Office Manager Resume

OBJECTIVE

Seeking a challenging position in the administrative field that will utilize my skills and assist me in gaining valuable experience.

PROFESSIONAL EXPERIENCE

September 2006 to January 2011
Confidential, City Council, Hartford, CT

Executive Assistant

Provided High level administrative support to elected City of Hartford official.

Maintained appointment calendar, screened calls and coordinated travel arrangements.
Prepared speeches, press releases, letter of recommendations, support, citations, proclamations and resolutions for community leaders, organizations and businesses.
Researched and compiled information and prepared reports in preparation of the yearly budget process.
Planned monthly Housing Committee meeting and prepared report for submission to full Council.
Hosted dignitaries from visiting countries and planned luncheons and receptions for annual city-wide fundraising events.
Represented Council Member at meetings, including boards and commissions and met with individuals and groups to discuss issues raised by city residents.
Supervised a variety of educational and job training programs and provided case management to constituents in housing transition; assessed needs and identified available community resources.
Created and distributed monthly community newsletter.

September 2001 to March 2006
Confidential, East Hartford, CT

Senior Care Coordinator

Managed a caseload in a managed care environment

Reviewed intake referrals, determined most probable home care diagnosis and identified the appropriate utilization of services.
Determined if payer authorizations or utilization guidelines for diagnosis were present, compared contract authorizations/utilization guidelines to clinical diagnosis and authorized nursing and physical therapy visits, in addition to DME and infusion services.
Handles problem resolutions and researched and engaged other departments to assist in problem solving.

Provided back-up to Nursing Staffing and Intake Departments:

Contacted providers to gather policy benefits/limitations and ensured services provided will be reimbursable.
Entered referral information into system, including clinical information and orders for services.
Identified potential payer sources, verified benefits, and negotiated rates and obtained initial authorization.
Reviewed information concerning patient care and matched those needs to available care options.

July 1996 to September 2001
Confidential, West Hartford, CT

Office Manager

Responsible for the general office management support for small office of 7-9 individuals.

Responsible for the initial recruitment process of new hires and provided training to all sales and customer service staff.
Maintained sufficient inventory of office supplies and verified accuracy of all deliveries.
Tracked and inputted employee time, attendance and payroll.
Oversaw accounting functions; including petty cash, billing and invoicing.
Prepared reports and/or simple financial analysis and created monthly reports.
Implemented and updated internal security systems; coordinated usage of parking facilities and administration of parking passes.
Coordinated set-up for special events and catered functions.

COMPUTER PROFICIENCIES

Microsoft Office 2010: Word, Excel, PowerPoint, OneNote, Outlook, Publisher
Munis, QuickBooks, Internet Explorer

EDUCATION
Confidential, Degree in progress