Manager, IT Governance Resume

EXPERIENCE PROFILE

Detail oriented, articulate and extremely organized Program Manager with a proven track record of successfully delivering ITIL Implementations, Identity Management and Infrastructure solutions.

PROFESSIONAL EXPERIENCE

Confidential

Manager, IT Governance

Responsibilities:

Built a new IT Governance Team responsible for IT Audit, Service Management, KPI’s & DR / BCP planning, coordination and testing.
Responsible for managing a comprehensive series of risk assessments including Business Impact Analysis (BIA) and Critical Self Assessment (CSA) across all divisions (Fixed Income, Equities & Futures).
Implemented a role based (RBAC) Identity and Access Management (IAM) solution responsible for automating employee onboarding, off - boarding and general system access approval/provisioning.
Implemented Service-Now, included developing new processes, KPI creation / monitoring and implementation of a new CMDB.
Primary liaison to both internal and external auditors. Responsible for presenting audit findings and assessments, tracking deficiency remediation and presenting status reports to senior management.

Confidential

Business Analyst / Process Engineer, IT Governance

Responsibilities:

Roll out new ITIL processes (Incident, Problem, Change) in a fully outsourced support. organization. Included gathering requirements, running “to-be” workshops and end-user (500+) training.
Created a tiered support model for outsourced activities complete with SLA’s and financial incentives designed to maximize clients ROI.
Designed KPI monitoring & reporting framework to measure service providers quality, adherence to company processes & value-ad.

Confidential

Project Manager/Business Analyst, Equities Global Platform Deployments

Responsibilities:

Implemented HPSC 9.0 & standardized ITIL policies and process, included training 700+ support staff.
Responsible for the coordination, business analysis & deployment of 2 front-to-back cash equity trading environments that facilitated QA (UAT & SIT) global application testing.
Spearheaded build-out of a low touch / low latency “High Frequency Trading” environment that handled over 50+ million orders per day within our internal dark crossing pool.
Responsible for building & deploying a global follow-the-sun support team responsible for all aspects of T+1 trade processing (OATS, ACT Tape & Trade Clearing).

Confidential

Project Manager, Security Engineering

Responsibilities:

Lead project manager responsible for managing the Windows Vista desktop deployment. This included requirements gathering, GAP analysis, creating test plans etc.
Managed & delivered the administrative rights removal project and host based application whitelisting (Bit9).

Confidential

IT Operations Manager - Equities Division

Responsibilities:

Built a global Equities monitoring support team with 12+ resources spread across the UK, Hong Kong & Japan to handle all operational aspects of Equities electronic trading infrastructure.
Senior IT frontline operations / incident manager for the Confidential Trade Plant.
Implemented a capacity-planning framework for Equities trading applications. This included optimal hardware selection based on application profiles (latency thresholds, FIX messages per second etc.).

Lead IT Security Analyst

Responsibilities:

Senior firewall administrator responsible for daily monitoring, maintenance & support of global firewall plants, which included over 100 pix firewalls, 44 local directors, & 125 UNIX based proxy firewalls running Gauntlet, SOCKS, IP Filter, BIND / DNS, & GateD.
Engineer & design a firewall monitoring solution utilizing Nethealth, Spectrum, Netcool & SysEdge.
Responsible for establishing a Security Operations Center which functioned as the focal point for all security related matters (incident identification, triage, command & control etc.).

Confidential

Network/Security Engineer, NY

Responsibilities:

Deployed Check Point Firewall-1 & VPN-1 utilizing multiple DMZ’s, NAT & high availability setup, insuring synchronous VRRP failover of Nokia IP 650 routers & 99.99% network uptime.
Setup global VPN IPSec networks utilizing site-to-site tunnels to Cisco routers, Pix Firewalls & Check Point firewalls, ensuring data integrity for all financial related transactions.
Design, engineer & establish a secure global remote access solution, providing internal employees as well as remote vendors VPN access into Confidential network, using RSA ACE servers.

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