Department Manager with Keys Resume Westminster, MD - Hire IT People

SUMMARY

Anticipates and effectively resolves problems
Leads by example, customer service standards which create positive shopping experiences for customers and pleasant work environment for associates
Enthusiastic, detail oriented, company - loyal individual
Strong work ethic and sense of urgency
Thrives in fluid, rapidly changing and fast paced cultures
Handles multiple tasks simultaneously

PROFESSIONAL WORK EXPERIENCE

Confidential, Westminster, MD

Department Manager with Keys

Ensures customers are viewed as priority, averaging a 92 score for the 2016 Mystery Shopper year.
Leads staff as Manager on Duty facilitating service and daily operations including reconciling store funds and preparing deposits.
Achieves rapid processing and put- away of merchandise deliveries.
Initiated 502 customer special orders in 2016, resulting in $43,674 and 14.5% penetration of total yearly sales compared to company-wide average of 5.33%.

Confidential, Timonium, MD

Hardlines Area Supervisor

Strengthened operation of 12 selling departments, overseeing product displays and merchandising.
Conducted orientation training for 53 department personnel.
Directed customer service desk operations and assumed Manager on Duty position.

Confidential, Westminster, MD

Store Manager

Best of 15 Store Managers who controlled costs, increasing net profit.
Analyzed sales reports to maximize sales per square foot of floor space.
Doubled gross revenue through aggressive seasonal merchandising and customer service.
Recruited, hired and trained 21 associates per year in various facets of retail operation.
Ensured sales events were planned and executed to promote increased sales dollars.
Began as Assistant Manager, promoted to Manager position based on merit.