SUMMARY:

• PMP certified IT professional with 12 + years of management experience on software development and IT infrastructure projects.
• Proven track record of delivering a wide range of responsibilities including managing multimillion - dollar information technology projects while working with CMMI & PCMM Level 5 Certified fortune 500 Companies and its Global Clients.
• Program Management and Project management following Agile(Scrum), Waterfall and Lean Project Management methodologies
• Service delivery management for infrastructure projects using ITIL best practices
• Transition management for new engagements
• Software Development Life Cycle (SDLC), work forecasting, requirements and scope management, capacity planning, resource management, scheduling, budgeting and risk management, contingency planning, vendor management
• Leadership of global and virtual teams comprising of 100+ resources
• Offshore- onshore model and driven global deliveries effectively in a follow the sun 24x7 model
• Strong communication, presentation, negotiation and persuasion skills
• Change management, Release management, Incident management, problem management, disaster management, Continual Service improvement
• Expertise on automation & process improvement
• Strong knowledge of Healthcare, Banking, Life Sciences and Telecommunication domains
• Drive sales and proposal work to develop new business
• Requirement gathering, impact analysis, design, development, testing and production support
• Technical design/architecture, development, test plans and test cases for complex projects
• Proficiency in Tools - Clarity, SharePoint, Microsoft Project, MS Office, Visio
• Technical Expertise in MQ, DB2, Oracle, SQL, XML, SOAP, Web Services, COBOL, JCL, DB2, IDMS, VSAM, REXX, CLIST, PL/1, DevOps, R, Tableau, QTP

TECHNICAL SKILLS:

Domains: Tele Communication, Banking and Finance, Healthcare, Life Science

Databases: DB2, IDMS, MySQL, MS SQL Server, Oracle

Operating System: Mainframe OS/390, z/OS, z/VM, Linux, Windows, Unix

Programming Languages: R, COBOL, PL/1, REXX, CLIST, C, PHP, HTML, XML, Web Services, API, SQL, Java J2EE, PHP

Tools: and Utilities: TSO, JCL, ISPF Dialogue Development, CMS Pipes, ADS/O, MQ Series, VSAM, ESP, Endeavor, Infoman, QTP(Automated Testing Tool), SOAP UI, TableauOthers: Microsoft Project, Clarity, MS Visio, Version One, MS Office Suite, SharePoint, Devops, AWS (Amazon Web Services), Cloud, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Louisville KY

Project Manager/Program Manager

Responsibilities:

• Plan, manage and lead multiple, large scale IT projects from inception to successful implementation in a cross-functional environment
• Forecasting, managing, and adhering to strict project/program budgets
• Deliver technology solutions on time, on budget, and within scope
• Manage, maintain, and compile key documentation of all project related artifacts
• Proactively manage risks, issues, and change management processes for each assigned initiative
• Ensure teamwork with use of strong interpersonal skills at all management levels in a matrix environment
• Communicate needs and schedules to IT, business, and other stakeholders, as well as ensure that plans are in place and adherence to established standards
• Manage IT resources across all IT/Business communities of practice
• Facilitate calls for requirement elicitation where business analyst, subarea architects and IT team leads and manage cross functional dependencies between team
• Monitor burn rate of costs and team progress and keep check on the progress of design, development and testing
• Create Weekly Status Reports for business and IT stakeholders
• Create change requests, get the impacts and estimates and present them for approval
• Utilize experience to resolve issues and identify workarounds
• Work with SIT and UAT managers for test strategy, test plan, requirement traceability of test cases and data
• Program Management and Project management following Agile(Scrum), Waterfall and Lean Project Management methodologies
• Ensure the subarea team submit data request for testing before enterprise data refresh
• Monitor defects found and defect triage
• Plan and track eTP for each subarea deployment to production with eTP turn request numbers
• Plan and direct post production validation testing and get sign off from business on the capability delivered
• Capture lessons learnt and close the project.

Confidential, Owings Mills MD

Program Manager

Responsibilities:

• Develop/Maintain Scope, Communication, Resource, Risk, Quality Management Plans for PBM project
• Analyze the scope of work, perform time and effort estimation
• Create and Maintain up-to-date Project Plans to track schedule and resources
• Monitor development, work performance data, manage change request
• Manage different non-production environments for upgrade, data refresh and up time
• Work to improve processes to reduce downtime of the environments
• Manage cross functional dependencies
• Program Management and Project management following Agile(Scrum), Waterfall and Lean Project Management methodologies
• Ensure application readiness in different nonproduction environments for various projects
• Status reporting of the project to different stakeholders
• Chair and conduct call weekly to monitor RAID, change requests, progress
• Review test plans, test cases execution, weekly plans for testing for HIX program
• Create Weekly Status Reports for business and IT stakeholders
• Transition planning and execution for new engagements for Cognizant
• Perform role of counselor and coach
• Provide input and guidance into the staffing process
• Actively participate in staff recruitment and retention activities
• Provide leadership and support to delivery teams and staff.

