SUMMARY:

• Senior IT Specialist and Tivoli monitoring architect has 30 years of experience in software development, system integration, system administration, and project management, including fifteen years’ experience with IBM Tivoli monitoring products.

TECHNICAL SKILLS:

Operating Systems: AIX, Linux, Windows, HP - UX, Solaris, IBM Mainframe

DB Management Systems: DB2, Oracle, MS SQL Server

Programming Languages: UNIX Shell scripting, Java, JavaScript, C, Perl

Network: UNIX, Windows with TCP/IP, UDP

Monitoring Tools: IBM Tivoli Monitoring, Netcool/Omnibus, Impact, ITNM, TBSM, TIP/WebGUI, TCR, ITCAM for WAS/MQ/SOA/DataPower, Tivoli monitoring on PureApp, Tivoli Management Framework, Distributed Monitoring, Tivoli Enterprise Console, etc

Monitored Application: Various OS, various DBs, WAS/Weblogic/JBoss/Tomcat Server, DataPower, SOA, IIS/.NET, MQ, HTTP Server, PureApp system

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

Sr. Netcool Engineer

Responsibilities:

• Design Netcool infrastructure for PSAC and SDE environment.
• Build RedHat Enterprise Linux 6.5 on HP servers
• Install and configure Netcool/Omnibus 7.4 (primary/backup) on collection, aggregation (virtual pair), and display layers, bi-gateway, uni-gateway, migrate object server DB. Setup Netcool/Omnibus email notification.
• Install syslog, syslogd, mttrapd, and email probes in primary/backup mode on Linux system. Create and modify syslog and mttrapd probe rule files to process new events/traps. Update CISCO and NetScout rules files. Create SolarWinds rules files based on MIB files.
• Install and configure ITNM 4.1.1 (primary/backup), gateway, ncpmonitor probe on Linux system. Run discovery to create network topologies and views. Setup SNMP polls to monitor servers and network devices.
• Install and configure Impact 6.1.1 (primary/backup) servers, migrate and modify data model, services, and policies.
• Install and configure TBSM 6.1.1 (primary/backup) servers, migrate and configure templates, services, data sources.
• Install and configure BMC Remedy gateways 1.12 (primary/backup). Develop failover script on backup gateway server.
• Install and configure TCR 3.1, Jazz SM 3.1, WAS 8.5 with Installation Manager 1.8 and load default reports, includes Omnibus and ITNM reports.
• Troubleshooting install and configure issues. Support production issues and fix various Omnibus, Probe rules, Impact policies issues.

Sr. IT Specialist and Tivoli Monitoring Architect

Responsibilities:

• Implement and support enterprise system monitoring solutions that utilize Tivoli products for Walgreens, include ITM, ITCAM, Netcool/Omnibus, Impact, and AgentBuilde. Integrate various Tivoli components into Corp. POS and Pharmacy production system and UAT system to manage system and application security, monitor system availability and collect performance data. Monitored products include various OS, Websphere App Server, MQ, Weblogic, Tomcat, JBoss, IIS, .NET, HTTP, DB2, MS SQL, DataPower, SOA, and MS Exchange on various platforms such as UNIX, LINUX, and WINDOWS. Create AgentBuilder agent for custom monitoring.
• Design, develop, and deploy Tivoli monitoring solution for Walgreens production environment. Designed and developed AgentBuilder agent for Notes email server monitoring, improved DataPower status monitor, created POS environment aggregation report from omnibus for multi HTEMS environment. Designed log agent monitoring solution.
• Develop Netcool events query tool to provide events statistics for various teams. Worked with Netcool support member on various monitoring testing.
• Create various Deshbroad for different user groups including Loyalty, EMR, eRx, and etc. Create custom queries for cross environment data access with TDW.
• Install/Upgrade TEMS and TEPS, various agents. Develop and deploy AgentBuilder agents. Create automation script to support monitoring system health.
• Install ITCAM for SOA and realted SDMS and TCORE database. Configure data collector and DLA. Create situations and dashbroad. Configure RTEMS on PureApp systems to connect to external Hub TEMS. Managing various agents on PureApp servers.
• Resolve various issues/problems in production and UAT environment. Train and help Level 2 team on Tivoli monitoring product support in Walgreens environment.
• Develop script to access object server DB to create report for a multi HTEMS environment.

Sr. IT Specialist

Responsibilities:

• Develop, implement, and customize automated system management solutions that utilize Tivoli products for IBM GS, include ITM, ITCAM, Tivoli Framework, TEC, Omnibus, DM, SD, and various ITM PACs, Tivoli Log file Adapter. Integrate various Tivoli components into production system to manage system and application security; monitoring system availability and performance. Use UNIX scripts and Perl to implement the various Tivoli components integration and automation.
• Support Tivoli monitoring environment for various accounts in IBM GDC. Provided lifecycle production support on eBH USF, Freshlook, and UMI production infrastructure environments. Worked on problem tickets and resolved various problems.
• Support multi IBM accounts in IBM support center and as Disney account focal point in charge and coordinate monitoring issues using Tivoli monitoring tools, and various other tools. Includes ITM 5/6, TEC or Netcool, Remedy or ManageNow, Openview.
• Served as a key developer on the TTC (Tivoli Tool Convergence) project in which designed and verified production Tivoli logical architect. Successfully upgraded eBH production environment from DM to ITM (including Tivoli component test and script update). Worked with global deployment teams, as a consultant, in designing and implementing Tivoli enterprise system management solutions in TTC project.
• Led development team in Tivoli Verification for OS upgrade projects to successfully deliver the monitoring solutions after OS upgrade.
• Developed HACMP monitoring solution for IBM eBH and UMI production infrastructure. Verified Veritas and MS cluster monitoring tool developed by IBM. Installed, configured, and tested the solutions on above platforms.
• Worked on Tivoli monitoring component in UMI. Involved in follow-up UMI enhancement projects and production supports.
• Supported TRM and PCPMM monitoring tools. Processed minor change and error modification on the codes that are developed by Java and C++ respectively.
• Provided IBM Tivoli product related trainings to IBM internal groups.
• Maintain and manage the department development lab as a System Administrator. Install, configure, patch and upgrade various operation systems (AIX, Solaris, Linux, and Windows). Also set up and test network security configuration required by projects, apply security vulnerabilities, and coordinate lab assets management between different development labs, monitoring OS performance, troubleshooting and problem resolving.
• Maintain Hyperion production system infrastructure with monitoring infrastructure running status, resolving HPS (Hyperion Performance Suite) and WAS problem to ensure system running properly. Support production environment of Hyperion system with job rerun, report configuration change and test, user access management, and handle production problem ticket.