SUMMARY OF QUALIFICATIONS

Seasoned IT Director, IT PMO Director, IT Program / Project Manager (PMP Certified by PMI), Certified ScrumMaster (CSM) with Agile software development methodology, Senior Business Systems Analyst specializing in IT software, web applications, content management systems (CMS), eBusiness related complex projects involving Global virtual cross functional teams and system integration of in - house developed applications / ERP packages. Strong Operations and Technical Project Management background. On-time, at-budget project leadership. Excellent executive-level presentation and interpersonal communications skills. Average Project scope of project experience - Project budget range from $5MM to $150MM and duration from 3 months to 3 years. Extremely detailed oriented, hands on leader with proven track record of leading teams from chaos to successful implementations.

• A strong leader with over 20 years of technical, Business / Systems analysis experience and 16+ years’ IT project and team-management experience in multi-national corporations dealing with complex projects, enterprise systems, and globally distributed project teams
• Approx 4 years of strong Enterprise Healthcare Systems management experience leading large scale implementations and project management offices.
• Robust planning, Project Management and Leadership skills with Extensive project management experience in Requirements Elicitation, Business Analysis, Documentationand communication, Time Management and Cost Management, Communication Management and Release Management
• Project management experience on a wide variety of enterprise platforms and technologies utilizing various processes and methodologies including software development with Agile methodology and Scrum Processes, SDLC / Waterfall
• Project Task Estimation based on organization’s historical information, expert advice, estimates from team members and standards or industry organizations.
• Use of Gantt chart for depicting schedule activities, WBS components and milestones.
• Experience in Cost Planning, Cost Estimation, Budgeting and Cost Control so that the project is completed within the approved budget.
• Strong experience with Project Management and collaboration tools - MS Project, MS Excel, Sharepoint, HP Quality Center (HPQC), Rally
• Management expertise in Product Development, Onsite-Offshore Development.
• Firm knowledge of Agile software development methodology, Scrum process, Sprint cycles, Product Backlog, Sprint Planning, Sprint Backlog, Sprint Burn down chart, Daily scrum, Sprint review, Sprint retrospective, and Release Planning. Worked as Product Owner and Scrum Master in projects.
• Excellent analytical thinking, technical analysis, and data-manipulation skills
• Flexible personality, always interested in learning new skills
• Proven track record as a self-motivated, extremely hard-working, creative team player
• Ability and dedication to travel wherever / whenever necessary to get the job done
• Strong management experience with virtual teams and extensive international business travel, including to UK, Australia, Singapore, Hong Kong, Korea, Malaysia, Indonesia, Dubai, and Brazil (In the US: SF Bay Area, LA, NYC)

EXPERIENCE

Confidential  

Director of Projects 

Responsibilities:

• Setup and managed the program wide Project Management Office for the implementation of the Medicaid system for the state of New York, supporting team of over 525 members on/offshore.
• Created PMO team structure and managed all major functions for Reporting, People Management, Project Management reporting, Finance Reporting, Team Communications, Risks & Issue Management, Creation and management of various detailed trackers, dashboards, scorecards, Contractor invoicing, time tracking, Attendance Management, tools admin support, team on/offboarding, Agile reporting for backlog, burndowns
• MT MMIS Project - Documentation Remediation Director April-July 2015
• Led task force to remediate over 15,000 pages of detailed design documentation for the state of Montana, Medicaid systems.
• Delivery and Operations Director for Health Care Exchange system (Obama Care) for the state of Nevada.
• Managed all Operations and software releases for 350+ member team and all team logistics.
• Managed reporting functions to support several states with Medicaid systems (ND, MT, AK, CA, NV, NH) for the EPMO
• Led team of 375+ on/offshore in delivery of Medicaid system for the state of North Dakoda.
• Delivery director for companywide legacy transition to Sterling OMS system

Confidential (Contract Basis)

Senior Technical Program / Project Manager

Responsibilities:

