SUMMARY:

• 10+ years Project and Program Management Full Lifecycle - Service Delivery, PMO; Agile; PMBOK ($50 million+)
• 15+ years IT Experience - Telecommute/Remote and Onsite
• 10+ years Onshore and Offshore Matrixed and Dedicated Resource Management
• 10+ years CIO and CTO Relationship Management
• Federal Government - Civilian and DoD: US DoL, US Post Office, US Patent Office, NMCI (IDIQ, FFP, T&M Contracts)

TECHNICAL SKILLS:

PM Tools: Visio; MS Project Server (Project Plan development, WBS); Sharepoint; Office 365; Salesforce

Enterprise applications: ERP SAP; Oracle; Peoplesoft

Network monitoring: HP OpenView; Compaq Insight Manager

Offiec Applications: SharePoint; MS Project Server; MS Visio; MS Office 365; Cisco Call Manager 10.x; Unified Communications; eBUY; CAMS; EDW; Team Track; PCTS; Apptus; Remedy; LDRPS; MS Outlook 365; MS Exchange; Veritas; Tserver; TelMS Bridge

Datacenter technology: Cisco Global Site Selector

Virtualization: VMWare; HyperV

Firewalls: Cisco Pix; Checkpoint

Operating Systems: Windows 10; 2008 Server; AIX; Solaris; UNIX; Linux; Citrix

Protocols: TCP/IP; IPX/SPX; LDAP; SMTP; POP3; NNTP

Hardware: Blade Servers Compaq; Dell; HP; IBM.

Storage: Optical disk; SAN; NetApp; EMC

VoIP hardware: Cisco 9951, 7961 and 7962 handsets

Switches, routers: Cisco; 3com.

Desktops and laptops: IBM; Dell; Compaq; HP; Gateway; Toshiba; UltraSPARC 1; Acer

Telecom: Cisco CallManager 10.x; Cisco Unified Attendant Console Standard; Cisco Unified Communications for Voicemail; Cisco Jabber; Show and Share; MPLS T1; Cisco VoIP handsets (7961, 7962, 9951), iPhone 4S

Wireless: Cisco; Aruba (Amigopod, access points, control centers)

Vendors: BCM/SAN IBM DS4800; SunGard; Iron Mountain; Veritas; NetApp; EMC; Clarion

Software: Cisco; Microsoft; Symantec; VMWare; IBM

Hardware: Cisco; 3Com; Dell; HP; IBM

Solutions providers: CenturyLink/Qwest; CommSolutions; CommWorks; RDS Solutions; ISI; L3 Communications; Enghouse; Opentext

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

VoIP Project Manager

Responsibilities:

• Manage the Confidential Call Center application upgrade from CIM7 to CCE9
• Manage the upgrade of CUCM 6.5 to CUCM 10.5
• Manage the upgrade and migration of Rightfax to the cloud (Rightfax to Fax2Mail)
• Office 365 migration, Exchange 365 migration
• Change management; Meeting management
• Project plan development - MS Project Server
• Vendor management - Enghouse, OpenText
• User training program development

Confidential, Pennington, NJ

Associate VoIP PM and Systems Analyst

Responsibilities:

• VP, CIO liaison between the telephony group and senior ML IT and business management
• Cloud migration: Upgraded the Cisco Call Manager User Web pages for all branch users.
• SDLC: Managed the deployment of upgraded Cisco Call Manager v 10.x and Cisco Attendant Console 9.x to 650 Confidential branches across the U.S.
• Technology Upgrade: Requirements Data Collection and Management
• Upgraded Cisco Call Manager from 6.x to 9.x and Cisco Attendant Console from 6.x to 10.x versions; Call Manager server cluster consolidation (from 11 to 7 clusters)
• Rollout schedule development, technical issue resolution and information dissemination
• Call Manager migration schedule distribution and maintenance to the project team and GWIM branch and user base, ( Confidential and Cisco)
• Meeting management with the branch BSA’s and PM’s: Managed and led the weekly pre-migration meetings with the branch BSA’s (Branch Services Administrators) to prepare them for the CUCM Call Manager and Cisco Attendant Console upgrades for their sites
• Communications management: developed and distributed the necessary schedule, freeze, day of and Attendant Console training notices. Developed and distributed the CUCM Personal Web Page Quick Reference Guide and the Cisco Unified Attendant Console Standard Quick Reference Guide.
• Developed “Day 1” post-migration test scripts and managed those testing exercises with the volunteer branch BSA’s
• Manage the technology upgrades and migrations supporting the Advanced Telephony Platform (ATP), which incorporates the Cisco Unified Communications Manager (CUCM), Cisco Attendant Console application & Genesys T-server, TelMS Bridge.
• Interview branch management, Branch Services Administrator (BSA) and selected users to understand Attendant Console requirements and customize configurations within allowable standards

