PROFESSIONAL SUMMARY:

• 14+ years of experience in Business Analysis/ Project /Product/ Program Management in both Agile, waterfall and SAFe methodologies.
• Demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams.
• Drive cross - functional strategy and execution of a product offering(s), from requirements to delivery and ensure the offering(s) delivers on time with high quality, in accordance with stated business and technical objectives.
• Understand emerging industry and technology trends, and leverage this knowledge to guide solutions to improve and transform processes.
• Envision the future state and drive the long term solution approach that addresses business needs and aligns with our company technology strategy.
• Conduct user research to gain a deep understanding of employee/customer needs and lead hypothesis driven experimentation to deliver great end-to-end customer experiences.
• Effective time management and prioritization skills.
• Experienced in defining processes to align with business changes, including managing multiple projects, clients and vendors simultaneously.
• Expertise in creating user stories, use cases, data analysis including reviewing Test Scripts and Test Data.
• Experienced in On-time, Rally, Test Director, Quality Center, WinRunner, Load Runner, Clear Quest and Rational Req Pro.
• Expertise in Feature Testing, UAT, Integration Testing.
• Extensively used dynamic scripting language and SQL queries to validate data.
• Experience working with GUI, backend, web, Mobile and client/server applications.
• Strong aptitude at learning and integrating new concepts and technologies.
• Strong working experience in Mobile, Windows and UNIX environments.

TECHNICAL EXPERIENCE:

Tools: Win runner 7.x, Load runner7.x/8.x/Performance Center with Sitescope, TestDirector/Quality center, Clear Quest, Rational Req Pro, Rally, OnTime, Agilo, Appcelerator, TFS, SiteCore, Insite, TFS, Postman, SVN, Citrix, Revision Tools, Reporting tools (MicroStategy7i, Crystal reports), Rational Rose, Visual Studio 6.0, Visual Studio, .NET, TOAD, CRT, PVCS, SQL Loader, Informatica, WS FTP and documentum

Operating Systems: WINDOWS, Solaris, Linux and AIX

Languages: Python, Bash, Visual Basic, SQL and PL/SQL

Internet: Angular, Typescript, Java Scripts, ASP, HTML, DHTML and XML.

Databases: Oracle 7.x/8.0, Sybase, MS-Access, Mysql

Application Packages: MS-Office, Outlook, MS-word, MS-Excel

Web browsers: IE, Netscape, Firefox, Safari, Chrome

Mobile: iOS, Android

PROFESSIONAL EXPERIENCE:

Confidential

Sr Product/Program Manager

Responsibilities-

• Managing product life cycle from strategic product planning with stakeholders to tactical activities.
• Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
• Developing a feature deployment plan by working with various departments (supply chain/ Finance/sales).
• Drives program scope definition, product planning and program management in alignment with companies strategy.
• Deep experience and understanding of technology, cross-functional team management, change management, and organizational dynamics.
• Drive shared vision across on prioritization, business case assessment, requirements/user stories, and standard processes through agile methodology working with engineering and business teams.
• Drive the evaluation and selection of technology solutions as part of ongoing strategy.
• Lead innovation in products and think creatively about how to deliver the experience.
• Achieves operational objectives by contributing recommendations to strategic plans and reviews.
• Prepares/ Distributes and monitor action plans.
• Be knowledgeable in implementing production, productivity, quality, and customer-service standards.
• Meets financial objectives by forecasting requirements and initiating corrective actions to be a global compliance company.
• Always prioritize customer experiences, particularly for online and mobile offerings across channels (phone, chat, email, mobile)

Environment: MySQL, .Net, Windows, ios, Andriod, Rally, Sitecore, Insite, Excel, Visio, TFS, Postman

Confidential, TX

Sr Product Manager

Responsibilities:

