SENIOR PROJECT MANAGER

• Senior global infrastructure cross functional Project Management & Service Delivery experience in the planning & managing of IT/Network/ Telecom technology, people & budget resources; record of key accomplishments in the Financial, Healthcare, Telecom & Legal sectors in regulated & non-regulated environments. Managed teams in business, marketing, development, systems & operations. MBA & MSEE degrees.
• Operations, Contingency & Service Management experience for WEB, Desktop, Data Center, LAN/WAN, Telecomm, PBX/Call Center.
• Project Management/System Integration expertise in the design/implementation/rollout of system software & hardware for Data/Tele-Communications, LAN/WAN/SAN, Desktop WEB, Market Data,, Messaging, and Client Server SQL Computing Applications.
• Enterprise experience in LAN WIN/NW/UNIX desktop/server, IBM Mainframe & ATT & NORTEL environments. Skilled in CISCO LAN/WAN, Internet design of data-voice networks. Knowledge of ITIL, TCP-IP/IPX/SNA/Frame/ATM/VPN & VoIP,CTI/IVR/PBX services. Experienced with WAN routing protocols including RIP, IGRP, RIP, OSPF, EIGRP, & BGP. Experienced in Managed Services SLAs.

• Extensive knowledge/implementation of Security Technology including Content Filtering, Physical, Data & Internet Access, Intrusion Detection, Proxy & Radius Servers, RSA, Checkpoint Firewalls, Secure ID, SSA, encryption, PKI, X 509, and digital certificates.
• Strong communications, mentoring & people management skills; ability to interface with all levels of personnel. Expert at feasibility studies, proposal RFP/RFI preparation and presentation. Adept at customer/end user support, vendor liaison and contract negotiations.

• Direct bottom line responsibility. Proficient in Information Technology assessment, planning, system design, acquisition and deployment. Adept in Strategic/Tactical Planning and development of business plans. Accomplished at budget planning, financial analysis, cost control & use of management tools as MS Project, Excel, PowerPoint , SharePoint & Visio. Proven success in meeting corporate objectives.

WORK EXPERIENCE

Consultant/Senior Infrastructure Project Manager 2002 to present
Confidential, New York, NY

Provided LAN/WAN/Web Technical & Project Management services for ATT & NYC agencies for planning, design, acquisition & implementation in a Compaq, Cisco, Microsoft, HP, IBM, ATT & Avaya environments. Managed over 30 infrastructure system projects for budgets up to $50Million in core network services hardware/software ITIL infrastructure for WIN VISTA/XP & . NET platforms. Projects focused on OS, Application, Network Management & Monitoring, System & Device Configuration upgrades. Managed cross-functional teams of business, marketing, engineering, development, systems & operations. Created BRD, JRD, FRD, TD Documents, & Project Plans using Project One Methodology & project tools of IFP, MS Project 2K, & Project Central; assigned resources, monitored schedules, met milestones & completed deliverables.

• Managed Service Delivery in the implementation of Internet services for NX10 GIG E, GIG E, EoTDM, PIVOT & OPTEWAN. Developed requirements for Ordering, Provisioning, Tracking, Billing, Ticketing, and Reporting applications. Reviewed layer 1-3 technical & operational documents for Cisco & Juniper platforms. Prepared Project Plans; Developed Process Ordering & Provisioning Flows, Designed Test Plans; Participated in IST, UAT & ORT Testing. Supported IOC backhaul, Type 1/2 & TNTS Access & MACDs.
• Determined specifications for 100 IBM eSeries Web, Policy, Application, & Database Servers of Web server farm 1.5M users
• Provided increased Network Fault Management for ATT shared and dedicated Data Center Web Host environment platforms.
• Directed proposal effort in development of a 3-tier Client Information Systems using OLTP SQL Data Warehouse architecture.
• Managed hardware/software infrastructure upgrades for ATT multi-location Customer Web Hosting Environments for Dedicated & Shared Services. Managed efforts of Product Planning, Engineering, Development, Release Management and Operations.
• Reviewed Web .NET infrastructure architecture and design for a multi zone CISCO PIX DMZ in support of 10 Web applications.
• Developed recommendations on organization, staffing, policy, & procedures in management of a 200-server 80K device network.
• Led study & $ 3M implementation for ATT T3/OC3 links & Packet Shaping/Cisco Content Caching Engines for increases in ISP traffic.
• Implemented automatic alarm correlation in the network management and support of customer ATT RUBY VoIP services.
• Developed Disaster Recovery Plans for Server/Desktop infrastructures including 802.11 Wireless & Cisco VoIP voice technologies.
• Implemented multi user Cisco VPN secure IPsec services for document distribution for Corporate Counsel and Contacts Department.
• Designed & implemented HP/IBM systems for a 3 Tbytes Enterprise wide fiber channel SAN for 66% reduction in backup time.