Transition Manager, Project Manager

Responsibilities:

• Scope identification and SOW preparation for the contract
• BCP planning and building BCP locations
• Recruiting and building the team, people management of 15 team members
• Risk Management and contingency plan development for the project
• Prepare and execute transition plan and make necessary changes whenever required
• Solve problems that come during transition
• Prepare all the documents for Operations Maturity for transition and project
• Provide regular communications and project status reports to management, stakeholders, and the project team
• Program Management and Project management following Agile(Scrum), Waterfall and Lean Project Management methodologies
• Monitor SLAs and ensure the targeted SLAs for MTTE, FCRR, PTS and system availability targets are met
• Demonstrate sound judgment in selecting appropriate methods and techniques, in support of achieving the desired SLAs
• Continuous Service Improvement (CSI) in mainframe monitoring space to reduce the event volume and in turn to improve Production stability through automation, process and tool consolidation improvements
• Execute project in minimum cost and increase profitability by adopting different strategies
• Create presentations on status, SLAs, issues and present them in monthly or quarterly governance meetings
• Act as a point of contact for escalation for project team
• Critical situation management for the project
• Conduct disaster recovery test as per federal norms every year.
• Contribute in incident management calls for issues across Credit Suisse Mainframe and related platforms
• Manage day-to-day interactions with executive clients and sponsors

Project Manager

Responsibilities:

• New requirements understanding and estimations
• Establish & maintain detailed project plans
• Monitor progress against baseline schedule
• Good experience in ERP Implementation.
• Ensure the project goals are met as per the project schedule
• Manage and lead team of 27 resources comprising of developers, technical analyst and team leads
• Maintain quality related documentation such as Metbooks, Runbooks
• Distribute project documentation and performance information, including status reports and progress measurements to stakeholders
• Act as single point of contact for customer for any issue or escalation
• Ensure best ITIL practices and processes are followed, all SLAs and OLAs are met.
• Participate in CSI initiatives to reduce manual efforts and improve processes
• Responsible for operations maturity of the project
• Participate in various audits and PMR meetings
• Ensure right skilling and right sizing for the project
• Shift and floor management for the project
• Proactively manage risk/issues and establish mitigation strategies for high impact risks

Project Manager

Responsibilities:

• Manage full Software Development Lifecycle (SDLC) from initiation through implementation using Waterfall, Agile/Scrum methodologies
• Forecasting, managing, and adhering to strict project/program budgets
• Deliver technology solutions on time, on budget, and within scope
• Manage, maintain, and compile key documentation of all project related artifacts
• Partner with project sponsors to define project objectives, scope, schedule, budget, allocation and coordination of resources
• Program Management and Project management following Agile(Scrum), Waterfall and Lean Project Management methodologies
• Good experience in ERP Implementation.
• Oversee the evaluation of business and system requirements, and had direct accountability of key milestones, and management of critical risk/issue mitigation strategies
• Monitor project progress and collect work performance data and manage changes
• Manage and facilitate communication related to the new requirements, status, progress and issues with stakeholders
• Resolve or escalate all issues as per escalation plan
• Ensure acceptance of deliverables from the customer
• Conduct PMR meeting every month
• Review HLDs, LLDs, code, Test plans prepared by the team
• Mentor offshore team on technical front
• Coordinate and lead offshore and onshore technical analysts, development team and testing teams for the development and fault fixing.
• Conduct and chair Project Implementation Review meetings for each release for the project
• Represent Tech Mahindra at customer meetings i.e. program board meetings, user meetings etc.
• Develop and maintain contact with top decision makers at key clients

Software Engineer, Team Lead

Responsibilities:

• Develop high level, low level and component level design for the new developments and enhancements
• Develop code for the new requirements
• Preparation and execution of unit and regression test cases
• Production support of processes running on z/VM and transferring refreshed database onto web
• Performance tuning and optimizing current processes to reduce the execution time and in turn enhance the cost effectiveness
• Preparation of quality documents like solution delivery review checklist QA3, top down estimate, Work product inspection log, Work product inspection checklist, project schedule, Project status report, solution delivery review checklist QA4, kick off meeting minutes
• Resolve Sev1, Sev2, Sev3 problem reports to fix the existing bugs
• Provide innovative solutions for the change request hence enhance and customize the existing functionalities
• Code review of code written by other teammates
• Interact with client to understand the requirements and deliver solutions