SUMMARY:

• Optimally trained and PMP certified senior Technology Program/Project Management professional with over 18 years of progressive experience across a broad range of functions and diverse industry segments to include government, education, insurance, healthcare, and more.
• Highly proficient in leading and executing complex and multi - disciplinary Technology programs at all organizational levels with proven ability to lead and manage multiple projects, programs and teams with vision, creativity and business acumen.

TECHNICAL SKILLS:

• Project Management
• Program Management
• Technology Management
• Quality Management
• Security Risk Management
• Requirements Management
• Contracts Management
• Change Management
• Communication Management
• Governance/Compliance
• Scope, Schedule, Budget
• Agile (Scrum, SAFe, XP)
• SDLC / CMMi / ITIL
• Citrix, VDI, Cloud, Web
• MS Office, Visio and Project
• Resource Management
• Infrastructure Management
• Cloud Computing

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Technical Project Manager

Responsibilities:

• Currently working as, the technical Project / Program Manager of Enterprise Desktop 10 Image Engineering project spanning over 25000 users and computers worldwide, working with clients and customers (e.g. management, staff, consultants, etc.) in assessing IT needs, providing technology solutions and alternatives, resolving IT problems with a firm commitment to providing quality products and services.
• Created and managed multiple SharePoint based team project sites including “Program Asset Library”, team collaboration, Issue & Feedback collection, repository and more.
• Organizing, planning and managing various technology projects with traditional and agile methods, ITIL / Software Development Life Cycle (SDLC) processes & best practices. Developed implementation strategy of various cutting edge technology and innovations.
• Evaluated, Defined, integrated, implemented, and maintained multiple concurrent IT products such as Citrix, Windows, Office 365, Microsoft Azure Cloud, ADFS, and more with optimal attention to detail in the application of IT guidance, policies and procedure.
• Directed and managed highly technical initiatives in the scope of quality; schedule; risk; communication; change; and reporting using MS Project, Visio and other tools. Identified and resolved IT operational or project level. Provided Alternatives Analysis and recommendations in accordance with accurate and relevant information.
• Managed technology consolidation to provide a single Enterprise Monitoring Framework and management dashboard (e.g. servers, security, datacenters, etc.).
• Briefed and advised senior officials (including various strategic and governance boards) and Collaborated with external and internal stakeholders on business and IT matters in technically authoritative and persuasive oral presentations. Disseminated technical information to varied audience effectively with active listening and catered responses.

Assistant Chief Business Integration

Responsibilities:

• Developed the Enterprise level IT Acquisition and Sourcing Plan, Human Resource Management Plan and Staffing Matrix, Communication Management Plan, Quality Assurance and Surveillance Plan, Change and Risk management process and framework inclusive of Risk Management Plans and Registers.
• Managed the schedule, budget and progress of 14 projects of the program ensuring applicable Knowledge, Skills, Abilities (KSA) are present among staff. Provided direction, guidance, mentoring, and constructive feedback to ensure performance, communication, collaboration, unobstructed flow of information and ideas.
• Managed design, engineering and software development initiatives. Developed and maintained short and long-range plans through SDLC principles, established priorities, goals, objectives, milestones, etc. Managed capability delivery and management of triple constrains of the projects via rigorous quality; risk; change; configuration; resource; and budget management efforts. Implemented numerous standardized processes.
• Led and managed the core Program management team. Established, monitored and reviewed annual performance criteria and recognized, rewarded or counseled associates as appropriate in relation to individual and team performance. Implemented federal practices for staffing, EEO, diversity, development; training, retention, awards and more in addition to providing a productive work environment.
• Oversaw software development and infrastructure scale-up in both traditional and agile methods adhering to the System Development Life Cycle and process improvements with optimal attention to detail in the application of IT guidance, policies and procedure.
• Served as the Contracting Officer's Representative for multiple high value contracts. Assisted in the development of Statement of Work (SOW); Request for information / Proposals (RFI/RFP); Performance metrics; and Solicitations for IT Acquisitions. Served as the lead technical evaluator for corresponding proposals and bids. Managed, measured and monitored IT contracts and associated service level agreements (SLA) to ensure performance; compliance; successful and timely delivery of products and services.
• Managed enterprise level programs in collaboration with clients and customers (e.g. management, staff, consultants, etc.) in assessing IT needs, providing technology solutions and alternatives, resolving IT problems with a firm commitment to providing quality products and services at both operational or project levels. Provided Alternatives Analysis and recommendations in accordance with accurate and relevant information.
• Briefed and advised senior officials (including various strategic and governance boards) and collaborated with external and internal stakeholders on various program related business and IT matters including direction, progress, technology and spending in technically authoritative and persuasive oral presentations. Disseminated technical information to varied audience effectively with active listening and catered responses.

