SUMMARY:

An accomplished, goal - oriented Professional with a Master’s Degree in Project Management - offering 8 years of experience managing projects including $3 million dollar project cost, New Construction Single Family Homes. Additional areas of accomplishments are Software, Training and Finance. These experiences paired with seasoned team leadership professionalism, account management, process improvement, project development, budgeting, and negotiations. Strategic problem-solver who envisions smart solutions and executes with accuracy across all levels of the organization. Hands-on leader with extensive customer service experience who is able to keep teams focused and productive. Outstanding strategist with a track record of success in highly competitive business markets. Skilled in negotiating partnerships and alliances with a keen ability to capture opportunities and new ventures.

AREAS OF EXPERTISE:

• Project Management
• Specialist Trainer
• Budget Planning
• Policy Development
• Strategic Planning
• Team Development and Leadership
• Productivity Improvement
• Business Planning and Development
• Organization and Communication
• Operations Management
• Cost Control and Efficiency
• Performance Management
• Risk Management
• Problem Resolutions
• Accounts Receivable/Payable

PROFESSIONAL EXPERIENCE:

SALES SUPPORT/Project Coordinator

Confidential, Charlotte, NC

Responsibilities:

• Manage Project Request throughout its lifecycle via Order Management to ensure Close Won of Sales Project.
• Manage all Orders Business Request, Business Need, Pricing, Legal Stipulations, Compliance, Policies, Procedures and State Regulations.
• Manage the process with Executive Sales Teams, Managers, Construction Team, Contractors, Order Management, PAC Team, ICOMS Team across the region using the Salesforce System, Icoms, RDMT, Nuesupport, Nuestar Order Management, Port PS, Excel, SMB Case Resolution, Rate Center Verification, OMSE and Rate Allocation Tools.
• Update Internal and External Clients with Opportunities/Interferences/Cancellations with Order Request

A/R ANALYST, Project Coordinator

Confidential, Charlotte, NC

Responsibilities:

• Software Integration, System Training, Administered and coordinated wide range of functions including accounts receivable, commercial credit report preparation, lending risk analysis, account management and maintenance, collections risk assessment, company policy and procedure implementation, revenue adjustments, credit underwriting, iSupport ticketing system coordinator, Revenue Adjustments and Problem Resolution. Support Project Team both internal and external to stay within Scope of the Project.
• Project Lead of New Systems/Processes of New Platforms; Manage Installation, Accessibility and Training
• Account Manager of 700 Agencies and Direct Clients; secured all accounts by developing effective account management strategies, maintaining constant communication, and addressing financial needs.
• Trainer- Individual and Group, Virtual and Collocated, Webinar and Training Guide experience for 500+ Account Executives and Finance Team Members
• Effectively assess credit risk and client viability, analyzing financial statements and cash flow of customers.
• Perform quantitative and qualitative analysis of requests for loans and lines of credit.
• Including Reporting, ISupport, Revenue Adjustment, Account Adjustments, Bad Debt Write Offs, Bad Debt Recovery, Process Transfers, Forced Revenue Adjustments, Small Balance Write Offs, TeleAmerica, Reconciliations, TWCMD, Rep Fee Debit, Research and Fund Application.

DIRECTOR

Confidential

Responsibilities:

• Develop and Manage goals and objective which are implemented into innovative programs to support Academic Outreach Strategy, Develop alliances with Academic Institutions to develop, Engage and Manage Academic stakeholders, Monthly Reporting, Network Connection Maintenance, Program Promotions, Lead Committee Volunteers, Stakeholder Management, Lessons Learn and Development Assurance, Develop Newsletters and Spread Awareness of Outreach Activities.

PRESIDENT

Confidential

Responsibilities:

• Perform and control wide range of functions including financial management, coordinating board meetings and annual community meetings, produce and distribute newsletters, preparing agenda’s, appointing committees, reviewing and negotiating contracts, setting budgets, supervising community board, managing relationship contracted partners, and approval/deny payments authorizations.
• Facilitate the Financial Management of a Community of 198 Single Family Homes
• Ensured smooth flow of operation by supervising and training team of 5 members, administering allocation and management of monthly and annual budgets, and managing finances (Accounts Payables and Expenses).
• Generated savings through managing contracts, and negotiating with clients and vendors.

PROJECT COORDINATOR

Confidential

Responsibilities:

• Executive Assistance, Construction Loan Coordinator, Risk Management (Loan Operations Analyst/Funding), Underwriting Analyst, Risk Management Consumer Underwriting Administrative Assistant, Loan Documents Closer, Team Leader, Trainer, and Event Coordinator
• Facilitated and coordinated duties which encompassed in house closings for real estate and non-real estate, preparing underwriting reports (monthly, weekly and daily), operations scheduling, monitoring compliance with regulations and bank policy and procedures, ensuring compliance, and managing construction projects, loan funding projects.
• Manage New Construction Loan Projects and Funding for Homes of $3 Million Projects
• Reviewed flood, titles searches and full title insurance, engage and prepare attorney close loans
• Managed construction/perm loans and builder groups loans, manage construction inspections, access project risk, calculate funding approval, approve and fund personal and commercial loans.
• Interpreted and enforced policies and procedures to maintain smooth flow and efficiency of operation.
• Supervised and coordinated office of 100 people; provided leadership to employees, resolved office issues, and address all operational needs.