• Reviewed Help Desk operations and made recommendations for 20 % improvement in Call Escalation response and SLAs.

Group Manager of Network Operations & Infrastructure 1997 to 2001
Confidential, New York

Responsible for service delivery & managing three groups, Network Operations, Network Systems, and Desktop/Application Support, a staff of 15 personnel & 5 consultants, a budget of $7 M in the planning, design, implementation & support of a Frame Relay corporate network.

• Directed LAN/WAN Data Center Global Network Operations, Administration & 7X24 Support in the software/hardware planning, acquisition, implementation, & maintenance of 70 Win2K/NW/UNIX production, development, communication & messaging servers.
• Implemented Web Internet site with outside vendor. Developed/managed IIS internal Intranet site for support services departments.
• Managed Desktop/PDA Palm/Blackberry Support for 1500 Win 2K/NT/95/MAC users of MS Office 2K, Exchange, & PC DOCS. Supported Finance/Accounting, Records, Personnel, & Purchasing applications in a SQL, Informix & Oracle database environment.
• Prepared & monitored usage of yearly enterprise wide IS Operational & Capital budgets for planned expenditures of $ 10 Million.
• Successfully managed infrastructure year planning, design & move implementation into new 3 fold larger Data Center/NOC over 3-day weekend. Directed implementation of all H/W & S/W for Servers, Network Switch & Router infrastructures & desktops for 1000 users.
• Determined direction, managed multisite implementation for Compact Proliant 8000/6500/6000/ML530 800Mhz PIII Netware File & Data, MS Exchange, & Compaq NT & DEC Alpha Application Servers. Negotiated special vendor pricing for over $250K savings.
• Planned, designed & managed infrastructure enterprise conversion from Bay/Nortel to a Cisco Router 3600 & Catalyst 6500 Switch for Gigabit Ethernet, 100 Base T, switched 10, VLANS, layer 3 switching & CWSI. Improved response time performance by 100 %.
• Implemented 3 new Data Centers in Frankfurt, Milan and Rome with Cisco WAN VPN & Nortel/PBX T1 Frame Relay connections.
• Directed corporate migration to 9 Citrix servers with N FUSE Web services improving remote access performance by over 150%.
• Directed ATT/MCI Frame Relay WAN Carrier service performance to assure SLAs in Cisco Router managed service agreement.
• Managed Market Data Cisco LAN network services support for Bloomberg, Dow Jones, Disclosure,Westlaw, & Lexis-Nexis.
• Effected integrated Security Policy for Virus Scanning, Backups, Maintenance, Content Filtering, Physical, Data & Internet Access.
• Negotiated best deals of 1,500 Desktops & 150 Laptops & managed Ghosting/Cognet conversion/rollout to Win XP/ from Win NT.

Director of Telecommunications & Computer Support 1994 to 1997
Confidential, New York, NY

Responsible for managing the planning, design, implementation and service support of three groups, a staff of 40 personnel, and a budget of $7,000,000 in an IBM/Novell/Microsoft/Rolm environment, for Network Systems, Telecommunications Services and Computer Operations.

