SUMMARY:

Result - driven, client oriented, Certified Project Management Professional (PMP) IT services professional with extensive program/account management experience in on time/under budget project delivery using industry best practices. Managed and delivered multiple concurrent complex projects effectively by applying comprehensive knowledge of Systems Development Life Cycle (SDLC) methodologies (Waterfall, Iterative and Agile). Substantial expertise in the public sector in particular with Public Retirement Systems. Track record in building and maintaining strong relationships with client executives/business SME’s. A strong leader with excellent communication, problem solving, decision making skills and vision of delivering technology programs on a global scale.

CORE COMPETENCIES:

• Portfolio/Program Management
• Technology/Business Strategy
• Service Delivery
• Management Consulting
• Team Leadership
• Vendor Management
• P/L Management
• Proposal Development
• Public Sector/Retail

PROFESSIONAL EXPERIENCE:

Confidential, Dublin, OH

DELIVERY MANAGER

Responsibilities:

• Provided critical management consulting and strategy for several State and local government clients about industry best practices to develop and maintain a robust solution.
• Devised data extraction and migration strategy for ERS RI for migration of critical legacy data across systems to target solution data model.
• Managed delivery team from multiple technical towers to design and develop Enterprise Application using state-of-art tools, as part of PMO for TX TRS project team. TX TRS was the sixth largest Public Retirement System in the country.
• Defined technology modernization roadmap after extensive current system study for DCP OH client; with Board approval project implementation is in progress.
• Partnered with CTO, ERS Milwaukee in delivering a continuous process improvement to reduce the IT operation spending goal set by the Retirement Board; Achieved 50% cost efficiency in 2 years.
• Supervised the product roadmap/strategy for an application used to administer Public Retirement Systems for several States and local government by collaborating with the National Retirement Practice Leader.
• Managed multiple technology initiatives across CRM, ECM, UX/Accessibility, security and cloud readiness and interacted with technical teams/vendors for effective integration of third party products (MS Dynamics, IBM - FileNet, Case Manager, HP Exstream, and Adobe LiveCycle).
• Played key leadership role in several proposal developments and contributed for closing the deals ranging from $3.5M to $45M (TCV) of project value and 14 months to 4 years' in project duration.
• Participated in responding to various requests such as RFP, RFI, and RFQ for about 13 Public Retirement Systems from across the Country and presented project solution during the bidding process.

Confidential

SENIOR CUSTOMER PROGRAM MANAGER

Responsibilities:

• Maintained project financials within +/- 3% levels for every reporting cycle (forecast and actuals).
• Managed team size of 70 plus resources including managers, tower leaders from various business units across multiple locations. Mentored the team leaders in delivering successful training to team members.
• Directed Steering Committee Meetings with client senior executives including State CIO to review outstanding project items and assign the appropriate ownership between client resources and project team to make all stakeholders accountable.
• Practiced effective change management process in implementing additional scope to enhance user functionality within original schedule resulting in increased margin and 10% or more additional revenue.
• Received ‘Top Box’ rating from clients through corporate Voice of Client survey.
• Developed and executed an efficient knowledge transition plan for client IT team to assume the complete production support responsibility ‘in house’ within 18 months resulting in huge operation savings.

Confidential

Responsibilities:

• Delivered Phase I of three-phase project in first 3 months with high-quality deliverables and entire project within original schedule (14 months - $3.5M). Ramped up the team size from 3 to 30 resources in three months through effective recruiting.
• Provided functional management support to complete the Elaboration Phase for a critical Senate Bill as change request; Client recognized CR Elaboration phase as the most successful phase of the entire project.
• Established more effective communication between development and analyst teams, which helped the successful completion of the phase and the project on time.
• Presented Executive Status report during Board Meeting on successful completion of significant milestones.
• Traveled to Offshore location to set up the first development team in Saber offshore facility. Coordinated training and development activities with Offshore Management for a team 30 developers.
• Prepared client business users for modernizing their IT application through effective consulting. Involved Organization change management (OCM) coach to train the business users about the change.

Confidential, Columbus, OH

PROJECT MANAGER

Responsibilities:

• Managed multiple project phases.
• Responsible for Project P/L, resource and infrastructure.
• Utilized the appropriate resource and strategy to complete the critical long pending Change Request resulting in client clearing $1M retention amount held for years.
• Executed System testing phase for the first time using complete offshore team resulted in on time project completion and increased project margin.

Confidential

SENIOR DEVELOPER/FUNCTIONAL ANALYST

Responsibilities:

• Managed design, development, and system testing for multiple modules of Clarety application.