SUMMARY:

• Project Management & On - Site Coordinator with over 5+ experience
• Business & System Analyst with over 7+ years of experience
• Worked in industries like Retail, E-Commerce, Online Marketing, Telecom, Utility and IT
• Experienced in creating WBS, Project Plan, Project Schedule, Estimation and Financial & SOW
• Experienced in CMMI - Level 3 processes
• Highly experienced in identifying the dependencies & mitigating Risk
• Thorough understanding of Software Development Life Cycle including Project Management, requirement gathering, system analysis, testing and deployment of various applications
• Extensive experience in defining business processes, user and functional requirements for Off-the-shelf and in-house
• Launched mobile web applications on i-phone, i-pad & android
• Adept at preparing business requirement document, use case specifications, functional requirement specification and unified modeling language diagrams
• Articulate & an excellent communicator, who asks right questions, develops an informed point of view, obtain consensus and is proficient in establishing business relationships
• Applied knowledge of SDLC, Agile, and Waterfall methodologies and accomplished in the different phases of project life cycle: project initiation, project planning, project control & project closure

TECHNICAL SKILLS:

Databases: MySQL Server 2003/07, Oracle 8i/9i/10g

Business Modeling: MS Visio, Smart Draw & Rational Rose

Project Management Tools: Microsoft Project, MS Office Suite (PowerPoint, Excel, Word), Confluence, IRIS, Zoho, HPPPQA

Requirement Management Tools: Rational Requisite Pro

Languages: C/C++, JAVA, VB, HTML, SQL, .NET

Quality Assurance Tools: Mercury Quality Center, JIRA ATG ATG 2007.1, ATG 9.1, ATG 10.1, ATG 10.1.1, ATG 11.1

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Program Manager

Responsibilities:

• Consulted with business community to identify customer needs and develop business solutions to streamline existing product
• Managed end-to-end delivery of IT services (product lifecycle management, end user support, coach and mentor delivery team)
• Interacted with client contacts to ensure client satisfaction
• Streamlined the Agent Interact GUI to make it more proficient for the contact center users
• Directly reporting to the Business IT Director and giving the overall status of the contact center development effort and all O&M Activities in progress
• Conducted a conference call with Business Lead and Business IT Management to provide the detailed status of the projects
• Ensured the transition of the current legacy system interfaces and all O&M activities are smoothly transferred to the newly building team
• Owning & Managing the resources both onsite and offshore
• Attending the daily stand-up calls with the Development team to understand the progress of the project and proposed any mitigation plan
• Closely Monitoring the Financials, Risks & Dependencies of the project
• Managing the team of 10+ team members both On-site and Off-shore
• Attending weekly conference meeting with the Tech Leads to understand the obstacles, Risks and proposed the mitigation plans to minimize the delivery impact
• Closely monitoring the daily O&M related open issues and ensuring critical ones are under supervision to be closed
• Processed the weekly required reports, which includes project status, Risk Management, Project Management and dependencies

Confidential, Uniondale, NY

Project Manager

Responsibilities:

• Kick started and executed the highly complex project budgeted over $1.8 Million.
• Owned and prepared the extremely complex project’s financial ($1.8 Million) with a variance of < .03% overall delivery.
• Prepared the SOW’s for multiple vendors to ensure the work deliverables are on-time and push back any additional Scope Creeping-in.
• Prepared a highly complex Work Breakdown Structure (WBS) to support multiple releases and ensured tasks and milestone are being delivered on-time.
• Managed the compilation checklist of every phase of the release.
• Created an extensive project plan to align multiple vendors and obtained the confirmation of delivery.
• Managed the Delivery teams (32) working on multiple deliveries and obtained weekly status report.
• Managed the multiple vendors(6) and ensured there are no inner vendor dependencies to deliver the work on-time
• Conducted a weekly conference with all vendors to monitor the progress of the work and mitigating any risk.
• Dependencies.
• Organized the Weekly call with Delivery Manager to provide the insight of the project Financials and Project timeline.
• Conducted a conference call with Business Lead and Business Director to provide the detailed status of the project.
• Processed the Vendor’s invoices on time.
• Processed the weekly required reports, which includes project status, Risk Management, Project Management,
• Ensured all the required documents are signed - off & approved by the business lead & DM and are available on docshare (SharePoint) for future references.
• Managed the project requirements for multiple releases and push back any additional scope creeped in.
• Conducted meetings with Change Management Committee to obtain the approval for “go-live” releases.
• Thoroughly followed the CMMI - Level 3 processes to deliver the project.
• Achieved > 98% score in randomly selected PPQA Audit.
• Developed the Project Schedule of the project.
• Owned and successfully executed 6 months multiple releases to support the IVR enhancements.
• Prepared the project effort and value estimations.
• Costing and controlled the quality of products and services.

