SUMMARY:

• Analytical, detail - oriented IT professional with experience overseeing quality assurance initiatives through the full project life cycle employing Waterfall, Scrum and Kanban methodologies.
• Record of success managing, transitioning and redefining team structures and initiatives.
• Champion for defining design, code, and documentation standards, practices and procedures.
• Established strong framework for top-quality software development. Leader in process monitoring, product evaluation, strategic planning, and test procedures.
• Track record of success integrate test processes into all phases of the project life cycle, ensuring efficiency, achievement of requirements, resolution of nonconformances, and customer support in sustaining and continually improving software applications. Develop test plans and implement automation tools.
• Leverage excellent communication strengths to manage and collaborate with cross-functional teams both onsite and offshore.

AREAS OF EXPERTISE:

• Quality Assurance Manager
• Manager Offshore Teams
• Test Development & Automation
• Requirements Definition
• CQI & CMMI
• Waterfall Scrum Agile Kanban Methodologies
• Automated Testing
• Performance and Load Testing

TECHNICAL SKILLS:

Testing: Scrum, Agile, Kanban, Offshore, WAPT, HP LoadRunner, HP Quality Center, HP QTP, Selenium, Automation, Audit, CMMI, CQI, Six Sigma White Belt

Platforms: Windows .Net, Mac, Unix, RedHat, AIX, Sun Solaris, HP UX; Safari, IE, Firefox, Chrome, Android, iPhone

Tools: MS Office Suite (Excel, Word, PowerPoint, Outlook), MS Project, MS Sharepoint, MS Visio, Visual Studio

Languages: XML, Unix shell scripting, VBscript

PROFESSIONAL EXPERIENCE:

Confidential, Calabasas, California

Application Delivery Manager

Responsibilities:

• Manage, direct, coordinate and prioritize daily as well as long term activities for offshore and onsite teams.
• Plan, design and author team charter documents for newly organized team structure.
• Create policies and procedures that ensure continuous quality improvement, for teams participating in SDLC.
• Initiate and conduct internal process audits. Determine team KPIs and manage upward trending.
• Transition teams from Waterfall to Agile methodologies both Scrum and Kanban.
• Organize and direct newly created Integration team activities for end to end testing and last mile integrated application delivery.
• Hire and train Lead team member to initiate automated testing onsite and offshore.
• Review release documentation to ensure client standards and business requirements are followed.
• Work closely with all other technical and non-technical teams to ensure effective cross-team coordination.
• Promote effective critical path decisions for the release.
• Develop and refine full functional test plans and test case templates, test strategy and estimate resource requirements.

Confidential, St. Louis, Missouri

Software Quality Assurance (SQA) Project Manager

Responsibilities:

• Direct comprehensive software quality assurance activities to identify, analyze, and document application issues, facilitating rapid and long term problem resolution.
• Lead design, development, configuration, and implementation of SQA tools and systems throughout user acceptance and software delivery.
• Coordinate with other PMs to assist in product design review and advisement of software release planning.
• Collaborate with architects and developers to implement standard testing cycle process and track module testing.
• Define test schedules and strategies to meet requirements.
• Create test plans, scenarios, and procedures. Serve on-call as Lead Tester to answer questions and guide cross-functional staff.
• Provide outstanding customer support, quickly learning customer software, processes, and workflow and driving continuous product improvement.
• Write detailed internal and customer test documentation. Monitor and enforce compliance with requirements and standards
• Introduced QA testing for major application redesign and rewrite encompassing 4800 project hours and 230,000 lines of code changed; delivered software to customer on time and with only 1% defect rate.
• Continually lead changes in development standards and processes, driving migration toward test-driven development through implementation of formal testing processes into SDLC.
• Champion automated scripting to enhance testing quality and efficiency.
• Accomplished 30% reduction in defects across 4 releases in 6 months.

Data Network Engineer

Confidential, Missouri

Responsibilities:

• Successfully restructured and centralized disparate team members, establishing group standards and organizational workflow, creating cohesive and highly productive team.
• Led university-wide migration to Active Directory, coordinating technical teams across all departments and facilitating meetings to streamline migration and increase knowledge sharing.
• Collaborated with CIO to gain approval for support agreement, enabling prompt and efficient escalation and resolution of critical issues, including outages and security issues.

Principal Network Systems Analyst

Confidential

Responsibilities:

• Led development of $250,000 Network Management System, including concept and pilot program development, technology assessment, negotiation, implementation, and support.