SUMMARY:

Confidential is a dynamic and innovative Information Technology and business manager/analyst experienced in application, product, software and infrastructure development projects and the supporting process/technology designs. She specializes in projects which demand a fast paced, scale - able and adaptable outcome. Extensive experience across a variety of business sectors from manufacturing to business development in leading cross functional teams through transformations and implementations requiring highly specialized functional requirements, compliance projects with large amounts of data, geographically fragmented units, complex business requirements, and large numbers of stakeholders. Analyst and Project Management experience in all phases of the Software Development Life Cycle including analytical trending, process improvement, infrastructure designs, project management, documentation, user acceptance, reporting, accountability and change. She excels in strategic projects requiring creative and innovation problem solving that result in efficiency and productivity improvements that produce strategic value to the key business stakeholders.

TECHNICAL SKILLS:

Waterfall:  Extensive experience in leading complex business projects through the Technical Design and SDLC phases, best practices and documentation.

Databases/Sources: DB2, SQL, Oracle, HANA, Siebel, Sales Force; Eloqua; Legacy Systems

Custom: Big Data (Architecture, Modeling and Governance), Predictive Analytics, SAP, CRM, BI, BW, SFA, SaaS, E-Marketing, E-Catalogs, MRP, ERP, APP Designs, ETL Design and Implementation; Governance Business Process Designs, Implementations

Web Based: HTML5, Word Press, PHP, .ASP, .NET, Java, CSS, SQL, SharePoint, Responsive Design 

GUI/Tools: JIRA, MS Project, Tableau, Visio, Visual Basic, Microsoft Office Suite, Crystal Reports, Custom Designs, Micros, Adobe Suite, Microsoft Developer’s Toolkit, Microsoft Developer’s Library, Kintera, Convio

Platforms: Enterprise Data Hubs, Enterprise Data Warehouses, Hadoop, Cloudera Cloud, Windows NT, Linux and Unix

Quality: Use Cases and Test Plans, Cases and Scripts. Applying and Monitoring Continuous Improvement

Documentation: Technical Writing, Functional, Project Management and Governance

PROFESSIONAL EXPERIENCE:

Confidential 

Program/Project Manager

Responsibilities:

• Infrastructure Project Manager for the design and implementation of the Enterprise Data Hub (Hadoop)
• Program Manager - Managing a development projects on the Enterprise Data Hub (Hadoop) and Enterprise Data Warehouse (Hana)
• Project Manager for the Enterprise Data Hub Contact to Account Master Database design, data provisioning and ETL project management implementation. The database includes over 317 million records.
• Responsible for project outcomes that equip business users to leverage self-service customer analytics to gain defined customer insights (prescriptive and predictive analytics)
• Big Data security, governance, database design and Toolset - Hive; Impala; Sqoop, Talend; Tableau Server and Desktop Visualizations.
• Project management, Process Design and Business Analyst responsibilities for the complete SDLC of the projects
• Executive level communications and presentations. Liaison between the project team and executive leadership.
• SDLC program and project management and accountability for the portfolio of projects.  

Confidential, Pennsylvania 

Director of Program/ Project Management

Responsibilities:

• Program and Project Management for the strategic partnership with the Commonwealth of Pennsylvania in a global transition of IT services to an eGovernment, leading edge effort to leverage technology to deliver services to citizens through technology.
• Project slate - Migration of 48 Commonwealth Agency’s websites and applications/services to SharePoint and lead training of Commonwealth staff to make the sites self-sustaining
• Establishing best practices, creating process documentation, creating waterfall PMI required documentation and strategic plans, template documentation package and the overall program outcomes required under the contract with the Commonwealth of PA
• Executive team program management with key stakeholders from the Commonwealth leadership.
• Leadership of project management and business analyst teams.
• Mobile Application design, project management and development
• Custom business application project
• Strategic Account Project Manager for high profile, highly technical projects with diverse stakeholders across the state and federal spectrum.
• Program manager responsible for rebuilding the small business financial component of the PA100 form. Responsible for the Technical Design Spec and requirements gathering from the key stakeholders. 
• Agile and waterfall methodologies.

Confidential

Responsibilities:

• Specializing in global, digital and web-based transformation projects including the full project/product life cycle planning and execution from process designs through project executions.
• Extensive experience across platforms, technologies, programming languages, customizations, methodologies, tools, and processes
• Facilitating executive level strategic planning sessions
• Domain Server management, hosting and maintenance
• Certified Scrum Master in Agile Project Methodology and over 20 years of Waterfall Project Management experience in communicating with users, facilitating groups, building cross functional teams, problem solving, consensus building and conflict resolution in the planning, design, development and successful implementation of projects. A spirited, self-starter with a “whatever it takes” mentality.
• Web based leading edge, technologies and solutions.
• CRM, Call Center and Help Desk process designs and project implementations
• Business Analyst expertise in complex Technical Designs and SDLC documentation technical writing.
• Successful projects varying in size and complexity including those that require stringent compliance and regulatory oversight.
• Management and Strategic Consulting Projects leading change integration through technology, teamwork and training
• Contract client teamwork, technology and training initiatives

Confidential 

Director 

Responsibilities:

• Project and program management of the company’s portfolio of projects including requirements gathering, wireframe design preparation, management of the design/development staff and the SDLC of the portfolio of projects.
• Managed an ongoing slate of 40-60 projects ranging from $5000 -$65,000 each and encompassing a wide range of customer types including insurance claims, health care-medical records, government and staffing agencies with complex privacy and compliance requirements. Solutions required securing the data
• Tools included HTML, .PHP, .ASP, .NET, Java, CSS, SQL
• Led the Web team business unit of web developers and custom programmers. Responsible for business development, process improvement projects, budget and project timeline conversions
• Increased project ROI and profitability in one year by 20%
• Weekly business unit trending, reporting and resource allocations
• Daily complex analytical problem solving