SUMMARY:

• Over nine (9) years’ experience managing complex IT Telecommunication, Infrastructure, Banking, Retail, Finance projects.
• Oversee project management office, ensuring effective communication throughout the organization.
• Projects budget range from $10K to $30M and up to 30 team members.
• Implement project controls: adhering to strict deadlines; within budget utilizing cross - functional teams exceeding client expectations.
• Extensive experience managing projects across multiple disciplines such as: Transport (WAN), Data (LAN), Voice (VOIP), firewall F5, Wireless, Optical Fiber/ Cat5, and new building construction.
• Implement formal project management processes based on PMI best practices.
• Manage an effective program, project, and portfolio performance metrics.
• Develop project/portfolio performance dashboards.
• Partner with Business Owners / Project Managers to manage resource allocation across the portfolio and identify availability issues, and propose solutions.

TECHNICAL SKILLS:

• MS Office Suite
• BMC Remedy
• Change Management
• SharePoint, Visio
• Cisco Platform
• Requirements Analysis
• WAN, LAN, WiFi, Firewall, IPT
• Avaya Platform
• System Migrations/Integrations
• Implementing PMI Methodology
• IT Operations Management
• Project scheduler
• Risk / Issue Management
• Project control
• Enterprise wide Implementations
• Project Charters
• Data Centre Operations/Design
• Costing & Budgeting
• SDLC Management including
• Project Governance
• Project Scheduling
• System Migrations/Integrations
• Ensuring Quality Control
• Vendor Management
• ITIL Foundation
• Data Centre Migration
• Network Design / Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Manager/ PMO support

Responsibilities:

• Developed strategy for capacity planning of PMO resources which measured strategic value as well as project size and complexity to determine best fit from a skillset and capacity vantage point.
• Work with the EPMO, Director to continuously improve performance and increase the value of projects delivered to the organization for Confidential .
• PMO Resource allocation, personnel development, and performance tracking. In partnership with the Managers of Managed LAN, Telephony, Firewall, WAN, Wireless and cabling Services, responsible for multiple deployment activities (Hardware and Software) for SoM clients including delivering projects on time and within established budget. This includes the day-to-day management of all resources assigned to the project and maintaining project level client relationships. Leads Project Managers and Project Coordinators in the usage of project management framework to achieve project objectives of delivering business results including on time and on budget delivery. Ensure project delivery processes are utilized and coaches team on defining project scope definition and issue identification and handling. Confirms successful project implementation, completing all project phases and closure activities are completed. Monitors project delivery success measures and works with teams to take corrective action as needed. Share lessons learned and best practices, building relationships with key stakeholders across all departments. Initiates, drives and facilitates all required project start-up activities. Builds and maintains customer relations and communicates with customers throughout all phases of the project. Coordinates project specific activities of internal and external resources. Build and maintain a positive working relationship with staff and co-workers.
• Coordinates the NTSD agency facing ChangePoint Work Request process, which contributes to the success of the agencies ISRs. The PM utilizes common processes and tools to efficiently deliver project management services. They coordinate the NTSD ISR Workflow process (above).
• The SPOC between the technical and business stakeholders. The goal is to understand the structure, policies, and operations of the agencies ISRs. They solicit project requirements and recommend solutions that enable the agencies to achieve their goals. The business analyst will use common processes and tools in order to implement repeatable processes. They are responsible for the oversight of their given functional area.
• Assist EASA / EPMO / Agencies with new ISRs as part of the EASA / EPMO portfolio planning process.
• Align the NTSD FY portfolio with EASA / EPMO portfolio prior to FY2016.
• Collaborate across divisions such as WAN, MLAN, CIPT, WIFI, F5 firewall, Avaya, Finance, PMO and the Front Office to ensure effective reporting.
• Procurement and vendor management for design, layout of workstations, delivery, equipment and cabling installation, and testing of equipment for Avaya & VoIP links to 9-1-1 call center and data storage with full redundancy of each calling answering position.
• Supporting 25 agencies state wide including the governor office.
• Physical Audit Remediation (Governor incisive) to assess the adequacy of DTMB’s physical security controls in place at locations housing the State’s information Technology (IT) resources. To assess the adequacy of DTMB’s environmental control in place at locations housing the state’s IT resources. To assess the effectiveness of DTMB’s governance over physical security and environmental controls at locations housing the State’s IT resources. Statistics of State Office Buildings, Switch & Telecommunication Rooms total of 3,500 rooms. Protecting the vital records of State Citizens, Guarantee the integrity of State Infrastructure and data, Ensuring continued availability & accessibility of State services, Taking ownership of the problem and identifying a course of action. Tracking actions to remediate and educating the requirements of IT assets and their physical location.
• E911 is a state legislation in effect (Governor incisive), the legislation requires all businesses that operate a telephone system inside one or multiple buildings, buildings that share a single address, or are more than 40,000 square feet in size, install all necessary equipment and software to provide building, floor, and room number information to their local PSAP (public safety answering point) so that a 911 caller can be located within an area no more than 7000 square feet. Total of 400 building access Confidential
• Global Traffic Manager (GTM) GTM improves the performance and availability of global applications by intelligently directing users to the closest or best-performing physical, virtual, or cloud environment based on geolocation or policies that will provide the best application experience. GTM mitigates complex threats from malware and viruses by blocking access to malicious IP domains. GTM employ a range of global load balancing methods and intelligent monitoring specific to each application and each user. It also routes traffic according to business policies and current network and user conditions. GTM can be configured as a full proxy for global load balancing applications and DNS across architectures, as well as across the globe. For greater flexibility, GTM can be used in virtual and hybrid-cloud environments to extend DNS services and global app availability while maintaining centralized control within the data center.
• Arcana Project includes NTSD to stand up the iManage product, “Arcana”, to allow users the ability to perform simple Move, Add, and Change (MAC) requests at the site level. This product allows for the Aracana service offering to be leveraged for Tier One support as well. Virtual servers requiring 8GB of RAM and 40 GB of disk space will be created to host the application.
• Automation To in corporate billing process into forms automation processes. Adding billing code validation to the newly developed DTMB-51 and DTMB-e906 SharePoint InfoPath forms and implementing billing input process to the DTMB-e906.