• Directed LAN/WAN NT 4.0/NW4/UNIX 7X24 operations in the software/hardware planning, acquisition, implementation, maintenance & contingency support for 12 utility, production, development/test, communication & messaging servers.
• Developed & managed Web servers for corporate Internet site. Set up processes for department HTML content submission.
• Managed Helpdesk desktop/LAN technical support for 500 Win NT/Win 95/Win 3.1 /MAC users of Microsoft Office, Visual Basic, Access, & ccMail. Acquired CBR Help Desk & Asset software & revamped Help Desk function improving call resolution by 50%.
• Directed 7X24 three shift IBM MVS Mainframe Operations supporting Membership, Billing, Financial, & Inventory applications.
• Managed 4 fold LAN infrastructure expansion including: dual quad Compact 5000 200Mhz Pentium Pro servers; Synoptic-BAY hub upgrade for Token Ring/ATM LAN switching; & installation of Managewise, network management system.
• Directed $ 800K voice services for 500 line Rolm 9751 PBX including MAC’s, Training, & Billing; expanded dual node Voice mail.
• Managed Call Center 800 number ISDN design employing ACD & CTI/IVR technology for membership & order entry applications.
• Developed Technology Strategic & Tactical Plans focusing on communications, & messaging technologies for 300 remote offices..
• Directed design study for Satellite Internet Frame Relay pilot in support of enterprise Java based Oracle client server systems.
• Planned resources for multi site recovery operations for distributed computing LAN/WAN Novell/NT/Linux environments.

Independent Consultant, Telecommunications/Information Technology 1992 to 1993
Confidential, Suffern, NY

Provided management/technical services for the planning, design, implementation & support in IBM, ATT and Northern Tel environments. Projects involved multi-vendor, hardware/software architectures including Novell, Windows NT, and UNIX platforms.

• Developed system design for HP/UNIX/Novell Frame Relay network using Cabletron Hubs, CISCO routers and HP Openview
• SNMP Network Management system for NYC agency. Prepared design specifications and made presentation to management.
• Revamped NCC, Implemented 10 BaseT/Hub/Fiber/Router/T1 network & ; expanded NorTel PBX voice services for NYC hospital.
• Assessed user needs, developed designs and prepared RFPs for financial & utility clients of a major communications company.

Vice President, Telecommunications 1990 to 1991
Confidential,White Plains, NY

Directly responsible for the service delivery, planning, system design, implementation, and tech support, for corporate wide, integrated, financial services networks. Managed data, voice and architecture groups, a staff of 16 professionals, and a budget of over $4,000,000.

• Directed 7x24 operations for: 1600 Voice PBX lines & 100 Data leased lines, 2,000 terminals, 1500 PCs network of 100+ branches.
• Planned & managed implementation of a new Network Control Center housing all LAN server/WAN telecommunications hardware.
• Managed 3745/3725 net cutover for 3090 outsourcing/contingency migration of ATM & six other CICS financial Cobol applications.
• Overhauled network architecture for business expansion. Redesign for 85 branches enabled centralized LAN distribution of market data, brokerage, and security services for a twelve fold increase in performance price ratio and a 66% reduction in operating costs
• Led design of SNA/Token Ring/FDDI network of 30+, Novell 386, 16Mbps LANS with gateways, routers, bridges, intelligent hubs.
• Managed Call Center helpdesk upgrade for design, scripting, & installation of IVR "800" system. Reduced staff costs by 50%.
• Directed design of voice network for 30% cost reduction, simplified dialing, & detailed billing incorporating virtual services, ARS/ACD functions, and WATS bulk services for System 85/75, ROLM PBX & digital Centrex operations.
• Implemented redundant ATT T1 backbone network having T1 & S56Kb links, ATT DACS/Muxes & MCI services.
• Setup requirements for Bell Labs/NYNEX ISDN tests for desktop conferencing, ANI, teleconferencing & FAX applications.
• Conducted study on ATT S/85 upgrade to Definity Generic II versus use of NYNEX digital centrex, Intellipath services.
• Formulated new security policies. Managed DES encryption install for remote office access, tech support & work at home projects.

Assistant Vice President: Project Management: Technical Planning and Support 19821989&
Confidential, New York, NY

Responsible for service delivery, tech support, technology planning, and project management & development of $26M department budget. Technology centered on Mainframe Hardware/Software, Contingency, Telecommunications, LAN Systems, & data/voice Workstations.

• Managed integration of corporate X.25/Broadband network with SNA network for added functionality & 25 % reduction of costs.
• Key player in establishment, migration & consolidation of CCF, RCF, CHECK & IDC IBM 30XX datacenters.
• Developed Corporate Contingency site. Matrixed managed 70 professionals in the development & testing of Disaster Recovery plans.
• Managed Service Delivery for Corporate Data Center; matrixed managed 60 professionals. Responsible for MVS/VM, Unix, CICS, Cobol, VTAM, DB2, Security, Desktops, LANS/Telecommunications, Facilities, Disaster Recovery. Reported to senior management.

MBA Masters in Business Administration Management