SUMMARY:

• More than 10 years of progressive IT experience in the capacities of Program Manager, Project Manager, Business Analyst, Systems Analyst, and Single Point of Contact (SPOC) for deliverables.
• Working experience in several large projects with major US companies like KPMG, Nice Systems, NBA, AT&T and Willenius Wilhelmsen Logistics (WWL) as Program/Project Manager and Business Analyst on projects requiring skills in, Program Management, Project Management, Project Leadership, Coordination, Business Analysis and specialized technical skills.
• Experience with outsourced IT environments along with the processes and challenges of working in an Onsite / Offshore model.
• Conducting requirement sessions for cross functional stakeholders, consensus building etc., understanding business requirements, and translating these into requirement documents, use cases and functional specifications.
• Experience in managing requirements across all phases of SDLC including analysis, design, development, testing and the implementation phase of the software lifecycle, change request management, issue tracking and resolution.
• Experience in business process analysis, project feasibility analysis, and vendor selection process and vendor management.
• Experience in developing strategy and roadmap aimed at aligning with company directed re - organization.
• Experienced in Requirements Management-Gathering, Analyzing, Specifying, Validating, and Tracking requirements for a project, conducting and facilitating JRD sessions.
• Ensured that the goals and objectives were accomplished in accordance with the outlined priorities, time limitations and funding conditions.
• Strong Organization skills with the ability to manage multiple projects and meet deadlines in a fast paced environment.
• Partnered closely with business stakeholders to achieve consensus on major project deliverables.
• Authored progress and completion reports which were then submitted to management on a weekly basis.
• Successful simultaneous handling and deployment of multiple projects ensuring the deliverables are on time. Status reporting of the same to management and client.
• Documented, designed, coordinated and ensured thorough testing is done for all custom and system modifications.
• Gathered metrics for cost justification of program/projects, performed risk analysis, prepared business cases and presented business case to executive management and business sponsor for project funding approval.
• Defined roles and responsibilities, processes, program organization structure and also participated in the effort to staff the project organization.
• Developed User Manual and Training Material of the program and, established and organized training sessions

TECHNICAL SKILLS:

MS Office: Excel, Word, PowerPoint and Visio, Visual Studio, MS Project, SharePoint, Data warehouse, SQL, .NET, C, C++, Java, HTML, and XML, Cobol, Java, Remedy web technologies, Oracle 8i, MS SQL server, Snag it, Camtasia studio, Process Optimization Designer

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager/Project Manager

Key responsibilities include:

• Build and maintain program plan, key milestones and deliverables, issues, risks for the projects
• Produce relevant program management deliverables such as program objectives, risk assessments, program dependencies and project plans, program status reports, issues logs and action items list
• Create and maintain project documents repository in SharePoint using meta data structure for document library
• Responsible for tracking and completing the required project artifacts as per PMO office checklist
• Coordinate and facilitate core team meetings, along with tracking issues and actions for the program
• Make program-level decisions and track day-to-day team activities
• Manage key milestones and deliverables, issues, risks for the projects and escalate issues as appropriate
• Facilitate regular program status meetings and report status on a weekly basis to project teams and management
• Support the Organization and process change initiatives within the organization, creating current and future roadmaps
• Ensure projects produce the required outputs, to the required standard of quality and the within the specified constraints of time and cost.
• Manage resource allocation and forecasting including budget forecasting for each fiscal year
• Followed the in-house project lifecycle from inception to completion using standard project lifecycle practices and artifacts.
• Worked with the Business Relationship Manager in the identification and discovery of new project opportunities.
• Identified and implemented improvements to the existing standards.
• Define and coordinate the securing of commitments from cross-functional groups and external providers in terms of resources, cost, schedule, and performance
• Assist Global Audit Portfolio Management leadership with the development and implementation of Methodology Program strategy, institutionalizing and maturing the Program Management (PM) life cycle methodology, and advancing the capabilities of program management and project management
• Capable of strategic thinking and of moving strategic plans into action
• Demonstrated strong problem solving, analytical and heavy facilitation skills with experience working and fostering relationships with different management level executives in professional services and matrix management environment

Environment: MS Project, MS Office Suite - MS PowerPoint, Word, Excel, MS Visio, .Net 4.5,Windows 2012, SharePoint 2007 and 2013

Sr. Project Manager/Business Analyst

Key responsibilities include:

