Technical Skills

Network

• DHCP,DNS, LDAP
• IIS, TCP/IP, OSI
• Bluetooth, VPN
• LAN, SAN, MPLS
• 802.1, SMTP,WAP

Operating Systems

• Windows 2003 R2 Server
• Windows 95, 98,XP,2003
• Windows ME, Vista
• Novell 3.11 Network
• Windows Server 2000
• Citrix XenApp 5.0 Server
• VMware ESX 3.5
• Exchange Server 2003

Hardware

• Dell, H.P DL-360 & 380
• Compaq / HP Servers
• Presinet WAN Monitor
• Fortigate Firewall
• Barracuda Spam Firewall
• HP C7000, BL Blades

Applications

• Active Directory, LANSurveyor
• Trend Micro Anti Virus, Pestpatrol
• MS Office , OWA, Nextgen,Peoplesoft
• Lotus Notes, Mcafee Anti Virus
• WAN, ISDN, DSL
• Symantec AV 10, Citrix, Great Plains
• Ghost, Photoshop, Spysweeper

Education

Confidential University 
Bachelor of Science in Computer Information Systems

Relevant Courses

• Computer Applications for Business
• Computer Programming
• Public Speaking
• Basic Statistics
• Business Writing
• Business Organizations
• Accounting Principles
• Principles of Economics
• Systems Analysis and Design
• Software Methodology

Experience

Confidential 02/06-Current

Consultant

• LAN Design/Administration for various companies: Jarhead Entertainment, El Monte Expo Center, Florentine Gardens, El Rey de Oros (built on-line internet radio station).
• Created live New Years club to club conference from El Rey de Oros to Florentine Gardens.
• 3 Com, Cisco Switches, VOIP, Video Phones and H.323 technologies used.
• Cat6 wired and 802.11 wireless installations and configurations
• Data Backup / Restore, Virus/Spyware Eradication.

Confidential 01/09-12/09

Planned Parenthood Los Angeles (LAN/WAN Administrator)

• Responsible for Network Infrastructure monitoring, administration and preventive maintenance
• Support users via Active Directory, remote desktop and helpdesk support
• Create and maintain desktop/laptop images, topology diagrams, policies and procedures
• Planning, documenting and testing “emergency clinic lights-on procedures” (Temp. .Air-Card Option).
• Exchange 2003, SQL 2005, Barracuda Spam Firewall, Presinet and Trend Micro Anti Virus Administration.
• Identified, Documented and labeled all network devices and configurations (color coded and standardized communication rooms and clinic device layouts) including biometrics devices and McKesson Scanners
• Supply technical support training for new technicians and helpdesk staff. Develop notes on installing and troubleshooting procedures for new HP thin clients running win. xp embedded.
• Load Balanced power/network flow in communication rooms and capacity planning
• Adding, updating new critical workstation, server updates, and print drivers on servers/desktops
• Working in a team environment to test and document the opening of new facilities
• Responsible for establishing security best practices and performance tuning in a corporate environment
• Maintain windows critical updates, patch updates on all workstation and 53 windows servers ( HP Proliant DL-380, HP C7000, Vmware 3.5, Citrix Xenapp 5.0 , Cisco Call Manager).
• Project Manager for The Network Cisco Refresh Project (upgrading to Catalyst 3550 and 3560 switches from 3com hubs) on 16 remote locations running MPLS and T1’s.
• Provided basic and in depth assistance to all levels (Administrators, IT Staff, Board of Supervisors, HQ and Clinic staff) on how systems work and respond to trouble calls in a timely manner
• Network Switch, WAN Bandwidth monitoring/optimization and security policy implementation.
• Install, test, and maintain Cisco VOIP phones / multimedia devices for Enterprise.

Confidential. 02/08 – 04/08

LAN/WAN Administrator

• Identified, Documented and labeled all network devices and configurations.
• Responsible for the restructuring and reconfiguration of the HQ Server Room
• Build duplicate LAN Test lab (AD Users and exchange/groups Included) for Exchange2007 Migration
• Support users via Active Directory, Remote desktop support, and helpdesk support.
• Provided basic and in depth assistance to all levels of the organization and respond to trouble calls in a timely manner
• Ran windows critical updates, patch updates, virus updates on all Servers.
• Responsible for Infrastructure Monitoring and preventive maintenance using NAGIOS
• Load Balanced Power and Network flow in server room.

Confidential. 01/07 – 12/07

Network / Enterprise Administrator L.A. Department of Public Social Services

• Provided basic and in depth assistance to all levels on how systems work and respond to trouble calls in a timely manner
• Project Manager for The Network Cisco Refresh Project (upgrading to Catalyst 2948, 3500, 3550, 3560, 4503, 4506 from 3com hubs and switches) on 56 remote DPSS locations.
• Building HP DL-360 G5, DL-380 servers with Raid 5 Mirrored and building server racks.
• Support users via Active Directory, Remote desktop support, Altiris Client desktop management and helpdesk support.
• Adding, updating new critical workstation, server updates, and print drivers on servers.
• Ran windows critical updates on workstations remotely.
• Responsible for Network / Infrastructure Monitoring and preventive maintenance using Cisco works, Orion Network Performance Monitor, Ms MOM 2005, and Cisco Unity Systems.
• Sever room, Data Center and remote site administration.
• Application testing and documenting for new and existing projects.
• Created and maintained documents for enhancements and identified bugs including functional specification, bug reporting, system testing, and user reference.
• Responsible for meeting with Directors, Staff Assistants, and Building Managers to coordinate off hours support for special projects.
• Administered Win Server2000, WinServer 2003 R2, Exchange 2003, SQL Server 2003, and Mcafee Anti Virus Corporate.

