SUMMARY:

• Visionary executive with a knack for startups and 15+ years’ experience supporting diverse environments and managing high - growth, fast-paced operations ranging from two-person businesses to Fortune 500 enterprises. Combines a solutions-oriented focus, extensive technical ability and leadership acumen with time-honored project management principles to discover opportunities, track new developments, and introduce technical innovations. Demonstrated ability to:
• Conceive, develop, and manage exceptionally successful large-scale projects throughout design, development, documentation, delivery, and support processes
• Establish and manage cost-effective international sourcing and facility operations
• Institute across-the-board cost-saving measures without downsizing
• Assemble, Lead, and motivate high-caliber technical/professional teams
• Design/Reengineer top-notch customer service and technical support operations
• Read and Speak Intermediate/Conversational French, German, and Spanish

EXPERTISE AREA:

• Design
• Research Support
• Customer Service Large scale projects
• Hands-on Results-driven

PROFESSIONAL EXPERIENCE:

Confidential

Technology Project Consultant

Responsibilities:

• Assessed and analyzed clients’ business, financial and technology situation. Provided documented solutions plan to address client needs. Developed a technology rollout schedule and budget.
• Introduced new networking infrastructure allowing remote-users connectivity and site-to-site VPN which allowed their finance teams to collaborate on projects simultaneously.
• Installed and configured new servers to support Fleet-Tracking and Management software allowing real-time tracking of company assets.
• Reconfigured physical and virtual LAN topology. Deployed servers; setup Active Directory, Group Policies and NAS. Introduced Office 365, cloud-based back-up and collaboration tools.

Confidential

Co-Founder, President

Responsibilities:

• Develop several programs in Baltimore and Annapolis (primarily) focused on outreach to young minds.
• Manage programs and projects directly; also develop partnerships with many local non-profits to support their existing programs.
• Participate in many National and Regional energy-related programs and trainings, such as Energy Path 2014, BGE Smart Savers Program Training and the EPA EnergyStar program.
• Develop sustainability plans; calculated energy use intensity (EUI); plan and install automated HVAC/environment-control systems.
• Drive new business; represent companies at various functions; develop strategic communications, business and marketing plans; develop educational and outreach materials and campaigns.
• Consult on Business/Work-Flow optimization and IT projects to determine client requirements.

Confidential

I.T. Project Manager, Technology Consultant

Responsibilities:

• Worked closely with Campus Managers to coordinate site-maintenance/improvement schedules; led initiative to “Green the Campus” by introducing recycling awareness and automated lighting/environmental controls; researched private and government initiatives/incentives to provide funding to upgrade/replace computers and large appliances.
• Unified, managed and serviced four distance learning centers utilizing Crestron and Polycom technology consisting of six classrooms and eight computer rooms that allowed remote, real-time, audio/visual interaction across the sites, saved the College money and provided a seamless, consistent experience for students.
• Redesigned and instituted the Learning Management System (LMS) for SDC’s Nursing Program. Later, transitioned from Moodle to a Blackboard Content Management System (CMS).
• Introduced the college’s first Google Apps Domain (in 2008) to provide a collegiate student e-mail system (an SDC first). This facilitated better Faculty-Student interactions and experiences by moving everyone from personal e-mail to a uniform, reliable platform.
• Spearheaded a college-wide initiative to upgrade communication infrastructure by creating a RFP process to upgrade and unify ISP providers, which led to a 2500% increase in bandwidth and a 40%/month savings per site - critical in the amalgamation of college networks.
• Designed a multiple-site Network/Domain (upgrading from workgroups) using MS Windows Server 2003/2008 (Active Directory/VPN/File-Print server) and brought servers online for Lync and DirectAccess. Installed and configured SQL and Apache servers for Follett library software. Migrated domain to Windows 2012 and introduced Hyper-V.
• Provided their first enterprise-level computing environment for students and faculty. Campuses benefited from true networking capabilities (printer sharing and management, file shares for professors, etc.), were more secure, and downtime was reduced by a measured 35%.

Confidential

Director of Facilities, I.T. Manager

Responsibilities:

• Developed and managed a $5+ million annual budget; purchasing authority for office and technology expenditures; prepared office utilization and network capacity reports; identified and reported on team/department metrics.
• Chosen as the liaison between management and vendors/service partners to sustainably maximize existing spaces and reduce waste. Point-of-contact and resident SME for all building matters.
• Managed facility modifications and expansions, office renovations, I.T. infrastructure projects, audio-visual installs, conference rooms, and build-out projects. Lead in-house design architect and space planner for new office space (AutoCAD); designed office spaces, presentation rooms, conference rooms, and lecture halls; installed and supported a/v and classroom technology. Managed in excess of 100k sq. ft. of office space across multiple office locations. Used Microsoft Project extensively to track and report on multiple projects.
• Primary liaison to building management across multiple office locations; Extensive travel between offices to maintain office visibility and property management rapport; negotiated leases, service contracts and prepared scope of work; coordinated with building management on security and life-safety issues; scheduled large repairs and outages as well as emergency drills. Principal point of contact for emergency situations on a 24/7 basis.
• Led event-planning team to provide for company events such as company provided lunches, happy hours, BBQs, and other social events; coordinated large, multi-site events such as Halloween costume competitions, Charity:Water fund raising, and all-employee company meetings.
• Directed department and resources to handle 150-200 % employee growth rate for 2011 - 201 3.
• Implemented company-wide, online, interactive office-space management software allowing real-time interaction with managers to plan employee relocations; resulting in a marked reduction in paper consumption, office move time, and increased employee satisfaction.
• Installed, Programmed, and Managed S2 NetBox Extreme security and access control system creating seamless access control across all 7 offices, operated centrally. Transitioned office and unified access by implementing company ID card system.
• Administered office-management ticketing system for support, assets, supplies, purchasing and calendar events (OfficeSpace).