• Proactive and customer-centric interface between Customer and NICE, while determining that internal customers, technical staff and upper management are kept aware of project status, issues, and escalations.
• Manage multiple, parallel projects through solution delivery using formal project planning and budget management techniques.
• Plan, estimate and organize overall implementation of NICE products while being applied in Customer environments.
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation and revenue recognition.
• Serve as the communication link between Customer and NICE throughout the entire project, and act as liaison with other NICE departments and PMO
• Accountable for documents including Statement of Work (SOW), Requirements document, Project Plan, Technical Design document, Acceptance Test Plan, Site documents, Delivery related materials, Implementation document, and Project handoff.
• Planned and defined system requirements with Use Case, Use Case Scenario and Use Case Narrative using the UML methodologies.
• Plan, estimate, and organize overall implementation of NICE products including equipment delivery, site readiness, managing resources for the project, installation, and training.
• Coordinate with and be responsible for working with the Solution teams on implementing solutions that require customizations and added value services
• Manage applications through the various lifecycle stages from the sale through design and delivery.
• Identify and categorize acceptable levels of risk and potential impact of risk factors.
• Process-oriented and able to meet rigorous documentation requirements.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Conducted weekly meetings with users, executive sponsor, and management for prioritization of requirements and management of project scope.
• Conducted weekly meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Facilitated user acceptance testing and test strategies with Information Systems Group
• Suggested measures and recommendations to improve the current application performance with the aid of CRs (Change Requests).
• Assisted the SA to document all custom and system modification after the CRs were satisfactorily solved.
• Communicated and presented progress of the project and milestones to stakeholders and business sponsor.
• Created training manuals and presentations and gave demonstrations to future users to facilitate their activities in the new system.

Environment: MS Project, MS Office Suite - MS PowerPoint, Word, Excel, MS Visio, PO Designer, SQL server, .Net, Java

Program Manager/Business Analyst

Key Responsibilities include:

• Defined project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.
• Represented the project in meetings with users, executive sponsor, developers and management for prioritization of requirements and management of project scope.
• Conducted interviews with key business users to collect requirement and business process information.
• Created and tracked project plans, project schedules, milestones, resources using Microsoft Project 2007.
• Communicated and presented progress of the project and milestones to stakeholders and business sponsor.
• Worked actively with development to make sure they have proper understanding of business requirements
• Proactively managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management.
• Using detailed knowledge of enterprise application features and functions, assessed scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Identifying, tracking, managing and mitigating project risk and resolving project issues
• Managed and ensured on-time and on-budget performance of the assigned efforts to the mutual satisfaction of the business partners/sponsors.
• Implemented the full project lifecycle phases including user interviews, requirements gatherings, functional specifications and quality assurance. Designed and developed project document templates based on SDLC methodology.
• Experience creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.
• Conducted numerous brainstorming sessions with other Business Analysts, and System Analysts to bring everyone involved on the same page.
• Created comprehensive workflows in both Current and Proposed state and performed Fit/Gap analysis for applications requesting enhancements. This included creating process flows, identifying existing technologies, documenting the enhancement requirements to meet the end state requirements.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas.
• Developed and executed the test strategy, test plans, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge. Conducted Unit, Integration and Regression testing.
• Experience with organizing, facilitating and conducting cross-functional UAT sessions while developing and maintaining quality procedures, and ensuring that appropriate documentation was in place.
• Developed training materials for new technology and process improvements.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Partnered with the technical areas in the research and resolution of system and process problems.
• Analyzed research on operational procedures and methods and recommend changes for improvement, with an emphasis on automation and efficiency.

Environment: PeopleSoft, SQL server, .Net, Java, Sharepoint, MS Project, MS Office Suite - MS PowerPoint, Word, Excel, MS Visio,

Business/Systems Analyst

Key Responsibilities include:

• Single point of contact (SPOC) for 72 projects with AOTS impacts in managed services like BVOIP, AVPN and MIS. Projects that I worked on involved Acorn-Small Business VoIP, IP toll free which added the 1-800 services over BVoIP, AGN MOW providing AT&T service in Asia and Europe, among many others.
• Teamed up with users to be able to clearly define their business requirements and needs, and verify if the proposed solution meets their needs as early in the software lifecycle as possible. Analyze requirements, procedures and problems to automate and improve the existing system.
• Collaborated with business partners and stakeholders to identify the risks and open issues and provide insight into the size and scope of the impacts to the system being developed.
• Requirement Gathering and Analysis, understanding functional needs, creating Business Requirements Document and the Systems Requirements Specification Document.
• Organize, facilitate and conduct requirements sessions with management, SME (Subject Matter Experts), vendors, users and other stakeholders for open and pending issues and to elicit, specify and gain consensus on Business Requirements, initial storyboard model, system boundary, constraints, scope, and relative priority of each of the requirements for grouping into development iterations.
• Involved in Inception Phase and prepared Logical Data Models that contains set of diagrams and BRD’s supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Worked with the developers making sure that they understand the requirements precisely and made sure that the subsystem designs and implementations satisfy and fit into the overall architecture.
• Performed System Tests and helped identify the system components under test and the interfaces required to support the functions. Developed strategies with Quality Assurance group to implement Test Cases for stress testing and UAT (User Acceptance Testing).
• Documented the functional requirements of the system for Production Support Operations (PSO) so they can understand the functionality of the enhancements to the system to be supported for the benefit of the end-users and customers.
• Demonstrating to the end-user representatives so they can understand how their requirements have been satisfied within the system.

