SUMMARY:

• Proven experience in Project Management, System Development and Technical Analysis.
• Proficient in all aspects of the Project Management Life Cycle.
• Competent in building, managing, and evaluating effective and productive teams.
• Ability to plan and drive multiple IT projects/teams simultaneously from inception to completion.
• Passionate about detail, quality and customer satisfaction.
• History of improving efficiency, productivity, and profitability through automation and process improvement.
• Called upon to implement projects that are high visibility and under high pressure.
• Recognized with multiple Service Awards for work on high visibility projects.
• Flexible, Positive, and Professional.

TECHNICAL SKILLS:

• Changepoint
• Sharepoint
• JIRA
• JAVA
• PHP
• .Net
• HTML
• Cobol Mainframe
• MS Office Suite
• MS Project
• Agile Scrum
• Iterative and Waterfall PM Methodologies.

PROFESSIONAL EXPERIENCE:

Confidential, Lansing, MI

Senior Project Manager

Responsibilities:

• Assigned to 12 - million-dollar vendor developed software Licensing project that was 2 years past due where I was preceded by 3 project managers. Reviewed requirements and reformatted the project plan to manage scope and resources. Negotiated to build a team and trained them on the new software. We managed to develop and implement the first phase within 9 months using a combination of waterfall methodology and agile scrum. The second phase was developed and implemented in another 4 months using agile scrum. The final phase was developed and implemented in another 5 months using agile scrum.
• Managed a 12-month project to ensure all software and hardware related to the PCI (Payment Card Industry) met or exceeded the current PCI standards. This is now an annual project and runs throughout the year so standards and training were developed for future years.
• Server replacement, multiple projects - coordination of hardware and software purchases and providing the proper test planning and implementation strategies.
• Enterprise Data Encryption - worked with 5 agencies and 5 teams to encrypt all files containing sensitive data. This was a 16-month project involving up to 40 resources from 5 different agencies. Testing and implementation was critical as it affected most projects on the books.
• Changepoint Enterprise Pilot and Rollout - responsible for the testing and implementation of the new enterprise project management software. The state has 8 agencies and every agency had their own method of tracking and managing their project. This 15-million-dollar project lasted 3 years. I worked with each agency to determine a method to migrate their current system into the new Changepoint system.
• Registration and Implementation of the Michigan Business Tax system - 3 year 27-million-dollar project involving 2 contracting companies and 5 project managers. I was the project manager for the State, HP had 3 project managers, and Confidential had 1 project manager. The project was being re-written in SAP and .Net.
• Accountable for preparation of procurement and RFP documents.
• Track all project costs, manage milestones, and vendor payments using Changepoint and MS Project.
• Identify and mitigate all projects issues and risks and provide timely reporting to those defined in the Communication Plan.
• Responsible for the relationship and communications with key stakeholders and all levels of management including vendors and contractors.
• Manage scope, resources, timelines, and budgets using Changepoint and MS Project and follow the state methodology SUITE.
• Helped develop the standards for the state methodology which they call SUITE (State Unified Information Technology Environment ) which is based on PMBOK.
• Manage projects that involved teams or team members that were remote and of various nationalities .

Owner/Project Manager/Sales

Responsibilities:

• Developed and maintained an interactive web based day care system for a local chain. Incorporated room cameras, activity and meal menus for parents to stay involved with the day to day activities.
• Built and maintained a web based transportation system for a trucking company so their clients could book/change/inquire their own orders. Orders were added to a planogram for efficient shipping methods.
• Built an on-line members only auction system for a hardware distributor. The major criteria was to keep the system updated so that is matched eBay as closely as possible.

Project Manager

Responsibilities:

• Accountable for gathering customer requirements and developing test plans for UAT.
• Track all project costs, manage milestones, and provide management reporting using MS Project.
• Identify and mitigate all projects issues and risks.
• Responsible for the relationship and communications with key stakeholders and all levels of management.
• Manage resources and follow the Meijer Methodology Life Cycle which was developed from PMBOK. I was part of the team to help develop the methodology and train/mentor others on how to use it.

Service Desk Manager

Responsibilities:

• Increased first call resolution from 20% to 70%.
• Built a .Net web application that assisted the Level 1 support analysts.
• Lowered the number of calls to the call center by 38 % because of customer training.
• Promoted training of Level 1 analysts so they could progress to Level 2.
• Relieved corporate support from many duties and eventually reduced their staff.

Business/Programmer Analyst

Responsibilities:

• Defined and documented requirements
• Designed the system
• Obtained and managed the developers
• Built, tested, and implemented the products.
• Updated documentation.