Confidential

I.T. Manager, System Administrator

Responsibilities:

• Facilitated meetings and discussions with non-technical partners to accommodate rapidly growing staff and build out infrastructure. Served as liaison between IT and Finance departments as well as IT and Office Management/HR.
• Communicated complex technical information daily with management, stakeholders and remote site leaders on multiple IT initiatives gaining a more consistent formal and informal flow of ideas and operational protocol responses and the discovery and execution of solutions quicker. Collected data and prepared reports for stakeholders.
• Migrated physical servers to virtual (Hyper-V/VM Ware) servers; Deployed cloud-hosted servers (AWS/Amazon EC2).
• Developed and Maintained site domain using Windows Server 2008/2012 Active Directory and Group Policy; managed server/file back-ups.
• Administered a hybrid Windows 7/ Mac OS X computing environment; installed and trained users on Parallels for Mac/PC compatibility.
• Installed/configured Apache/web, VPN/RAS, SCCM, DirectAccess and Lync servers; deployed cross-site VPN/tunneling solutions.
• Trained employees on systems, including Microsoft Windows 7 and Office (2010/2013/365 ) software including Access, Project and Visio. Tested and introduced collaboration tools such as Smartsheets, Mavenlink and Lucidcharts; Supported Microsoft Access database and managed iterative development cycle.
• Managed Mobile devices using OS X Server, Meraki System Manager and proprietary iOS tools.
• Supported a high-growth environment, keeping a focus on inner-office space and resource allocation.
• Coordinated UI/UX improvements and SalesForce (CRM) feature development (SDLC) for internal and external clients (JIRA).
• Trained new users for a VOIP based PBX phone system (Mitel/Jabra). Led team to scale telecom infrastructure from 46 simultaneous users to 500+. Networked all offices to use a common network to increase end-user productivity & satisfaction. Created documentation to ensure consistency and replicable results.
• Managed and administered ticketing system for helpdesk, assets, supplies, and purchasing (SalesForce/Zendesk). Scaled system from ~50 tickets/week to multiple-user system handling in excess of 800 tickets/week; Instituted and coordinated workflow processes.
• Integrated remote and onsite troubleshooting and resolution of common desktop computing issues, workstation and server upgrades and maintenance (Windows and Mac). Enforced IT security policies.

Confidential

IT Consultant

Responsibilities:

• Overhauled computer hardware and software for Main office and seven sites around the county, including coordinating internet access and VPN connectivity for all sites, allowing them to collect real-time data and performance metrics for the first time.
• Transitioned in-house database to cloud-based Childplus.net program, which later became a mandated program standard and ensured program compliancy.
• Synergized with key stakeholders (site leaders, business managers, compliance officers) to assess program needs and desires, resulting in the formation of a new process review group and employee trainings for Microsoft Windows XP/7 and Office (2003/2007/2010 ), which I created and led.

Confidential

Solutions Architect

Responsibilities:

• Led team of eight peers to a 92% average call score with several members regularly receiving 100% call monitoring scores.
• Promoted to develop call strategy after receiving the “Business Development All-Star” award for consistently converting prospect leads over $100k.
• Rewarded for identifying & resolving shareholder issues with urgency, empathy, tact and composure.

Confidential

Assistant General Manager

Responsibilities:

• Performed as point-of-contact and lead-negotiator for company when dealing with local employee union and state liquor control board. Successfully managed to keep restaurant employee costs from rising while increasing staff from 20 to 25 employees.
• Held accountable for all-aspects of restaurant operations and satisfaction, liquor inventory, and bar quality. Improved our “secret shopper” score by an average of 12 points from 79 to 91 (out of 100).

Confidential

Co-Founder, CEO

Responsibilities:

• Created a comprehensive business plan and successfully secured investors. Presented and marketed on campus.
• Negotiated contracts with vendors and directly handled supply logistics for maintaining computer inventory while satisfying custom build orders.

Confidential

Computer Technician, Customer Service Agent

Responsibilities:

• Ensured that customers received an exemplary level of service for their questions, technical issues, and concerns both in store and via telephone consultations.
• Sold computer maintenance and upgrade packages to new computer owners by assisting customers to identify what types of products and services would best suit their needs.

Confidential

System Engineer

Responsibilities:

• Led development team for Production, Deployment, and Maintenance of Proprietary Visual Programming Software (VISVEC). Reduced project time by half by coordinating software block usage with Sikorsky.
• Created instructional management documentation on new infrastructure hardware as well as various Work instructions and Metrics to meet Capability Maturity Model (CMM) Level 3 compliancy.