SUMMARY

• HR Project Manager with over 10 years of experience in global implementation, administration, and support management of corporate enterprise - wide HCM, HRIS, and Talent Management systems. Conscientious go-getter who is highly organized, dedicated, and committed to project leadership, team management, and delivery.

TECHNICAL SKILLS

Business Competencies: Project management (Agile/Waterfall), PMO, Budget management, Cost control and forecasting, Process improvement, QA testing. Stakeholder management, Conflict management, Issue resolution, Risk management, Root cause analysis, Business intelligence, Requirements gathering, Relationship management, Resource procurement, Vendor negotiation, Return on investment (ROI) analysis, Technology assessments, ERP implementation, SaaS (Software as a Service), SDLC, PMLC

Technology: Taleo, PeopleClick, PeopleFluent, Cornerstone OnDemand, Performance Management, Saba LMS, Fieldglass, ADP EV4/EV5, ADP ReportSmith, Ariba, Workday, HTML5

Software: Acrobat 4.0, Adobe Photoshop, Dropbox, Microsoft Office (PowerPoint, Access, Word, Excel, Outlook, Publisher, Lync, Project), Office 365, SharePoint, Salesforce, WordPress, LiveMeeting, GoToMeeting, WebEx Training, JIRA, IRIS, UltiPro, Zoom

PROFESSIONAL EXPERIENCE

Confidential

Project Management Test Prep Technical Writer

Responsibilities:

• Responsible for producing high quality, unique new content to help test-takers pass the Project Management Professional Exam.
• Respond quickly to feedback and make necessary edits to content
• Work project managers to ensure that your work meets specifications
• Provide weekly updates to show progress

Confidential,

Cornerstone OnDemand Administration - HR Operations

Responsibilities:

• Assisted the UX project team in the strategic and tactical design for compliance training programs to suit their multicultural audience within the LMS.
• Spearheaded testing of compliance courses on multiple platforms, implementing the compliance program for participants via proxy enrollments, and certifying completion, all within a 2 week turnaround time.
• Assisted the design team in the creation of a prototype compliance program and tested it through various channels from different locations including office, home, and in the field. Considering these requirements aided in the minimization and/or alleviation of any potential setbacks encountered during the live program rollout.
• Developed and analyzed eLearning course completion metrics through the custom reports module and custom creation of visual dashboards within the Cornerstone OnDemand LMS.
• Daily support management, configuration of user security roles, permission set-up, and configuration of groups (dynamic and static) as it relates to Performance Management, Talent Review, Learning Management (LMS), and Compensation modules.
• Configured and administered workflow, as well as tested and deployed mid-year/annual performance review tasks, talent reviews, development plans, merit and bonus tasks, as well as LMS learning events (training /manage participants/load course) within the platform to adhere to organization’s internal timeline’s and policy.
• Configured, administered, and assessed User Acceptance Testing (UAT) cycles in both Pilot and Stage environment, engaging business teams as appropriate.
• Monitored, delegated, and/or resolved incident tickets reported into the organization‘s incident management system, providing Tier 1, Tier 2, and Tier 3 level support to the entire organization.
• Evaluated current practices and proactively identified potential gaps and problem areas, offering solutions to improve UX within the platform.
• Served as both liaison and SME to HR Operations, Technology team, System Administrators, Cross- enterprise HRBP’s, and Senior Leadership Team to improve functionality and drive training technology solutions for optimal performance, end user adoption, compliance, and productivity.
• Created ad hoc online courses and curriculum as requested, proxy enrollment of users using the wizard, template(s) and or batch processes.
• Administered and maintained all activities of course management, reporting, troubleshooting, and data integrity.
• Managed vendor relationship with Cornerstone OnDemand Global Product Support (GSP) team, including management of bugs/issues to ensure prompt resolution, system bi-weekly patches/upgrades/enhancements, and renewal while providing product improvement ideas.
• Produced and customized standard operating procedure manuals based on adequate feedback from HR Operations team to ensure all processes were well defined and employees were adequately trained within the tool.
• Created marketing emails to announce new online training and inform registered users of upcoming mandatory courses,
• Scope new projects, including number and level of resources, duration, and cost, as requested.
• Created, managed, and streamlined events and sessions within the LMS, to include course properties, curricula, enrolling, marking attendance, rosters, and close out session(s), and launched post course survey.
• Developed all SOP’s for legacy and new technical navigation processes within the Cornerstone OnDemand platform encompassing LMS module, Performance and Compensation management, Succession and Talent Reviews and uploaded to internal SharePoint.

Confidential . Wayne, NJ

Training Manager - Global eCommerce & Digital (Consultant)

Responsibilities:

• Responsible for providing program-level oversight to the individual teams/tracks training plans that are being developed for the re-platforming US eCommerce platform from eBay Enterprise (GSI) to Oracle Commerce (ATG).
• Designed, developed, and communicated training guidelines to each of the web design/development sub-teams and tracks as it relates to what is expected within each of their training plans.
• Coordinated key information from the each team’s training plan and pull into a single document/view so that all stakeholders have visibility to workflow and schedule.
• Managed risk management plan and communicate and escalate any risks or issues related to training to the Change Management owner.
• Managed training budget as well as coordinate ILT onsite, virtual, and Training OnDemand offsite training sessions with Oracle vendor.

Confidential, Roseland, NJ

HR Project Manager - Global Talent and Learning

Responsibilities:

• Promoted to HR Project Manager from Project Manager, subsequent to the implementation and global rollout of the Cornerstone OnDemand Talent Management System within Global Talent and Learning department.
• Delivered project needs on time and within the agreed acceptance criteria in an Agile Methodology environment.
• Responsible for Sprint Planning and leading Bi-Weekly Sprint Meetings with product managers, developers, and QA
• Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates.
• Awarded 150 shares of company stock for 2 consecutive years for outstanding performance.
• Oversaw bi-weekly quality assurance analysis, user acceptance testing, and development of training for 6 B.U.’s, encompassing the Learning and Performance Management, Succession planning, Compensation, and Goal setting modules, globally.
• $500K cost savings to project for the negotiation of 3rd party vendor fees related to the LMS AICC/SCORM compliance packaging for E-learning content.
• Cut 30% from training budget by assuming new project leadership role for Global Change Management initiative.
• Served as the technical Subject Matter Expert, (SME), proactively identifying potential issues involving security access, performance and data issues, while generating workable solutions reducing system downtime and security breaches for cross-functional teams, senior management., and user groups.
• Developed and maintained an $11 million dollar budget, for 6 fiscal years, within 5 departments, around forecast, plan, and actuals spent, while reconciling discrepancy, monthly.
• Assisted in the design, development, and execution of over 15 Leadership Development Programs geared towards high potentials, front line leaders, and manager of managers, annually.
• Administered and executed leadership development pre and post program documents via SharePoint website for 70-100 participants.
• Recognized for 10% reduction on the overall program budget, encompassing 15 annual events budgets up to $200K.
• Wrote User Stories based on the requirements gathered from all the stake holder.
• Managed integration points with other product teams and the suite.
• Defined, developed, and communicated product roadmap, backlog sprint, and issues throughout organization to include business stakeholders, and key business partners.