Customer Service/Office Manager Resume Dexter, MO - Hire IT People

SUMMARY:

I am a friendly and dedicated individual who has the ambition to succeed in any given environment. I do have office skills but I’m willing to learn in areas not refined in. I am always up for a challenge. I work well with others, as well as, working efficiently on my own. I’m seeking a position where I can develop and excel while giving my best to an employer.

PROFESSIONAL EXPERIENCE:

Confidential, Dexter, MO

Customer Service/Office Manager

Responsibilities:

Create and document daily reports for Regional General Manager
Supervise over 14 employees in 7 different offices
Perform evaluations on employee
Create and maintain a positive work environment
Report to Upper Management with data on sales and collection results
Monitors customers calls to ensure quality service
Process and document sales for technicians and direct sales representatives.
Handle customer issues in person and over the phone in a courteous, professional manner
Knowledge of ICOMS billing system, Excel, and Word
Create and maintain files
Starting position was Sales and Service Representative and was promoted to Administrative Assistant to Regional General Manager in March 2009. Was promoted again September 2011 to current position of Customer Service/Office Manager.
Work closely with Supervisors and Regional Manager on important projects they assign
Manages time clock and submits time for 30+ employees to Human Resources
Administer drug testing on new employees
Responsible for new hire paper work on new employees
Maintains the on call and vacation calendars
Organize office/area functions - Customer Appreciation Days, Open House, Employee functions, etc.
Accounts payable (codes invoices and submit to Corporate office)
Checks and rechecks for accuracy
Responsible for accurate work completed by deadlines
Maintains confidentiality on employees, customers and business strategies
Responsible for ordering of office supplies, uniforms and other supplies needed

Confidential, Parma, MO

Head Start Teacher

Responsibilities:

Create and execute lesson plans
Maintained files on each child
Developed working relationships with parents to give their child the best learning experience possible
Handle data in a professional, confidential manner
Responsible for all work completed by dead line
Responsible for 20 children in the classroom, bus, playground and fieldtrips
Adapt quickly to ever-changing paperwork and practices in the classroom and office

Confidential, Dexter, MO

Childcare Provider

Responsibilities:

Responsible for 3-4 small children in a home-like environment

Confidential, Springfield, IL

Special Education Attendant

Responsibilities:

Help Special needs children achieve success in the classroom
Work one on one with children with life skills, example: brushing teeth, using eating utensils, importance of good hygiene, etc.
Report to Classroom teacher any achievements or areas more work needed.
While working in a Satellite classroom in a rehabilitation center for adolescences, contacted home school districts to obtain educational information to continue education in center
Handled all information in a professional, confidential manner

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Customer Service/office Manager Resume

Dexter, MO

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