PCP Supervisor/Intake Specialist Resume Denver, CO - Hire IT People

SUMMARY:

Fluent in English, Russian, conversational in Spanish and German
Excellent communication and interpersonal skills, including the ability to work closely with a team during high - stress situations
Exceptional customer service skills
Confidence and knowledge to manage projects independently
Exceptional multi-tasking and project management
Strong time management and project management skills and attention to detail
Ability to take initiative and responsibility
Results orientated, focused, strategic thinker
Ability to work effectively in both independent and team situations
Strong organizational, research and problem-solving skills
Proficient in MS Office and in-depth Internet research, SPSS

TECHNICAL SKILLS:

Databases: MS SQL, MS Access, MySQL Applications MS Office, MySQL Workbench, VMWare

Programming Languages: Java, SQL, HTML, XML

Test Automation Tools: HP QTP/UFT, Selenium WebDriver, WebLOAD

Test Management Tools: HP QualityCenter, TestLink, Elementool Outstanding writing, editing, and verbal communication skills

EXPERIENCE:

PCP Supervisor/Intake Specialist

Confidential, Denver, CO

Helped managing marketing and promotion campaigns and developing communication plans;
Demonstrated ability to work in a fast-paced environment under tight deadlines, manage multiple projects and work assignments simultaneously, and adapt quickly to shifting priorities;
Demonstrated ability to advise management and staff on communication issues;
Served as agency's HR contact in all capacities -- hiring, training, retaining employees
Managed process of recruiting, screening, training and hiring quality caregivers for 100 clients
Ensured appropriate caregiver staff to cover existing and new cases as they come in ;
Adhered to agency policies and procedures
Supervisory visits in client homes
Assisted with client satisfaction surveys
Provided emergency care as needed in the field
Assisted with caregiver training and evaluations
Handled incoming/outgoing mail
Prepare new hire packets, new client home care record books, and client intake packets
Assist with office operations as needed
Served as office contact in absence of other staff
Assist Staffing Coordinator in appropriate staffing of cases when needed
Improved employees performance by 15%

Assistant Professor

Confidential, Philadelphia, PA

Organized cultural activities and events for college students to improve listening, reading, writing skills
Implemented creative communications processes and initiatives
Developed curriculum, test multi-level ESL classes and administered TOEFL
Assisted coordinator in PowerPoint presentations for workshops and conferences
Managed the day-to-day activities associated with all branding and marketing efforts, including: project management, creative development and cross-cultural project implementation

Director Assistant/ Program Coordinator

Confidential

Designed and developed content for the existing website of the Board of Foreign Languages
Developed curriculum and to taught multi-level EFL classes for 150-200 students each semester
Consulted graduate students in terms of Marketing and Management in foreign countries
Coordinated Character Development Program
Administered exams of London Chamber of Commerce and Industry for translators of English and German languages