Confidential

Project Manger

Responsibilities:

• Managed all merger, relocate, decommissions and new branches across Confidential .
• Server decommission
• Server refresh
• Managed project intake & approval process.
• Managed day-to-day oversight procedures (e.g., monthly status reporting, management meetings)
• Drive consistent operations of IT by managing key operational functions.
• Project & Enhancement, Define & Manage Time Tracking procedures, standards & reporting.
• Management support functions, Operational Service Level reporting and management.
• Provide an effective integration point (to the IT leadership group).
• Support Business units which include Confidential & Confidential
• Provide background information to client, create project plans, and monitor request status.
• Post implementation reviews as required, billing submission
• Ensuring that client and internal requirements are being met; reviews project specifications, schedules, and coordinates procurement of materials and contractors, as appropriate
• Order materials as identified by Project Manager, review and be aware of inventory status per project
• Accountable for new branches with the budget ranging between $500,000 to 3 million plus

Confidential

Project Manager/Governance Lead

Responsibilities:

• Oversee the IMAC process and make sure all 15 staff are completing the process on time
• Billing verification for New Branches, Mergers and Relocates and run rate IMAC
• Escalation point for Confidential (new branches)
• Server Rebuild Request (Lab Sever)
• ESR Server Replenishment (Done by Confidential, but I was the escalation point)
• HP ABM IMAC Schedule (updates on the weekly MOR status spreadsheet)
• Process Orders for packaging material/Patch cables and etc..(Getting approvals, creating equipment request sheet, and creating RMS request) also billing verification
• Billing verification for all requests in RMS
• Develop agendas and facilitate portfolio governance meetings.
• Gathered and review project information from managers and directors.
• Gathered project/program budgeting and cost projections and reviews with Finance when needed.
• Performed duties as a project team member, assisting in the initiation, planning, execution, control and closure of assigned projects.
• Prepared and distribute project communication documents, track tasks and milestones, identify issues, oversee scheduling and change management. Update weekly “Project Status Reports” and maintains the historical file of the project status.
• Managed all merger, relocate and decommissions across Confidential .
• Server decommission
• Server refresh
• Budget ranging between $500,000 to 5 million plus.
• Prepared documents and utilized MS Visio to create diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

Confidential

Network Analyst/ Project Coordinator/ PM

Responsibilities:

• Assisted deploying and managing data warehouses to easily transform data and support strategic business initiatives.
• Gathered Report requirements and provided Several Report Mock-ups to finalize the requirements in designing & developing business objects universes.
• Created Business & Functional Requirement Document, Prepared Business Process Models that specified all the activities of the business from the conceptual to the procedural level.
• Researched and documented technical issues related to network and utilities.
• Configured, implemented, and published desktop.
• Interfaced with IT infrastructure engineers on LAN/WAN related issues
• Designed and Developed Business Objects universes.
• Installed and maintained digital, LAN, WAN and VPN technologies.
• Assisted in troubleshooting of network production problems.
• Contributed in project planning, and arranged for hardware from several vendors.
• Created Business Requirement Document, Functional Requirement Document, Use cases.
• Improved vendor relationships through detailed requirements documentation, and communication.
• Expedited project improvements and increased team efficiency.
• Created project and IT communication strategy for reporting to stakeholders and executives increasing department transparency.
• Reported developments to Project Manager using spreadsheet reports.
• Researched vendors for pricing, equipment availability and staffing.
• Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.
• Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project.
• Organized workshops with Subject Matter Experts to obtain domain level information.
• Defined all project scopes, WBS’S and created all project charters utilizing the Critical Path methodology and scheduling.
• Created and maintained all project plans using Microsoft Project.
• Successfully managed team development.
• Responsible for ensuring that all milestones and objectives are achieved by having checkpoints.
• Ensured that all projects are closed with integrity.
• Responsible for managing over 15 dedicated resources as well as multiple organizational resources on a per request basis.
• Responsible for estimating and providing estimated cost, time and risks.
• Responsible for managing the implementation of several large infrastructure projects.
• Managed all project deliverable and resources via MS Project Server in a timely matter.
• Ensuring that all project changes controls are following process and comply with maintenance windows.