SUMMARY:

• Driving multimillion - dollar process improvement initiatives to improve competitive advantage and streamline operations in alignment with PMO department standards and corporate goalsProject Management | IT Project Life Cycle | ROI Analysis | Budgeting | Scheduling | Testing | Quality Assurance
• Agile & Waterfall Methodologies | Software Development | Data Center/Infrastructure Installations | System Migration
• Change Management | Risk Mitigation | Document Process Flow | Process Streamlining
• Certified Project Management Professional (PMP) with expertise in project portfolio oversight including project governance, project/portfolio prioritization, and portfolio reporting. Well versed in the development, refinement, and oversight of project methodologies, standards, templates, and tools. Currently pursuing PgMP Certified Professional credential.
• Recognized expert in agile and waterfall project management methodologies; and known for high-quality deliverables that meet or exceed timeline and budgetary targets. Natural leader, motivating large, cross-functional project teams and project managers while influencing strategic decisions for diverse, complex technology solutions programs with medium to large-sized portfolios.

TECHNICAL SKILLS:

• Confluence
• Clarity
• Jira
• Citrix XenApp
• ETL
• Database Management Systems
• MicroStrategy
• NeteezaInformatica
• Eclipse
• Exadata Data
• IBM InfoSphere Guardium
• Oracle Identity Manager
• Hogan CIS
• Thompson BETA
• PeopleSoft
• Mercury Quality Center
• TIBCO
• JBOSS uDeploy
• Jenkins
• MCHUB
• UNIX
• Solaris
• LINUX
• Storage

PROFESSIONAL EXPERIENCE:

SENIOR PROJECT MANAGER / PROGRAM MANAGER

Confidential, Johns Creek, GA

Responsibilities:

• Spearheaded automation and continuous software improvement of 50+ applications, middleware configurations and database changes spanning 8 lines of business in development environments.
• Increased sales $128M by adding a website functionality that automatically notifies customers when specific items are low.
• Expanded capacity and boosted application functionality with the addition of 125+ physical and virtual servers, which improved performance to existing infrastructure and decreased start-up time from 8 hours to 2.5 hours for selling critical applications.
• Prevented night shift shutdowns and improved real-time tracking after updating 5,600-server equipment repository and creating yearly Oracle service maintenance calendar.
• Curtailed system crashes and prevented repeat $10M sales loss from previous year by monitoring server capacity and status during high-volume holiday season and adding new infrastructure functionality.

SENIOR INFRASTRUCTURE PROJECT MANAGER

Confidential, Johns Creek, GA

Responsibilities:

• Served as key contributor to multi-site contact center and data center upgrade project designed to outsource Confidential ’s credit services with more than 14 million accounts to City Financial.
• Controlled multi-million spend (averaging $10M+) for vendors deploying Nice, Citrix Zenapp, software customization and server monitoring to enable Citi Financial associates access to adequately service Confidential ’s credit accounts.
• Ensured risk mitigation and executed issue resolution to achieve project success and escalated to appropriate level of management.

PROJECT INTEGRATION LEAD/PROGRAM MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Guaranteed smooth project workflow through drafting detailed plans and status reports for identifying phases, deliverables, milestones, schedules, and resources to meet specifications.
• Mitigated risk management processes, collaborating with project team members, logging and resolving risks, and presenting progress to chief information officer and chief operations officer.

SENIOR PROJECT MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Maximized revenue opportunities, providing customers and upper management with statistics on sales, costs of commercial slots, and viewer ratings.
• Minimized potential to impact on-time completion, directing team communication for updates on key changes.

PROJECT MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Resolved open issues, conducting Joint Application Development (JAD) sessions with stakeholders throughout systems development life cycle (SDLC).
• Transitioned existing program structure from waterfall to agile project methodology, consulting with service delivery manager and program manager to evaluate needs.
• Eliminated compliance violations, identifying site owners and assigning appropriate stakeholder access ahead of schedule.

PROJECT MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Championed enterprise selection and standardization of tools and processes used in the project management and application development lifecycles.
• Steered vendor negotiations and enterprise license agreements, developing detailed application inventory list to identify client server and peer-to-peer networking structure, peak usage, and cost of ownership data.

PROJECT MANAGER / SENIOR BUSINESS ANALYST

Confidential, NA; Charlotte, NC

Responsibilities:

• Rehired as subject matter expert to develop data mapping, business and functional requirement documents, and test plans and scripts for delivery of technology initiatives.
• Cultivated key relationships with lines of business, senior technology leadership, and project teams to deliver products, including case analysis, process decomposition, and business process workflows.