Management Level Activities:

• Collaborated with the business sponsor to gather the metrics and data required creating cost justification, business case, and risk assessment presentations and documents. Partnered with business sponsor to present the business case (including cost justification and risk assessment) to upper level management.
• Providing High Order Magnitude estimates based on initial requirements from users for funding purposes.
• Prepared ad hoc internal financial analysis report/presentation for senior management meeting for decision-making.
• Create estimates to provide feasible performance objectives, make decisions, create plans, and determine the amount of resources needed to perform project activities, proper project planning and control. Also involved analyzing alternatives, evaluate feasibility, evaluate business value of the project, and predict performance.
• Responsible for updating the historical repository of the estimation information and the analysis and tracking performance against estimates.
• Generate time, cost and progress (against deliverables) reports and document business benefits of the projects per release.
• Tracked projects with service assurance impacts including new users information and ticket volume for capacity management

Environment: Remedy, Cobol, Oracle, MS Project, MS Office Suite - MS PowerPoint, Word, Excel, MS Visio, Business Objects,

Business Responsible / Business Analyst

Key Responsibilities include:

• Identify Stakeholder and end-user profiles. Document Stakeholder expectations and initial end-user requirements. Collaborate with System Owner to author the Project Vision document.
• Discussed with end-users through numerous requirements gathering sessions through Joint Application Design (JAD) and Joint Requirements Planning (JRP) sessions for the prioritization and re-prioritization of system requirements for this custom built Java application.
• Gathered and analyzed requirements to access operational data and to strategize requirements based on relevant information, understanding functional needs, creating Systems Requirement Document. Develop Use Cases and Use Case Diagrams.
• Worked closely with the Project Manager and Sponsor assessing the progress, dependencies and risk aspects of the project. Used MS Project for tracking the progress.
• Represented the project in meetings with users and management for prioritization of requirements and management of project scope. Present updates to the steering committee.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Closely monitored the progress of the system as it was developed to ensure it meets the finally agreed upon requirements and to avoid scope creep.
• Responsible for meetings with users and vendor to resolve issues and improve the process to ensure a stable and accurate solutions.
• Gathered and finalized the requirements for setting up the test environment.
• Test manager for this project, prepared test cases for UAT, coordinated and ensured thorough testing is done globally. Performed manual front-end testing to check all functionalities of different modules.
• Coordinated the daily tasks with the development vendor. Conducted weekly project status meetings.
• Assigned problems to appropriate software development team for fixes.
• Performed manual front-end testing to check all functionalities of different modules.
• Provided support to user during the initial stabilization phase
• Establish and plan for global training of the product. Developed User Manual and Training Material for the application.

Business Intelligence (BI)/ Sharepoint Integration

• Responsible to gather requirements from all regions (Asia, Europe, Oceania, America)
• Prepare specifications for all the reports.
• Responsible for meetings with end-users (SMEs) of the system, to elicit, listen, and understand their vision of what the reports should do and look like through one-on-one interviews.
• Interacted with the users for the subsequent changes and enhancements.
• Worked on designing the Sharepoint on the intranet for accessing Cognos8 to run the reports.
• Trained the end-users to coordinate their activities via the new system.
• Developed User Manual and Training Material for the application.

Other Responsibilities

• Worked as Systems Analyst, and assisted in solution development, system and Integration testing in their current running application Saga.
• Gathered and documented issues and concerns of the development team and the end-user group through a continuous issue-resolution and escalation process.
• Defect tracking and change request management using appropriate tools.
• Defect tracking and monitoring the work orders to resolve each issue. Coordinated the cross-functional collaboration and communicated frequently for issue resolution. Suggested measures and recommendations to improve the current application performance.
• Conducted regular work order status meetings and presented the progress of the current release to the developers and the Head Business Responsible.
• Developed a framework of guidelines, process documents and templates for offshore project execution.
• Discussed with management, estimated projected workload and produced cost benefit analysis for the offshore business scenario.
• Documented, designed, coordinated and ensured thorough testing is done for all custom and system modification for their Covus application before deployment is done.
• Responsible for the verification of the data quality reports. Discussed the factors affecting data quality with the regional heads and suggested measures to improve their current performance.

Environment: Microsoft Office (PowerPoint, Excel, Word), MSVisio, MS Project, Microsoft Office Meeting, Java, Cognos 8, Sharepoint, Covus, SAGA