• Senior IT Technical Program manager leading all facets of companywide, strategic, mission critical E2E systems program (Front end web ASP / Java environment integrated with legacy core and backend Oracle fulfillment system)
• Worked closely with the business teams to elicit requirements and documented the functional requirements, while developing prototypes during iterations, in conjunction with production support release management streams
• Used detailed, integrated project plans to manage in waterfall methodology while interfacing with developers, the QA team, and Release Engineering to roll out project in progressive phases
• Reported status and escalated issues on a regular basis to CEO, CIO, and executive teams while managing detailed DAIR logs and managing overall program communication
• Initiated and led a strategic Pricing Optimization project with a $10M+ NPV and 350% ROI from Discovery through planning and analysis phases
• Led vendor selection process in conjunction with company procurement policies and interfaced with offsite consultants
• Developed the detailed business requirements, project plan, and worked closely with the internal business clients, developers, QA team to rollout the system
• Senior e-Commerce PM Leading worldwide B2B e-Commerce web software releases for global resellers, with over 20 countries, fully integrated with an on-going enterprise wide SAP ERP implementation
• Led all facets of Global scope e-Commerce Project with annual web revenue generation of over $3 Billion (Business Engagement, Systems testing and UAT, Development and Release Management, PMO reporting, Systems integration and analysis with SAP cross functional teams)
• Facilitated and led hands on global virtual cross functional teams in the Netherlands, Belgium, Canada, Brazil, India, the UK, and Sweden
• Supported all facets of the PMO (Created and managed dashboards, plans and status updates for CIO and Executive management, coordinated status meetings on the program level and managed relationships with SAP teams)

Confidential, San Diego, CA

Senior Project Manager (IT Infrastructure)

Responsibilities:

• Senior Infrastructure PM leading and assisting teams in the implementation of the IT infrastructure supporting TurboTax Online / eFiling with the primary strategic focus of migrating to new state of the art Data Center.
• Led network engineering team to design and implement networks, open up ACLs to servers, configure F5 load balancers, troubleshoot network traffic and packet analysis, work through complex multi environment deployment strategies
• Coordinated the provisioning of hundreds of servers (both virtual and physical machines) to support data center migration and TurboTax nationwide authentication initiatives
• Worked closely with storage teams to scale infrastructure to accommodate growing data center needs and disaster recovery strategies
• Worked closely with the DBAs to stand up and migrate databases to scale the infrastructure in various environments
• Facilitated application and infrastructure migration projects to achieve corporate TCO strategy

Senior Project Manager / Business Systems Solution Analyst 

Responsibilities:

• Senior Business Systems Solution Analyst and Project Manager for core SQL Server / ASP.net based product content management system (CMS) for HP World Wide Operations worldwide (100,000+ products in 64 countries with 34 languages, and 1.2 Terra-bytes of Content data), which feeds HP.com (over $850 million in annual revenue) and several other critical systems.
• Played strategic leadership role in 10 full life-cycle software release projects during a 2-year period based on waterfall (SDLC) and Scrum / Agile methodology. Approximate budget of over $25 Million.
• Supported Scrum teams in the role of scrum master responsible for conducting daily scrum meetings, communicating with Product Owner compiling weekly status reports, maintaining the product backlog, and clearing any and all impediments to the development process highlighted in daily scrum meetings.
• Responsible for handling project meetings (Scrum) for team of 8 people on alternate days for our 2 week sprint cycles using Agile Software development methodology.
• Worked across 3 regions and multiple time zones to manage testing of Worldwide deployment
• Led a team of testers and developers to map product life-cycle data originating from Worldwide SAP R/3 (PLM) instance to core product DB and defined product life-cycle processes for HP WorldWide portfolio
• Senior Business Systems solution Analyst for core SQL Server / ASP.net based product content management system (CMS) for HP Operations worldwide (100,000+ products in 64 countries with 34 languages, and 1.2 Terra-bytes of Content data), which feeds HP.com and several other critical systems.
• Transformed a business and technology driven core set of requirements for product content repository software releases into a solid user/business focused product backlog incremental release schedule.
• Analyzed business processes and worked closely with business process teams to define current state and documented solutions address inefficiencies
• Led and coordinated User Acceptance Testing (UAT) based on SDLC Project Management methodology for 10 software releases during a 2-year period
• Managed issues and solutions, including performing product status calculations and re-categorizations and documenting future requirements
• Support and troubleshoot Operations, including all product lifecycle and content model issues

Senior Web Projects Manager 

Responsibilities:

