Team Lead Resume

TECHNICAL SKILLS:

Hardware & Software: Operating Systems Resources; Virtualization Simulation Software; Binary Format; DRAM / SRAM; Firewalls; CPU Processor Speed; F5 Hard Drive Platters Routing Standards; Verifying Basic Router Configuration; Site Survey Information; Physical and Logical Topologies; Internet Hierarchy; Internet Server Provider Requirements; Internet Server Provider; Help Desk Organization; Cabling Considerations; Selecting LAN Devices; 2003 Windows Server

Scripting and Databases: Overview of Computers and Logic; Understanding Structure; Program Planning Process Documentation and Design; Evaluating Boolean Expressions to Make Comparisons; Looping; Arrays and Memory; Control Breaks

Applications JARVIS (Joint Automation Real - time Voice Interactive System); ASTEROID (Ticket Generation); Enterprise Unified Communications; SharePoint 2010; Microsoft Communicator 2010; Microsoft Office 2010; Bloomberg Financials; CUSIP Number Research for Estate Clients

PROFESSIONAL EXPERIENCE:

Confidential

Team Lead

Responsibilities:

Troubleshooting 50 devices that would measure patients' Blood Pressure, Oxygen Content, Pulse, and Heart Rate.

Confidential

VoIP Troubleshooter

Responsibilities:

User Help Desk
Microsoft 10 Office Suite
Word
Excel
PowerPoint
HP Printer connectivity

Confidential, Chicago, Illinois

VoIP Installation and Desktop / Laptop Connections Troubleshooter

Responsibilities:

Cisco Hardphone and Softphone Post Cutover Support
Active Directory configurations
Set up of Desktops, Laptops with Docking Stations, and Printers
Coverage: 10 Floors; 95+ Users
Knowledge of Video conference equipment
Basic multimedia setup
Cisco Hardphone and Softphone Post Cutover Support
Active Directory Configurations
Coverage: 12 Floors; 600+ Users
Basic knowledge of Video conference equipment

Confidential, Chicago, Illinois

Volunteer Microsoft Applications Technical Consultant

Responsibilities:

Internet, Desktop, and Microsoft Office consultant
Database Account Security
Re - Imaging 25+ Desktops
Juniper Firewalls
Project Implementation and Coordination

Confidential, Bloomington, Illinois

Unified Communications Technical Analyst

Responsibilities:

Unified Communications installation monitor
Bridge between Field Technicians and Level 2 Help Desk
Tracked 200+ step Unified Communications installation thru Microsoft Office Communicator
Opened / Closed tickets
WAN / Active Directory / Cisco Routers 2008 R2
Help Desk Telephone Support: Levels 1 & 2
Basic knowledge of Video conference equipment

Confidential, Chicago, Illinois

Healthcare IT Help Desk

Responsibilities:

Help Desk Level 2 with Northwestern Memorial Hospital
Donor Database Maintenance via Raiser’s Edge application for UCAN of Chicago
Domain user maintenance
VoIP administration
Avaya Telecommunications Help Desk
WAN, LAN, Cisco Routers 2003/2008 R2
Active Directory Implementation and Maintenance
Juniper Firewalls
VoIP Installation and Maintenance
IP Telephone Configuration
Network Troubleshooting
Implementing and Managing Printer Connections
Windows Server Administration / Enterprise Edition
Windows Server Security 2003 / 2008 R2
Network Security
PERL Scripting
UNIX/Linux Documentation
Oracle SQL and PL/SQL
Basic Medical Terminology

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