SUMMARY:

• Senior Project Manager with over 14 years of experience in areas of ideation, discovery, design, implementation of digital projects related to website and business application design / redesign. Simultaneously managed multiple projects serving as the primary liaison with senior management, developers, QA, deployment and support. Using an Agile, Waterfall & Hybrid methodologies, leads the development, testing and release of software updates to client customers.
• Personally responsible for managing the budget, resources and deliverables for projects between $500,000 and $4.5 million.

TECHNICAL SKILLS:

Methodology: Agile, Waterfall, Hybrid, Confidential Approach - 3, XP, PMP, ITIL

Platforms: Drupal, Umbraco, Magento, Capitalstream,Java, Spring, Oracle, Informix 10, React JS, Angular, Node JS, SQL Server, SQL, Windows, Linux, J2EE, .Net, C++, HTML, .Net, ASP.Net 1.1, XML, Silverlight

Tools: Jira,Confluence, MS Project, MS Office, MS Visio, Serena, HP QC, Doors

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Partner with a cross-functional team of Account Executives, Copywriters, Art Directors, Developers
• Lead discovery process on digital engagements and accurately scope projects, defining project requirements, functional specifications, and partner to finalize success metrics.
• Work in an independent fashion, solve problems, make decisions, and communicate effectively in difficult situations.
• Lead and inspire teams by communicating a vision for the project as well as involving people at the optimal levels for project success.
• Lead internal meetings with your brand team and ensure that they meet the stated objectives and stay on agenda.
• Develop project estimates and project plans with support of more senior members of the Project Management team as needed.

Confidential

Senior Project Manager

Responsibilities:

• Managed the weekly systems releases for the standard platform as well as unique versions for 4 major clients.
• Recommended and implemented changes in the software development processes to improve efficiency and customer service
• Lead implementation teams in the deployment and configuration of solution
• Served as the primary interface with customers including senior management.
• Scheduled projects to maximize the utilization and customer deliverables using the existing technical staff.
• Coach and mentor consultants reporting to them in the use of consulting methodologies.
• Created and managed project plans, budgets and schedules using, Excel, MS Project and Jira
• Generated client billings in a timely fashion and managed the collection activities for both product and consulting services.
• Managed the transition of the client’s issues to the Support organization

Confidential

Senior Manager

Responsibilities:

• Led project through the conceptual, requirements gathering, design / development and implementation phases
• Developed and maintained all IT project-related documentation
• Developed and communicated IT project plan, schedules, cost and progress
• Determined staffing requirements/employee discipline(s) and formed IT project team(s)
• Provided continuing work direction and leadership to assigned team including, scheduling, assignment of work and review of project work
• Identified and took action to mitigate potential risks and issues and made recommendations to management when escalation is required
• Utilized process improvement techniques
• Assessed variances from the plan and developed and implemented changes as necessary to ensure project meets time, cost and quality objectives
• Developed and maintained a productive working relationship with project sponsors, customers, vendors and other key stakeholders
• Worked closely with Business stakeholders & Technology team to assure expectations are being met throughout project and that the customer accepts and is satisfied with final product.

Confidential

Senior Manager

Responsibilities:

• Led project through the conceptual, requirements gathering, design / development and implementation phases
• Was responsible for Portal development projects
• Developed and maintained all IT project-related documentation
• Developed and communicated IT project plan, schedules, cost and progress
• Determined staffing requirements /employee discipline(s) and forms IT project team(s)
• Provided continuing work direction and leadership to assigned team including, scheduling, assignment of work, and review of project work
• Identified and taken action to mitigate potential risks and issues and made recommendations to management when escalation was required
• Utilized process improvement techniques
• Assessed variances from the plan and develops and implemented changes as necessary to ensure project meets time, cost and quality objectives
• Developed and maintained a productive working relationship with project sponsors, customers, vendors and other key stakeholders

Confidential

Transitions / Client Services Manager

Responsibilities:

• Directed Financial Back office project teams through the full life cycle of transition as part of the Client Service Team
• Program managed the implementation of financial back office projects from UK & USA to offshore delivery centers in India
• Coordinated selection and implementation of business intelligent reporting software applications
• Managed technical and operational teams in conjunction with project and program implementations
• Improved customer satisfaction by 45% by implementing consistent quality control and PM standards
• Compliance activities related to SOX for outsourcing engagements
• Defined project requirements, release plan, identified the risks and establish project success factors, and determined appropriate resource levels for projects. Prioritized issues for resolution, hold or escalation

Confidential

Transitions /Operations Manager

Responsibilities:

• Led efforts across multiple GE Capital businesses to outsource a wide range of back-office processes including customer service, accounting, collections, and accounts payable
• Led business process re-engineering effort for GE Capital credit documents
• Designed and implemented an end-to-end document management solution for 15-million annual credit-related documents