• Managed 35+ person team developing and managing the confidential.com Japan web site, including web directors, developers, and infrastructure experts. Site contains over 35,000 pages, receives 26 million page views and 6.5 million visits per month (one of the highest traffic sites in Japan).
• Led team transformation from rigid waterfall methodology to more flexible Agile culture with iterative type approaches and more emphasis on time box incremental delivery model
• Based on detailed site traffic analysis extracted from Omniture Site Catalyst, led business engagement team to re-design the flow of site traffic from the corporate homepage and gateway pages to maximize the store experience. In the process, the team was able to considerably reduce un-necessary site clicks, improved user experience, and Increased traffic to online store by over 17% leading to an increase in conversion rate.
• Led a team to integrate HP Global Java based embedded e-Commerce pricing and tagging engine into the external HP.com online catalog for Printers, PCs, Servers, and Services.
• Jump started and led major project migrating products-and-service catalog to web product content management database
• Managed several complex work streams, over 30 team members, and a year of planning
• Coordinated and negotiated with several internal business units (printers, servers, storage, PCs, and workstations), regional teams, and worldwide virtual teams
• Planned migration of over 6,000 products, 3,000 PDF files (to Documentum based CMS), and 8,000 static HTML pages
• Collaborated with worldwide teams to manage web standards and Home page / Gateway page re-designs
• Conducted most daily meeting presentations, mail correspondence, and documentation in Japanese and was the only American among 6,000 employees in HP Japan

SKILLSBusiness Processes Project Management, Program Management, IT ScrumMaster, Requirements Elicitation, Business Process Reengineering (BPR), Alliance / Vendor Management, System Proto-typing, IT Full System Development Lifecycle / Waterfall / Agile, Usecase generation and UAT execution, Software Internationalization and Localization

Training Project Management, Project Planning & Estimating, Risk Management & Contingency Planning, Business Analysis & Design, Requirements Gathering, Analysis & Integration, SLDC / Agile / ScrumMaster / Scrum, Software Internationalization and Localization, Team Leadership and Coaching

Software Used

• Project Management Tools: MS Project - Enterprise, MS Excel, Sharepoint, HP Project and Portfolio Management (PPM), CA Clarity, JIRA, RALLY, Version One
• MS Office: MS Project, MS Word, MS Excel, MS Visio, MS PowerPoint, MS Access, MS Outlook, MS OneNote, MS IE
• Website Analytics and click stream Analysis tools: Omniture SiteCatalyst, Web Trends
• Content Management Systems (CMS): Interwoven Teamsite, Documentum, Vignette, Lotus Notes / Domino based CMS, DOORS, IBM Blueworks
• HTML Site / prototype design tools: MS FrontPage, Adobe Dreamweaver, Adobe Flash MX, Adobe Photoshop, Adobe Fireworks
• Collaboration, DTP, Portals, Case Management, Others: Lotus Notes / Domino server, MS SharePoint, Adobe Page Maker, Quark X-Press, MS Windows Vista, XP, 2000, 98, 3.1, Vista, SAP/R3, HP Quality Center (HPQC), Remedy, Clarity, Business Objects, SQL Server, IIS, Snagit, ADBS (Balanced Scorecard), Plumbtree Portal, IBM Personalization Server / SSO, Filezilla, XML Explorer, Crystal Reports, Salesforce.com integrated ASP services, Actuate eReport Server, Trados GXT, Filemaker Pro, Brio, Adobe FrameMaker, Broadbase, Agile PLM, Pick Basic, Vertex Tax

Platforms Managed

• Database: SQL Server; MS Access, Oracle
• Languages: Java servlets, Java script, J2EE, Active Server Pages (ASP), C++, PHP, HTML, XML, VB / VBA, ABAP, Lotus Notes action script, PL SQL, Perl, AS400, Cobol (Programmed in Fortran and Pascal during college but never used in business)
• Operating Systems: MS Windows NT, 2000, XP, UNIX, Apache
• Hardware: Apache Servers, WAS, IIS Servers, Domino, Mainframe
• Infrastructure Related: (Monitoring) Wiley Introscope, Splunk, Cacti, (Networking) F5 Load Balancing, Enterprise Network PM, (Base configurations and Provisioning), (Storage), Opsware