• Wrote functional requirements using use case templates and later moved to story cards.
• Worked with management to get high level estimates.
• Worked with technical group to get detailed estimates.
• Conducted Sprint Planning sessions.
• Lead all agile ceremonies.
• Worked closely with development/ integration and QA teams to understand the requirements and prioritize the issues.
• Performed risk and Gap analysis, as needed, along with proposed mitigation strategies.
• Recommended the highest risk elements of the product and project by Prioritizing.
• Defined and developed QA process and build process.
• Documented all test results in logs and reports.
• Ensure all inadequacies in product, process and/or standards are brought to business management attention providing input and making recommendations where product usability and problem areas can be improved.
• Identified, analyzed and documented all programming errors and operational characteristics that are inconsistent with stated requirements.
• Evaluated different open source tools and recommended oracle Test manager tool and other oracle utilities.
• Verified and validated resolutions to problems.
• Provided focus to specific product areas and assume responsibility for assuring all documentation is in accordant with product functionality and business processes.
• Set up the milestones in the testing process.
• Wrote SQL queries to verify data in the database.
• Worked closely with DBA in analyzing and building the test data for data migration.
• Worked closely with dev team in resolving the defects.
• Involved in making decisions to build new environment in cloud.
• Troubleshooting, tracking and escalating issues related to the validation process.
• Presented set up documentation for marketing team for the press release.
• Conducted demonstrations to the stake holders on behalf of the team.
• Acted as Scrum master to resolve any issues.
• Build a Lessons learned / summary document at the end of the project.
• Documented qa process and suggested an approach that suits the company.

Environment: MySQL, UNIX, Linux, Excel, Windows and Microsoft Project, PHP, codeIgniter, UntiTest, JMeter, selenium, Python, Agilo, svn, hudson, Ajax, On-time, Android and ios.

Confidential, Dallas, TX

Sr Business Analyst

Responsibilities:

• Lead planning, design and analysis of test cases from requirements and correctly identifies features to be tested for each iteration.
• Reviewed and approved use cases, test plans and test cases.
• Reviewed Release Notes and User Manuals (as needed) and the team reported issues.
• Build product requirement documentation, participate in design sessions and provide stakeholders with status/risk analysis for each product iteration.
• Created test cases and test lab to execute test cases in functional, regression and User acceptance testing.
• Build the environments with the new available release CD.
• Configure servers to meet business requirements.
• Experience reading log files to troubleshoot application issues as needed.
• Validates test case results, communicates defects and recommends fixes to achieve expected results
• Build test bed using automated shell scripts on Unix environment.
• Installation of Confidential software on the requisite hardware and/or requisite mail client software.
• Configuration of mail clients such as MS Outlook, Outlook express, webmail clients.
• Use of administrative tools used to control the mail flow environment and policy aspects of the particular Confidential products.
• Use of various debug facilities such as those used to send and capture MIME files.
• Used performance center to load test application, created parameterized scripts
• Used vuser generator to debug performance center scripts.
• Created final load test reports using analysis tool with sitescope integrated monitors.
• Build test scripts in QTP.
• Parameterized QTP scripts to run according to the new business requirements.
• Wrote SQL queries to validate data.
• Able to perform risk and gap analysis relating to defect fixes, CR’s, and other related program changes at the project level.
• The Ability to multi-task several testing efforts at the same time
• Involved in production implementation and support.
• Participated daily status calls with clients to go over status, time lines and bug tracking.
• Ensure test case effectiveness.
• The Ability to multi-task several testing efforts at the same time
• Completed and submitted summary analysis upon testing completion.
• Thoroughly understands all aspects of the product end-to-end from both customer and internal viewpoints.
• Designed and interpreted process maps, root cause analysis, and other process improvement activities.
• Worked in an Agile environment.
• Worked closely with members of the software Development team.

Environment: Winrunner, Quality center 8.1, performance center, Oracle, SQL, UNIX, Linux, Excel, Beyond Compare, Windows and Microsoft Project, Clarify, Java, LotusNotes.

