Professional Summary Extensive experience as a client focused Business Analyst and Project Leader dealing with Information Technology and Financial Applications, as well as quality assurance, billing,calculations, Data Warehouse internal/external application training. Utilized, RUP, Use Cases and Rational Requisite Pro. Involved in the management re-engineering of organizations. Project Management/Business Analyst using Waterfall and Agile Methodology. Worked with CRM Applications including Goldmine Worked on Billing Projects dealing with international currency conversion. Involved with e-commerce related product development. Project Leader for E911 Project Involved with XML Data Transfers. Extensive knowledge of Mortgages and Reverse Mortgages Strong experience in the re-engineering of systems and procedures. Involved on-going Production Support after product is released. Dealt with internal/external clients regarding Training and associated User Manuals. RUP Rational Unified Process using Rational Tools. Mercury Interactive Test Suite Including Test Director. Managed testing of new and converted software based on test cases. Involved in determining requirements for billing calculations for services rendered and international currency conversions.
Confidential,Project Manager January 2011-Present
-Worked on several independent IT Projects that involved analysis and the use of Req Pro for various Telecom Projects
-Taught Req Pro to other team members
Wrote specific BRDs, HLDs and JRD for Project
Confidential, Middletown, NJ (June 2007 to December 2010) Wrote and completed various BRDs (Business Requirement Documents) that explained Rules Based procedures and workflows for resolution of Network related issues. BRDs included documentation that explained the use of Data Warehousing and SQL Queries based on interview with stakeholders Wrote Artifacts such Use Cases as basis for testing BRDs were based on the development of business intelligence used MS Access. Used UML Modeling to describe the workflow of reporting and fixing outages. Responsible for the re-engineering of Workflow and Procedures in offices. Involved in the development of new SOW and procedures for process flows and Process Management. Involved in writing specification for CRM, Service Assurance and Order Management systems. Involved in writing system engineering specifications. Used data models to speed up querying and reporting and that are not appropriate for transaction processing and Data Quality issues / problems. (Completeness, conformity, and, integrity). Conducted JAD Sessions with key stakeholders and technical staff. Dealt with issues of Interoperability with .NET. Wrote specifications for Micro Intelligence Strategy. Specifications dealt with DB2 Tables/Queries. Responsible for the re-engineering of Workflow and Procedures in offices.
Business/Systems Analyst / Project Manager (Contract)
Technical Environment: Windows XP, .Net, Mainframe COBOL, DB2, MS Access, UML, JAD, BRD, SQL
Confidential,Volt Consulting, Jersey City, NJ (June 2006 to May 2007) Involved in the development of enhancements of Financial Analysis and Tracking and Existing Financial Applications including payroll/human resources and related sub-systems including Payment/Remittance based on user interviews Wrote BRD dealing with data warehousing and risk assessment for Treasury Department, as well as using VISIO and MS Office Suite using Artifacts for additional user documentation. Wrote Use Cases as bass for testing Utilized Mercury Quality Center for the fixing of “defects”. Data warehousing and Data Modeling from CRM involved in BRDs. Involved in System Re-Engineering based on testing results. Responsible for coordinating specific components of the conversion/migration of JP Morgan and Chase to Bank One Financial Accounting with Users to determine Reporting Applications (the overall JP Morgan Chase system). Involved with the identification of ‘Defects’ in Testing and Production Support. Used UML including artifacts to model Process Flows for Error Correction and Account adjustments. Dealt with issues related to Mortgages and Reverse Mortgages Responsible for coordinating specific components of the conversion/migration of JP Morgan and Chase to Bank One Financial Accounting with Users to determine Reporting Applications (the overall JP Morgan Chase system).
Business/Systems Analyst (Contract)
Technical Environment: Windows, Mainframe COBOL, CICS, Business Objects, Internet, MS Office Suite, MS Access, MS Visio, SRS, Mercury Quality Center, UML, BRD
Confidential, (August 2005 to April 2006) Involved in the establishment of new procedures for Wireless billing system. CRM Interface Specifications with various modules. Responsible for serving as the Information Technology liaison for over 60 client applications that interfaced with Wireless Billing System for the purpose of establishing a “New Instance” or database that included VOIP Services. Conducted interviews with external vendors including banks and insurance entities for interfacing including system re-engineering. Interfaces with users involved with Collateral Development Financial Application. Wrote BRD for Remittance for Retail Systems. Developed Risk Assessment regarding the Project and related issues. Utilized OLAP and CMMI and XML for project specifications. Wrote specific requirements to deal with Lockbox and One Bill internal capabilities. Interfaced with users involved with Collateral Development Financial Application.