Confidential, Glen Mills, PA

Senior Technical Program/Engagement Manager

Responsibilities:

• Engagement Manager: Technical and business liaison between Confidential and FCS IT and business senior management
• SDLC: Managed the migration, upgrade and deployment of SAP, Oracle and other manufacturing ERP systems from the Dupont network to the new Confidential network
• Peoplesoft; SAP/Ariba; Oracle; Cisco; VMWare
• Senior PM managing the buildout and migration for Confidential (formerly a division of Dupont) from the Dupont network
• MS Project; Sharepoint; Visio; Remedy
• Scope and schedule management, budget management, change management, procurement, ITIL process implementation
• US and offshore team (India) interaction, 24X7 NOC (offshore) infrastructure
• Data Center buildout; Network migration; Site migrations and cutovers; SAN
• Application and data migrations; Desktop migrations
• Data pipe buildout and deployment, data transfer from Dupont network
• Failover plan
• Netapp, EMC, IBM Flex, Cisco switches, MPLS circuits, VoIP, HyperV, Hyperion, AIX 5 and 7 series servers, HP (Windows) Blades and UCS servers, Sun Solaris, Solarwinds, SAP, Oracle, Checkpoint, Wireless technology
• Verizon, AT&T

Confidential, Eatontown, NJ

Technical Project Manager

Responsibilities:

• SDLC: Managed the upgrade and deployment of a new insurance contact management system for the AIL franchise in Eatontown, NJ
• PMO development: standard documentation; processes. tools, etc.
• Technical project management: Managed a client data migration to facilitate more efficient data management. Upgraded an internally developed contact management system to capture additional client and vendor information.
• Scope and schedule development. Budget and cost management. Resource management. Vendor management

Confidential

VoIP Technical Project Manager

Responsibilities:

• PMO development: processes, documentation, tools, etc.
• MS Project; Sharepoint; Visio
• SAP/Ariba; Oracle; Cisco
• Technical project management (initiation through closure): Multiple project management (i.e., scope, schedule, budget, risk, change management, resource management (internal engineers and external vendors), etc.). Work with management at all levels of the organization (CIO, etc.): Cisco Show and Share implementation; Logistics CDR reporting tool; IT installs and upgrades (routers, switches, wireless, VoIP, mobility); site moves, etc.
• Company-wide (230+ sites) infrastructure upgrade: Cabling, MPLS, router, switch, wireless, VoIP and mobility upgrade project to homogenize the telecommunications backbone of sites acquired during 3 mergers-retail locations (propane, tools, etc.) and manufacturing and fill plants (production of medical-grade oxygen, air separation units, etc.).
• Capacity Planning & Forecasting, Stability Assessment, Functional Test Coordination, Acceptance Certification. Implementation Planning & Execution
• Vendor management: CommSolutions; CommWorks; Qwest; NetQMedia; ISI; L3 Communications
• Risk management; change management; budget and cost management; Release management
• Cisco switches and routers; MPLS T1 circuits; Aruba wireless hardware (Amigopod, access points, control centers), Cisco handsets, iPhone 4S
• Cisco CallManager 7.1.5, Unity, Cisco Jabber; Cisco Show and Share
• Windows 7; MS Project; Sharepoint; Visio; MS Office 2010

Confidential

Business Development Manager

Responsibilities:

