SUMMARY:

A distinguished Project Manager with proven ability to bridge technology and business goals with productive efficient solutions. Experienced in interfacing with key business units including Sales, Marketing, Finance, Accounting, Purchasing, IT Operations, and Human Resources. Provides emphasis on building strong internal and external client relationships with a high and professional level of communication.

TECHNICAL SKILLS:

• Project/Portfolio Management
• Professional Services Management
• Business Analysis
• Client Support
• Contract Negotiation
• Solutions Delivery and Support
• IT Leadership
• Bilingual (Spanish)

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, TX

IT Business Services Manager

Responsibilities:

• Oversees projects ranging from large - scale implementation to system enhancements involving the development of detailed project plans and timelines, procuring, assigning and managing project resources and costs, providing project status updates, and facilitating project closure.
• Communicates and collaborates in projects with external clients outside headquarters, which include Mexico, Honduras, Canada, and the UK
• Responsible for managing and tracking a portfolio of projects and applications to ensure timely delivery of technology solutions to meet business requirements.
• Manages all IT-related solutions for the following departments: Manufacturing, Sales Analytics, Demand/Forecasting, Inside Sales (B2B), and Human Resources.
• Project portfolio currently managing includes implementation of e-commerce B2B Mexico and B2B Workrite, Vendor Management Inventory (VMI) integration, Payroll replacement (Lawson to ADP), and ACA Compliance.
• Tracks financial status of each project against CAPEX as well as responsible for reviewing and approving SOWs, SLAs, and LOIs by external vendors related to on-going projects.
• Serves as subject matter expert in all applications supported by the assigned departments.
• Participates in IT Committee in charge of vendor or software selection.
• Collaborates with project management team in the development of system processes, documentation, and guidelines to help manage multiple projects efficiently and on time.
• Mentors other Business Analysts in the areas of project management, workflow execution, and agile approach.
• Helps resolve any IT tickets submitted by each assigned department and determines if they need to be converted to projects and treated accordingly.
• Contributes feedback to the VP of IT in relation to improving PM practices and standards as well as overall suggestions to improve communication and efficiency across IT groups.

Confidential, Arlington, TX

Senior Project Manager

Responsibilities:

• Responsible for establishing guidelines and strategic procedures for the project management team that include improving the operations within the Initiation, Planning, Budgeting, Scope of Work execution, Testing, and Closing phases.
• Provided and establishes communication guidelines for all external clients.
• Established weekly team meetings among the project management team and lead developers to ensure strategic improvements are followed through.
• Managed a portfolio of different projects and in charge of the full life cycle of each project from requirements gathering and budgeting to testing, delivering, and closing.
• Utilized the company’s ticketing system to report issues, resolutions, and to ensure that all items are covered during User Acceptance Testing.
• Identified and manages the communication of stakeholders in projects and serves as primary contact for all clients throughout the project.
• Delivered weekly project status reports to clients and executive management with a combination of Gantt charts, completion percentages, milestones achieved, and forecasted work for the next period.
• Provided system demonstrations to clients as well as to internal executive management.
• Operated in an environment with multiple deadlines while managing resources that have a diverse background in skills, personalities, and work schedules.
• Developed agenda, content material, and project schedule for a current computer science graduate class at UTA taught by the company’s CEO.
• Accountable for the management and successful delivery of the following projects: AFCU Mobile App, ETS Website Calendar of Events Automation, Texas Health Resources Testing System with FDA-approved documentation, ADX Patient Survey, VIO Integration, NuSeed Deployment, and FTI Database Security and Mirroring.

Confidential, Fort Worth, TX

IT Manager/Project Manager

Responsibilities:

• Managed and controlled all IT-related projects assigned to the division office, which included hardware and desktop upgrades, mobile device deployments, and software upgrades and releases.
• Collaborated with project team in the integration of JD Edwards’s implementation, construction scheduling, and automated sales contract system in the division to replace manual processes.
• Lead the successful project of rolling out new hardware, software, and network connectivity for each new subdivision office (30+), which included simultaneous implementations during the year.
• Controlled all division project hardware upgrades, network upgrades, and software management applications, which included Windows 8 smart phones, iPhones, tablets, self-service kiosks, and laptops to all division personnel (120 employees in Ft. Worth, El Paso, Las Cruces, and Midland.
• Assigned the lead role in the contract document management tool project, which consisted in updating content and version control for sales contracts, addendums and change orders.
• Provided system accessibility and support to all users, with minimal downtime, including executive, sales and construction offices.
• Designed and maintained all aspects of the division website, which included updating scheduled and on-the-fly changes to marketing plans, pricing, and digital imagery.
• Reported directly to the Division Vice President and ensured that any existing IT applications had a minimal down time and were maintained according to corporate guidelines.

Confidential

Business Analyst

Responsibilities:

• Lead the design of a document design solution (Contract Management) that enabled end- users to maintain their own purchase contract documents with the use of field mapping, formula language calculations, and basic script (Lotus Notes R5). This tool automated and facilitated the generation of sales contracts through the use of templates, custom fields, and administrative settings customized to each division.
• Selected for the JDE conversion team, which included the integration and implementation of the company’s new ERP System in 12 division offices across the U.S.
• Played a key role in the Sales and Escrow and Purchasing module in JDE by analyzing current business operations, workflow processes, and staff training throughout the project.
• Trained IT Administrators across the country (23 divisions) in advanced forms design interface and contract automation.
• Responsible for gathering requirements, building specifications and design, application testing and system testing for several projects of the Home Sales System.
• Implemented the Home Sales Application across 20 divisions in the country and customized the application according to their different business processes.

Confidential

Application Developer

Responsibilities:

• Programmed new enhancements to the first version of the document contract generator (Home Sales Automation) application, which included Mortgage, Contracts, Options, and Reports.
• Created a web enabled database for the construction planners with the purpose of providing them a medium to communicate online and store related information.
• Added new enhanced functionality to an H.R. application by updating it with on-line forms, printable forms, and providing the department with the flexibility to maintain the database without the need of the developer team.

Confidential, Fort Worth, TX

Programmer

Responsibilities:

• Involved in the design and support of a large scale Lotus Notes application (SmartForm) developed for nuclear engineers, which required the use of sophisticated back-end processes to sign off different required document actions electronically to replace manual functions.
• Participated in the development and design of different Domino based applications that helped to lower the cost and increase the quality of older legacy systems.
• Recognized by management for successfully implementing this process and for excellent results in the client's satisfaction survey.
• Worked with clients by facilitating a smooth transition of obtaining the proper level of access to the secured files on the Intranet.