SUMMARY:

• 10 years Project Management experience
• 5 years Business Systems Analysis experience
• 5 years Software and Web technologies including Mobile implementations
• Extensive Vendor Management and Relationship Development with excellent Client Management skills
• Creative eye and excellent Visual Design skills
• Exceptional with communicating technology - business requirements managing gaps
• Experience with Reporting requirements development and Analytics
• Ability to navigate internal and external organizational political obstacles
• Ability to interface effectively with all levels of management and adaptable to any situation

TECHNICAL SKILLS:

PM Methodologies: SDLC, PMBOK, WATERFALL, AGILE, SCRUM

Department Collaborations: Technology, Operations, Product Development, Business Units/Sales/Marketing, Accounting, Project Management Office, Account Team, HR, Training and Quality Management.

Project and Vendor Management Tools: Project Charter, Scope, Cost/Budget, Statement of Work, Request for Proposal, Work Breakdown Schedule, Resources/Staffing, Change/Configuration/Integration, Procurement, Risk/Issues/Forecasting, Implementations, Communications, Quality Assurance/Control.

Software: Hybris (SAP web platform), Mobile Platforms, Tier3 retail systems (POS), Salesforce, HTML, Lotus Notes, MS Office Suite (Word, Outlook, Excel, PowerPoint), MS Project/Server, MS SharePoint, MS SQL Server Reporting Tools, Visio, Bugzilla bug reporting tool, VersionOne agile project management tool, Adobe Creative Suite, Mercury QA management system, Cyberlife life insurance system, SnapLogic - API/Web Services integration, Active Directory/Access Management, Empower Loan Origination software, Daptiv and Jira PM Management tools. Infrastructure, Environment, Database, Servers.

PROFESSIONAL EXPERIENCE:

Confidential, Long Beach, CA

Senior Project Manager

Responsibilities:

• Manage multiple technical projects including Web design changes, portal development projects, and conversion to Hybris (SAP) web platform from Broadvision.
• Work with Marketing group to manage and track all marketing updates, promotions, and product updates.
• Document project risks and utilize Epson’s strict change control process
• Manage overall budget and PMO governance for each project.
• Manage technical teams of developers for planning, development, testing and rollout.
• Create detailed project schedules and project timeline’s, manage business stakeholders’ facilitating meetings and communication of project status.

Web Business Analyst

Responsibilities:

• Define project requirements, business case, scope, and risks and develop a project statement of work for new product launches and/or web changes.
• Manage and track project risks and utilized change management/ change control process and manage overall budget and PMO governance.
• Manage technical resources for functional specs and partner with technical group for planning, development, testing and rollout.
• Manage business stakeholders’ facilitating meetings and communication of project status meeting expectations and delivery.

Digital Program Manager - Mobile Applications

Responsibilities:

• Managed the team of software developers, data migration resources, web services vendor and service provider vendors that provide financial services to Northgate in their stores.
• Worked with Business Analyst to write business requirements and design specs, facilitated meetings with executives to review and approve ‘as is’ and ‘to be’ requirements and completed test plan and test strategy. Performed User Acceptance testing with business teams and Pilot training.
• Managed cross-functional teams including business sponsors, implementation vendors and service providers through the entire project, managing the overall program schedule, budget, communication planning and daily consistent client relationship management.
• Carried out the management of development, build releases and managed overall risk and communication to all team members and sponsors.
• Created an overall pilot strategy and production deployment plan with business users seeing project to completion.

Sr. Digital Project Manager

Responsibilities:

• Developed user requirements working with marketing executives to create wireframes and use cases.
• Managed external vendor including schedules, project plans and budget.
• Managed and tracked project risks and assessed and prioritized issues by mitigating solutions and/or resources to minimize, monitor and control impact to project scope expectations.
• Managed all aspects of testing including user acceptance testing.
• Worked with internal IT teams for Apple approval of application.
• Created and managed all project team deliverables.Life Insurance System Web Upgrade Project (Cyberlife):
• Managed new front-end web application for a multi-million dollar multi-phased system application conversion program from old graphical user interface front end to web browser based front end.
• Heavy vendor and offshore management; coordinating overall program schedule with Cyberlife application development manager and offshore manager as well as internal technical team.
• Highly visible project and tight deadlines due to MS-XP not being supported. Developed extensive overall project timeline and schedule using Visio workflow diagram to review with high level executives and report progress.
• Managed and evaluated cross-functional performance of 10+ project team members which included business analysts, SQL developers and DBAs, integration architects, testing analysts, and implementation specialist in consignment with an external vendor project design and development team.
• Managed and tracked project risks and utilized change management/ change control process and managed overall budget and PMO governance reporting of budget.

Sr. Web Project Manager

Kelley Blue Book site integration project; managed the system integration of kbb.com classified site with Autotrader.com:

• Created business requirements (stories), test scripts, reviewed test results, and developed implementation plans.
• Identified, assessed, and mitigated potential risks and negative impact.
• Coordinated the efforts of multiple teams, conducted weekly project status meetings, and provided status reports to senior managers.
• Performed code reviews and daily stand up meetings to review progress on scheduled weekly QA code drops as well as bi weekly prototype demonstrations for the customers.
• Worked with analytics team to establish web tags and used reporting tools (Omniture) to generate reports for the executive marketing team.

Sr. Web Project Manager and Business Analyst

Responsibilities:

• Managed the creation of MyVerizon.com prepay customer facing website which included the development of the customer interface including registration, login, adding minutes to prepay account, purchasing new equipment and activation a new device. Included also in the design was the ability to change plans and assess actual minutes used.
• Created business requirements documentation including detailed mock-ups, facilitated reviews of business requirements and high-level design documents as provided by software development engineering with all technical and business teams.
• Involved in heavy marketing executive client management, in chaotic fast paced highly charged environment working as Business Analyst and Project Manager on several projects at a time.
• Facilitated project planning meetings for defining project scope with client/marketing business team, software development and testing team, compliance and business executives for the enterprise deployment team.
• Provided scheduling guidance to functional team leaders for identifying; resource requirements, deliverable dependencies, etc. in preparation for development of project schedule.
• Facilitated reviews of test plans as provided by systems test and software quality assurance to ensure testing would be accomplished in support of the project scope and defined features.
• Provided high quality MS Project schedules in support of overall project plan.
• Managed the overall budget for project as well as change control.

Business Analyst

Responsibilities:

• Collaborated through all phases of a major overhaul of Mymazda.com (owner's portal).
• Worked with visual design vendor on developing personas, conducting interviews and card sorting with marketing executives and technical design and visual design firm.
• Developed mock-ups and conceptual designs for site revamp aimed at increasing web traffic, leads, sales and search engine optimization with marketing executives.
• Managed all outside vendors (advertising agencies, data management and technical development) and Mazda marketing executives and worked on continuous vendor management development, key to this project.
• Created project budget and drove approvals with executive stakeholders.
• Created and managed all project deliverables including overall program schedule with the vendor development team and advertising team as well as internal resources.
• Analyzed data and created reports for executive marketing team using SQL Server and Omniture tools.