SUMMARY:

• Strategic Management role offering the opportunity to extend my successful track record of increasing revenues, profitability and client satisfaction/retention by formulating, aligning and leading execution of client - focused strategies, business processes and technologies that deliver extraordinary value.
• Visionary Technology Manager and Business Strategist whose leadership added millions in new revenues and cost savings to the bottom line of a premier hospital group, a major hotel chain and a B2B technology startup. Highly effective product manager and team builder with unique talent for turning failed development efforts and client relations disasters into highly profitable wins by quickly analyzing and transforming operations, technology and client communications. Influential thought leader and diplomatic communicator at all levels with demonstrated ability to win the buy-in of international C-level executives, boards of directors, business managers and technologists. Expert in Lean Six Sigma, business analysis and design, mobile technology, collaborative technology and customer engagement technology.

TECHNICAL SKILLS:

Software: Plant UML, Microsoft Project, Team Foundation Server (Visual Studio) 2010 and 2013, Rally Software, JIRA, Balsamiq, Axure, Web Sequence Diagrams, Hyper-V, VMWare Server, Adobe RoboHelp, Adobe Captivate, TechSmith Camtasia, TechSmith SnagIt, MS Dynamics CRM, MS SharePoint, MS Project, MS Word, MS Publisher, MS Visio, MS PowerPoint, MS Excel, Outlook, Open Office, Various technical and troubleshooting freeware applications.

Platforms/Languages/Architectures: Microservices Architecture, Monolothic Web Application Architecture, SaaS Deployment, Distributed Deployment, Windows Server 2008 R2, Windows 8, Windows 7, Windows Vista, Server 2003, Windows XP, Windows XPe, Windows Embedded for POS, Windows POSReady 2009, XML, HTML, CSS, C++*, Java*, .NET*, MS Dynamics CRM* (*Functional Design and Team Management)

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Senior Technical Program Manager

Responsibilities:

• Enabled technology division of a 6300+ property hotel holding company to successfully launch a cloud-based SaaS Electronic Data Interchange platform product, providing unique value to half the hotel market. Facilitated over $3.7MM in revenues in the first 3 months by providing business and technical requirements instrumental in closing two large transactions.
• Reinvented product vision of an enterprise data interchange platform using microservices architecture.
• Designed open-concept SDLC and administered ALM solution, designing a data structure to support the transition from SCRUM to Kanban, accounting for SAFe implementation of microservice application.
• Optimized the flow between product and technology teams by performing functional meets technical design tasks of creating pseudocode for development teams using co-design sessions and Plant UML diagramming.
• Eliminated $400K from the cost of each custom-built interface by designing a universal translation platform leveraging industry standard configurations instead of custom code without conceding any proprietary features.
• Reduced customer complaints, expedited bug fixes and saved over $156K annually (5% total revenue) in labor costs by leveraging expertise in value stream analysis to automate detection and reporting of errors in hotel reservations.
• Eliminated $124K (4% total) in annual lost revenues (and lost customers) by redesigning the system’s required data set to process any reservation with a valid credit card number and not allow a variety of human errors (e.g., misspellings, improper field entries) to disrupt the process.

Confidential, Phoenix, AZ

Manager

Responsibilities:

• Within two months as new technology manager for the premier cancer treatment hospital group in the US, revitalized a demoralized team that experienced 80% turnover by leading them in the successful creation of an enterprise CRM solution for optimizing business development and retention. (This followed 8 failed attempts over the prior year).
• Averted over $180K in employee replacement costs by leading culture changes that improved employee morale, collaboration and retention through recognition and team building.
• Saved over $118K by leaning out development lifecycle processes.
• Restored trust and established strong partnerships with 11 frustrated internal client groups, persuading two of them to stop lobbying for technology replacement at a cost of $3.2MM.
• Pioneered clinical data mining business intelligence solution focused on outcomes of stage 3 and 4 cancer patients by creating a new focus group where silos previously existed that leverages patient acquisition, patient retention and treatment data to determine life-saving actions and timelines.

Confidential, Phoenix, AZ

Senior Business and Technology Analyst/Product Manager/Project Manager

Responsibilities:

• Rescued $3MM project for B to B technology startup and attracted $6MM in VC funds to the firm in the process by leading team that analyzed and defined strategy to make their cutting edge enterprise solution executable for one of the largest water companies in the world.
• Enabled the startup’s executive team to overcome a prideful reluctance to acknowledge and address fundamental problems in their technology and client relationship management by presenting irrefutable evidence of legal liabilities, shortcomings in their software and lack of transparency with clients.
• Coached startup’s operations staff to perform business analysis, expediting their ability to clarify business requirements and enabling them to prevent recurring issues by instilling an awareness of how to use deductive reasoning to drive practical deliverables from a client’s vision.
• Restored startup’s relationship with their client by making compelling presentations to the water company’s CFO and board of directors that substantiated ROI of our newly tailored solution. Leveraged cross-cultural skills to effectively influence European audience.