evaluated, monitored, and ensured compliance with laws, regulations, policies, and procedures;
• Purchased and contracted for IT services, equipment, products and supplies;
• Developed information systems testing strategies, plans, and scenarios and integrated information systems;
• Identified standards and requirements for infrastructure configuration and change management;
• Participated in change control (reviewing configuration change requests);
• Developed and implemented information systems security plans and procedures; and
• Ensured appropriate product-related training and documentation are developed and made available to customers.
• Standard Project Management tasks included project time line and milestone tracking, progress reports, follow ups on late items, Risk and Issues Management etc.
• Provided basic IT support and training - Liaison between IT / Business Units / Vendors
• Assisted in requirements gathering and specification writing phases or projects
• Writing of Test Plans and roll out plans
• Liaison with plant personnel, management, planners, and schedulers to optimize current PM processes - Recommended and developed secondary complimentary support / analysis processes with heavy emphasis on the generation of comparative Pivot Table analysis processes - HTML - .PDF web-based (Portal) performance reporting.
• Evaluated outage management processes to identify strengths and weaknesses in process, software, hardware, operating system, network, and applications. Business Continuity Planning / Execution.
• Provided business information technology analysis consulting and Project Management / Leadership for numerous business and Engineering Client / Server and Web applications - web portal development.
• Customer Relationship Management (CRM), Supplier Relationship Management (SRM), and internal team process re-engineering
• Provided Business and Engineering Client / Server Applications Development, Management and Integration solutions.
• Able to manage IT projects with all the required resources in MS Project. The projects ran throughout Canada from east to west and the budget ranged between $2M - $15M
• Responsible for directing national team of 200employees, and contractors

Environment: MS Visio, MS Word, MS Excel, MS PowerPoint, Adobe, SharePoint, MS Access Reporting, Agile, MS Project, Cisco WebEx Conferencing