Confidential, MO

Project Lead

Responsibilities:

• Managed/supervised a large offshore team to provide outstanding results in a short test cycle.
• Develop and maintain work plan, monitor plan resource loading and ensure team status reporting is maintained and updated.
• Facilitate project status meetings in conjunction with IT & Business project managers.
• Managing project deliverables, tracking project hours, project budget and developing Sr. Executive level reports.
• Able to perform risk and gap analysis relating to defect fixes, CR’s, and other related program changes at the project level.
• Make recommendations regarding scope.
• Organized daily status calls with offshore and onsite to go over status, time lines and bug tracking.
• Introduced tracking of best standards to track test cases to requirement documentation and ensures complete coverage.
• Created release plans for the project, and correctly identifies features to be tested and related assumptions and or risks.
• Ensured process compliance and ensuring all milestones are met, barring major redevelopment work, and reports status to management.
• Completed and submitted summary analysis upon testing completion.
• Provided teams with metrics related to product quality, schedule and risk.
• Evaluated & documented current processes to drive quantifiable improvements.
• Involved in the release decision makings.
• Supported production implementation and outages on rotation basis.
• Developed test cases throughout testing phase. Thoroughly understands all aspects of the product end-to-end from both customer and internal viewpoints.
• Used performance center to find out performance bottle necks.
• Experience with LoadRunner protocols with Web HTTP/HTTPS.
• Experienced with the LoadRunner monitors and Analysis tool.
• Responsible for ensuring all deliverables are high quality.
• Validated XML data.
• Designed and interpreted process maps, root cause analysis, and other process improvement activities.
• Capable of assisting with cross-component dependency analysis.
• Partner with the Service Center, Tier II Support, etc. Partner with Retail Tax, Digital, and other upstream / downstream stakeholders.
• Software testing fundamentals including the concepts of both positive and negative testing.

Environment: Mercury Tools, Performance center 8.1, Oracle, Beyond Compare, Unix, SQL, Windows and Microsoft Project, Clarify, Delphi, .Net.

Confidential, MO

Business Analyst/ Automation dev

Responsibilities:

• Developed and maintained project status reporting and team communications. Provided cross-team training and coordination.
• Created and maintained project schedule. Tracked resource hours, and maintained reports for PM.
• Work with the development Team, gathered requirements and also use High level use cases to complete the requirements
• Review of requirements, test case development, implementation of automated testing scripts, test case execution, and reporting of test results.
• Troubleshooting, tracking and escalating issues related to the validation process.
• Partnering with other teams to complete system validation.
• Maintained and created vuser Web/HTTP protocol scripts for Loadrunner.
• Utilizing testing tools to manage the testing process.
• Participating in the team’s design and development process.
• Communicating ongoing testing status to Upper management.
• Ensuring test case effectiveness.
• Modified Winrunner scripts for Regression testing.
• Used Confidential Millineium Auto tester tool for running various Confidential applications.
• Handle the moves and release of Software to Production and Document the necessary.
• Tracking, escalation, and documentation of issues in appropriate time.
• Wrote SQL queries to extract data.
• Trained India Team with tools and applications.
• Worked closely with release management in getting a package released.
• Takes responsibility for certification process during validation cycles.
• Root cause analysis of client-reported defects and coaching of team members.
• Involved in ISO auditing.

Environment: Citrix, Req Pro, Clear Quest, Mercury Tools, Oracle, Beyond Compare, CCL, RevisionTools, HP UNIX, AIX, Windows and Microsoft Project.

Confidential, SD

Data Warehouse developer

Responsibilities:

• Testing done on database staging tables after the transformation is complete
• Used Informatica Workflow Manager (Informatica 6.2) to execute and Monitor
• Sessions, Batches/Worklets and Workflows.
• Used Informatica Workflow Manager for running the sessions.
• Involved in testing Complex Mappings and various Transformations (Filter, Router, Joiner, Lookup, Update Strategy, Expression and Aggregator) on the extracted data according to the Business Rules and Technical Requirements.
• Involved in testing invalid Mappings, testing of Stored Procedures and Functions, Testing of Informatica Sessions, Batches and the Target Data.
• Tested the Extracted Data items from different sources like Oracle and flat files and loaded them into Oracle financials target.
• Involved in testing of programs, Informatica mappings and update processes.
• Improved the performance of the mappings by moving the filter transformations early into the transformation pipeline, performing the filtering at Source Qualifier for relational databases
• Wrote Test cases based on transformation rules.
• Used informatica extensively for verification.
• Executed the PL/SQL to extract data from Source systems to Warehouse and from warehouse to the marts and validated the results
• ClearQuest is used for defect tracking.

Environment: Informatica PowerCenter 6.2, ClearQuest, Oracle 9i, Toad, HP UNIX, Windows XP, Erwin 4.0