Confidential 08/97 – 11/05

Network Administrator L.A. Department of Water and Power July 05 – Nov 05

• Responsible for transfer of knowledge to DWP IT staff (power IT group)
• Created and Maintained DWP desktop and laptop Ghost Images.
• Deploying new and upgrading laptops, desktops and printers.
• Building Compaq Proliant servers (DL585 & DL380) with Raid 5 Mirrored and building server racks.
• Support users via Active Directory, Remote desktop support, and helpdesk support.
• Adding, updating new critical workstation, server updates, and print drivers on servers.
• Ran windows critical updates on workstations remotely.
• Removed pop-ups and viruses on workstations via Pestpatrol, Adaware, and registry editing.
• Setting folder permissions, Adding removing modifying DHCP reservations. Configuring e-mail accounts,
• Provided helpdesk support on a daily basis (hardware and software) / Break fix.
• Administered Win Server2000, WinServer 2003 R2, Exchange 2003, SQL Server 2003, and Symantec Anti-Virus.

Network Administrator Confidential Dec 04 – July 2005

• Responsible for transfer of knowledge to DWP IT staff (water IT group)
• Created and maintained DWP desktop and laptop images (Ghost & Drive-image).
• Enterprise Server 2000 and Server 2003 Used.
• Deploying new and upgrading laptops, desktops and printers.
• Support users via Active Directory, Remote desktop support, and helpdesk support.
• Adding, updating new critical workstation, server updates, and print drivers on servers.
• Administered server shared space for department heads.
• Responsible for creating new hardware inventory list.
• Interacted with hardware vendors
• Provided Network / helpdesk support on a daily basis (hardware and software).

Senior Desktop Engineer Confidential Dec 00 - Nov 2004

• Provided End level support for 9000 users on a LAN/ WAN network.
• The LAN/WAN system consisted of Microsoft NT/ Novell Client Network system running the following
• Operating systems supported: Windows XP, 2000, Win 98,Win95, Win ME.
• Supported Software
• Microsoft Office 95-XP, Microsoft Exchange, Oracle 8, Outlook 98, Corel WordPerfect, Schedule +, Norton AntiVirus Corp 8, Partition Magic, Adaware, Spysweeper, Systemworks.
• Daily assignments consisted of troubleshooting, repairing, upgrading, and configuring the following Hewlett Packard LaserJet printers: 5si, 4si, 3si, 4000, 4500, 4050, 8100, 2100, laserjet 2,3,4,5.
• Daily assignments included troubleshooting, upgrading, and configuring of Dell, Gateway, Compaq, other desktop pc\'s, laptops, HP printers, PDAs, scanners, and wireless networks.
• Setting up new workstations manually and via Norton Ghost.

Senior Support Analyst Confidential Jan 01 – July 01

• Week-end Project, Responsible for upgrading, configuring, installing over 1,500 Compaq Deskpro pc’s, monitors, and printers to a LAN/ WAN network
• Daily responsibilities also included configuring PC’s to work with network printers, and removing 1,500 Compaq 386 computers (backing up local data / restoring).

Lead Tech Confidential May 98 – Nov 00 

• Provided End level support for 10,000 users on a LAN/ WAN network.
• Responsibilities included new computer roll out and upgrades,
• desktop support for Lotus Notes and proprietary software
• Installing H.P. Computers, Hubs, and Printers on the network, as well as stand alone ISDN dial-up computers
• Setting up new workstations manually and using Norton Ghost.
• Became the Technical support Trainer and assisted in training new technicians and Helpdesk staff. Developed notes on installing and troubleshooting procedures for new PC’s and existing PC’s.
• By establishing a wonderful quality and quantity of work, was able to contribute in increasing the number of techs on the account from 3 to 12 permanent + 8 temporary contractors.
• Became Lead and assisted in scheduling Compaq A.S.E. training for our technicians.
• Implemented training for new EnPointe Techs— speeding profitability for Enpointe.

System Support Analyst Confidential Nov 97 – May 98

• Configured, Installed & conducted quality assurance on Windows 3 .1 ,Windows 95, & NT workstations, as well as network troubleshooting of IBM Computers and creating Ghost Images for new computers and laptops
• By exceeding the work quality of other technicians I was able to take the account from techs employed by a competitive company and increasing the number of techs on site from 1 to 4 in just six months.

Floating Field Technician Confidential Aug 97 – Nov 97

• Worked on accounts with City of Los Angeles, LAX, ARCO, City of Burbank, Northrop Grumman and various law firms doing hardware/software support & PC roll outs.
• I was responsible for installing new computers, upgrading old computers and repairing various types of laptops and HP printers.

Confidential 06/ 95 – 07/ 97

Network Administrator / Helpdesk Technician

• Assisted in the maintenance/operations of 256 Novell 3.11 and LANTASTIC Network systems in remote locations with hardware and software support, as well as 60 corporate users using DOS, Windows 95, Novell 3.11, Unix and NT 4 .0.
• Responsible for daily server backups. Designed, configured and installed Novell & Lantastic networks in remote locations.
• Traveling across the western United States to setup new servers / networks.

Other Qualifications

• Microsoft Certified Systems Engineer
• Compaq Accredited Systems Engineer
• Compaq Accredited Integration Specialist (Proliant + Linux, NetWare, Windows)
• H.P. Accredited Systems Engineer
• H.P. Accredited Integration Specialist (Proliant + Linux, NetWare, Windows)
• Network+
• Working on Cisco CCNA