• SDLC: OS and application migration and upgrades: Windows 7, etc. System requirements, application version compatibly, OS builds, virtualization decisions, etc.
• 2011 - IT Business Development: Managed new business development and sales from start to finish; established and maintained new accounts through various means (cold-calling, warm leads, existing relationships, etc.)
• 9/2010 - CDW/Century 21 Department Stores-Business and Systems Analysis: Escalate (retail application) 9.5/Oracle 9.4/AIX 5.3/ IBM DS4800 storage sub-system performance troubleshooting, analysis and resolution recommendations high-availability assessment and recommendation
• 6/2010 - BDO Seidman/AAMVA- ITIL Analysis/Engineering: - Risk Management; Business Analysis/ITIL Assessment: (worked in conjunction with BDO Seidman to analyze the current ITIL and project management infrastructure to determine gaps and recommend improvements to processes, policies and procedures (i.e., risk assessments, etc.)

Confidential, Washington, DC

Contract and Vendor Management Analyst

Responsibilities:

• eBuy/eBuy2; CAMS; Team Track; Emptoris; eAccess; PCTS; EDW
• Data center upgrade and migration
• COTS applications: MS Office; Access; Visio
• Proposal review; SOW; NCJ’s; SOO’s (CLIN’s, labor categories, period of performance dates, scopes, etc.)
• Federal Contract and Vendor Management (T&M, FFP): Award-processing support to ITCMC (Accenture, HP/EDS, General Dynamics, Northrop Grumman)

Confidential, Alexandria, VA

Quality Manager

Responsibilities:

• Quality management/business process quality assurance: Customer service SLA metrics and quality management
• EAMS (REMEDY) CR monitoring and review; VMWare, Oracle; MS Windows 2003; MS Office XP; MS Project; MS Visio, etc.

Confidential, Washington, DC

Technical Project Manager

Responsibilities:

• Data center migration and upgrade: Project Management -Internet Services Program (ISP) GSR (distributed Web environment, COTS and “home-grown” applications); Passkey; IRIS4 content management; Remedy; Oracle; Domino Server; WebSphere App Server 7; PeopleSoft; SAP/Ariba; Tivoli Storage Manager; Cisco Global Site Selector (GSS), VMWare, etc.
• Wireless mobility technology
• Capacity Planning & Forecasting. Environment Planning & Readiness. Release Management
• Stability Assessment. Functional Test Coordination. PVS Regression Analysis
• Acceptance Certification. Implementation Planning & Execution. Post Production Impact Analysis
• Vendor management: (i.e., VMWare). SharePoint administration and development
• Technical documentation; technical research (VMWare, WebSphere, Cisco Global Site Selector, etc.)

Confidential, San Francisco, CA

Engagement Manager/Project Manager

Responsibilities:

• Project management: Data center move and decommission
• Engagement management: IT liaison between ITSS ( Confidential .) and Hitachi Data Systems (HDS). Managed the relationship which governed the IT, financial and communications portion of the ITSS and HDS business.
• Apptus product development and management: asset management system development and improvement (depreciation tracking, etc.)
• Operations management: Enforcement of development and management of the business Engagement process.
• Microsoft Exchange server migration. Financial management (billing reconciliation, etc.)

Confidential

Release Manager - Sr. Technical Project Manager

Responsibilities:

• Project management, COTS applications: Wachovia Dealer Services (operations support) and NY Vehicle Inspection Program (NYVIP) (hardware repair programs; Salesforce.com
• Vendor management: Sub-contractors, software, hardware, licensing, service quality control. Contract management - Contractors, MSA’a, SLA’s
• Capacity Planning & Forecasting. Environment Planning & Readiness. Software Delivery Planning & Forecasting
• Implementation Planning & Execution. Post Production Impact Analysis
• Asset management; meeting scheduling and management

Confidential

Sr. Technical Project Manager

Responsibilities:

• Data center upgrade (Arizona)
• Change Management. Capacity Planning & Forecasting. Environment Planning & Readiness
• Software Delivery Planning & Forecasting
• Stability Assessment
• Implementation Planning & Execution. Post Production Impact Analysis
• Share Point; MS Office; Windows XP; MS Project; STAMP, Planview, CREST
• SDLC: UNIX, Avaya, OS and Application migrations/upgrades, wireless technology