Business/Systems Analyst (Contract)
Technical Environment: Windows, UNIX, Mainframe COBOL, Middleware, VOIP, SAP, OLAP, XML, CMMI, BRD
Confidential, (February 2001 to July 2005) Involved in the planning and deployment of upgrading Networks from 4ESS to 5ESS. Reported to high-level management regarding project status and was responsible for the release management of various projects including requirements gathering and analysis, development and testing for COBOL, (Mainframe environment). CICS Responsible for the re-engineering of systems using Business Intelligence Conducted JAD sessions with various Technology application developers and users. Utilized SDLC methodology for completion of Projects. Ran weekly meetings with key Project Leaders. Reported to Director and Vice President regarding progress of Projects. Developed the risk assessment for the project partly based on business intelligence Wrote BRDs for billing for specific network elements
Project Manager (Contract)
Technical Environment: Windows XP, Mainframe COBOL, CICS, Client Server, 4ESS, 5ESS, JAD, SDLC, BRD
Confidential,NJ (January 2000 to January 2001) Involved in the product development and release of client-specific telephone/DSL billing. Involved in on-going Product support/re-engineering through Remedy and Business Intelligence and developed Risk Assessment for each installation/Project Plan. Served as chief liaison to Telecom clients. Responsible for the writing of BRDs for conversion specifications. Provided in-house training for clients of billing applications. Responsible CRM Goldmine interface
Technical Environment: Client Server
Confidential, (June 1998 to January 2000) Liaison with User Groups for the purpose of receiving approval of Architectural changes. Project Manager responsible for analyzing the impact to legacy systems and developing appropriate methodology for working within existing order/provisioning structure for local systems. Responsible for providing architectural flows in PowerPoint presentations for each impacted project to members of the system architecture team, as well as upper management for clients. Project Leader for E911 Project Used Business Intelligence Tools for Project Plans/Risk Assessment
Systems Architect (Contract)
Technical Environment: Mainframe COBOL, CICS, DB2, MS PowerPoint, Business Intelligence
Confidential, (January 1997 to May 1998) Provided production support based on transactions in EDI format for LNP (Local Number Portability) Provided on-going Production Support through the use of Remedy to resolve Trouble Tickets. In production environment on an HP UNIX platform, worked as a liaison with the client and local carriers to resolve EDI transaction related problems and issues. Provided Project management affected financial Applications.
Beechwood Data Systems Business Analyst
Technical Environment: UNIX, C++, EDI, HP-UX,
Confidential,NJ (December 1994 to December 1996) Project Manager for the support and revision of Business Service Orders. Coordinated monthly updates/migrations with multiple applications for Service Orders. Worked in MVS/TSO environment for Telecom Business Service Order and financial tracking system for billing systems. Involved in the financial reconciliation of Daily Balances. Taught classes regarding Service Order processing. Wrote and developed specifications and test plans to assist in unit and system testing for mainframe environment and User documentation for service order system.
Business Analyst (Contract)
Technical Environment: IBM Mainframe/TSO, CICS, MVS
Confidential, (February 1991 to November 1994) Provided leadership for actual installation at hospital sites for Patient Accounting and Payroll. Led product development of EDI formatted files for company to become a Medicare approved vendor. Product Manager for new Home Health software to meet Medicare regulations. Senior Client Services Business Analyst for software vendor of Hospitals/Home Health. Wrote specifications to programmers to meet clients/hospitals’ needs. Worked with hospitals to improve Accounts Receivable payments situations
Business Analyst / Project Leader
Technical Environment: DEC, EDI
Confidential, (June 1987 to January 1991) Consultant and Project Leader responsible for transactions dealing with the interface between the long distance and local exchange carrier and their vendors. Responsible for the analysis and development of programming requirements for conversion of residence toll and equipment system. Wrote specifications to explain LEC “anomalies” to fellow analysts.
Consultant / Project Leader
Technical Environment: IBM Mainframe, MVS, TSO, CICS, DB2
Confidential, (October 1985 to May 1987) Responsible for the installation and on-going support of in-house HMO specific software. The Software provided physician payments based on the Capitation Rates that were established for primary physicians, as well as documenting all physician encounters. Taught HMO software to multiple levels of staff.
Technical Services Manager
Technical Environment: PICK/IBM Mainframe, PC Network
Confidential,) (November 1983 to September 1985) Computer Service Bureau for savings and loans. Senior Systems Analyst-Manager of Mortgage Conversion/ Fannie Mae interface.
Technical Environment: OWL/Mainframe
Confidential, (January 1983 to October 1983) Developed new Claims Processing software products for the purpose of installation at the Client site. Wrote User Requirement Study for self-insured and Third Party Administrators.
Technical Environment: IBM Mainframe COBOL, CICS, IMS Developed new financial software products for the purpose of hospitals meeting New York and New Jersey regulations
Confidential, (January 1981 to December 1982)
MS Office Suite (Word, Excel, PowerPoint), MS Project, MS Access, MS Visio, Waterfall, Agile, BRD’s, UAT, SDLC, Requirements Gathering/Specs, Use Cases, Windows, UNIX, HP-UX, .Net, C++, Mainframe COBOL, TSO, MVS, Data Warehouse, DB2, Mercury Quality Center,Req Pro
Education and Training
M.P.A., Public Administration