Assistant Director Technology Division

Responsibilities:

• Integrated programs and services across IT disciplines and developed solutions to interoperability issues including business continuity planning and policy interpretation. Identified new technologies and developed comprehensive integration plans to in corporate new technology to enhance infrastructure; services and organizational operations. Led the development, implementation, monitoring, governance and review of technology plans, programs, policies and procedures for organization wide and cross organizational IT programs and initiatives. Managed enterprise level programs in collaboration with clients and customers in soliciting; gathering; and analyzing requirements to provide matching technology solutions and alternatives. Resolved IT problems with a firm commitment to providing quality products and services.
• Developed and maintained short and long-range plans through IT Project Management principles, established priorities, goals, objectives, milestones, etc. Managed capability delivery and management of triple constrains of the projects via rigorous quality; risk; change; configuration; resource; and budget management efforts. Managed the schedule, budget and progress of multiple enterprise IT projects valued over 50 million each and designed and implemented the first PaaS cloud in the US Govt.
• Managed multi phased systems design, engineering, software development, infrastructure management, IT security and architecture (Enterprise, Segment and Systems) initiatives. Developed and maintained short and long-range plans through IT Project Management principles, established priorities, goals, objectives, milestones, etc. Managed capability delivery and management of triple constrains of the projects via rigorous quality; risk; change; configuration; resource; and budget management efforts. Implemented numerous standardized processes inclusive of Schedule Management, Budget Reporting, Risk Management, Security Management and Analysis of Alternatives with accurate information.
• Developed and implemented numerous enterprise level standardized processes and documents inclusive of IT Acquisition and Sourcing Plan, Alternatives Analysis, Independent Government Cost Estimates, Human Resource Management Plan, Communication Management Plan, Quality Assurance and Surveillance Plan, Change/Configuration Management Plan, and Risk Management Plans and Registers.
• Led and managed the core Program management team. Established, monitored and reviewed annual performance criteria and recognized, rewarded or counseled associates as appropriate in relation to individual and team performance. Implemented federal practices for staffing, EEO, diversity, development; training, retention, awards and more in addition to providing a productive work environment. Designed and implemented training programs to ensure relevant and timely Knowledge, Skills, Abilities (KSA) are present among staff. Provided direction, guidance, mentoring, and constructive feedback to ensure performance, communication, collaboration, unobstructed flow of information and ideas
• Served as the Contracting Officer's Representative for multiple high value contracts. Managed, measured and monitored IT contracts and associated service level agreements (SLA) to ensure performance; compliance; successful and timely delivery of products and services. Participated in the development of Statement of Work (SOW); Request for information / Proposals (RFI/RFP); Performance metrics; and Solicitations for IT Acquisitions. Served as the lead technical evaluator for corresponding proposals and bids.
• Briefed and advised senior officials (including various strategic and governance boards, IT, Procurement, Law, and outside legal counsel, etc.) and collaborated with external and internal stakeholders on various program related business and IT matters including direction, progress, technology and spending in technically authoritative and persuasive oral presentations translated in business terms relevant to the audience. Disseminated technical information to varied audience effectively with active listening and catered responses.

Program / Project Manager

Responsibilities:

• Managed The EDGAR Operations and Maintenance and Software/Systems Engineering Transition Evaluation Project for the Securities and Exchange Commission (SEC). Managed contracted projects at the Bureau of Census at the program level. Provided consulting support with Citrix and IT Security.
• Assisted in the identification of new technologies and the development of plans to in corporate new technology to enhance infrastructure; services and organizational operations. Participated in the development, implementation and review of technology plans, policies and procedures for organizational IT programs and initiatives. Managed multiple systems design, engineering and software development initiatives.
• Performed a broad range of assignments as the functional expert in assigned areas of responsibility inclusive of setting program goals and establishing priorities to support the information technology mission.