Confidential, Reston, VA

Assistant Project Manager/ Business Analyst

Responsibilities:

• Primarily managed the LOE (Level of Effort) for all the IT related projects
• Ensured all the documents related to the LOEs of the project are managed/ entered in an administrative tool (PIP) pending for the approval/ follow-up
• Actively participated in all the meetings related to the LOEs discussion
• Actively participated in the daily SCRUM Meetings to ensure the daily activities are well planned and helped clearing any obstacles by following up with the business
• Assisted PM to ensure the off-shore Technical team is in sync with respect to the project under development
• Managed the agile project thru multiple project phases such as Business Analysis, Design, Development, Testing and User Acceptance Testing
• Assisted PM to manage the backlog, Confidential tasks and burndown using the Agile Scrum Tool (AST)
• Acted as a liaison between the Digital Business team and the Technical team to baseline the requirements and create a TDD for the project
• Interacted with digital BA on daily basis to prioritize the requirements/projects and planned for the upcoming releases
• Ensured all the high priorities requirements are taking precedence and planned to develop with respect to the upcoming releases
• Facilitated and conducted JAD (Joint Application Development) session with clients, business teams to determine the business/ functional requirements and transferring the knowledge to the technical team
• Supported the Project Manager to managed the SCRUM team and helped to clear any obstacles, which could delay the Confidential
• Managed & Collected the daily status reports of the team and shared the inputs with the client on weekly basis
• Managed the QA team (5-members onsite) to understand the requirements to create the test cases and validated the test scenarios
• Managed the bi-weekly Confidential releases
• Planned & Conducted orientation session/ KT (Knowledge Transfer) session with the new team members
• Conducted User Acceptance Testing (UAT) of the final product with the business users
• Participated in the B2B2C web portal releases of the

Confidential, Warren, NJ

Principal Business System Analyst

Responsibilities:

• Worked for eliciting, analyzing, gathering, gap analysis, functional design, requirements documentations and validating business requirements and translating business requirements into use cases and/or functional & system specifications for Java based application
• Predominantly involved in the discovery of the project to build the initial scope
• Conducted meetings with technical team and upper management and acted as a liaison
• Transfer the knowledge to our Offshore Team to create the good LOE for the requirements
• Scrupulously followed Agile methodology throughout the project and conducted Scrum meeting with the team members on day to day basis for the update on project status
• Worked with business and system modeling tools such as Data Flow Diagrams (DFD), Process Models, Entity Relationship (ER) Diagrams, and Use Cases.
• Applied project management knowledge and expertise to gauge system performance and assess risk.
• Worked with several project management/bug tracking tools such as IRIS, Zoho, SharePoint, JIRA, Confluence to track the progress of the project
• Worked with Information Architect to define Information Architecture for laying the backbone of a web site
• Worked on Implementing an ATG e-commerce platform to customize the Verizon POS, Integrated Services and ongoing switching the Verizon/Verizon preorder website(s) to the ATG platform.
• Assisted the project manager and ONC in the creation of the project charter & vision document during the inception phase of the project
• Acted as a liaison to transfer the knowledge from the Business and the Upper Management and chief Architecture to the Tech Lead to create the TDD for the Project
• Used Zoho, JIRA tool to create the milestone and to track the task on the project
• Helped QA team to understand the requirements to create and validate the test scenarios
• Brain stormed the business users and helped the web site developer to develop, design and code the front end GUI of the application
• Worked on various modules of the website including: Homepage, Browse & Shop, BCC Catalog, Shopping Cart, Checkout, Order Management, Home Services, Search and OMNI Cart,
• Worked on various channels of the project including MLS, Pre-order website and Iconic Channel
• Facilitated and conducted (JAD) Joint Application Design Sessions to determine the functional requirement/ Business Rules by bringing the stake holders and IT team on a common platform and created target questionnaires for both of them related to the OMNI Cart/ Search Requirements
• Reviewed/ validated the Test Cases/ Test Scenarios created by the QA team to ensure Test Cases are covering the functionality
• Performed the Adhoc test to the dev box to ensure initial code drop is not missing any important functionality
• Created the BRD/ Change Request document from the client provided multiple Enterprise Release approach document

Confidential, St. Louis, MO

Sr. Business Analyst

Responsibilities:

• Worked for gathering, analyzing and verifying business requirements and analyzed business & technical processes.
• Worked with the Off-Shore to demonstrate the current functionality of the legacy system and the illustrated the gap analysis
• Worked for migration of data from legacy database to the new database.
• Worked throughout the SDLC for detailed understanding of requirements, data interfaces, processes & deployment.
• Followed Agile approach of development throughout the project
• Worked on the ATG e-commerce suite application to customize the web portal and configured ATG search as per the business needs
• Gathered the requirements for the implementation of Endeca search and Scene-7
• Provided the simplest solution for the various legacy complex model such as pricing engine
• Prepared the documentation, use case model for the clear understanding
• Worked closely with the Oracle Team on the ground to prepare the precise documents for the business need
• Facilitated stakeholders strategic planning of budget & cost forecasting and analysis
• Proposed enhancements to the project through analysis, decision process facilitation, report preparation and tracked defects.
• Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing the stake holders and IT team on a common platform and created target questionnaires for both of them
• Implemented e-commerce platform to customize the web portal, services, and ongoing guidance to power a more relevant and personal e-commerce.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Illustrated the progress and flow of the project to management methodologies using UML and data modeling techniques
• Experienced in gathering information B2B2C web portal.
• Brain stormed the business users and worked as a web site developer to develop, design and code the front end GUI of the application
• Made decisions based on the limitations and capabilities of the latest technology
• Solved business and technology problems independently and created innovative business solutions
• Conducted technical/ non-technical presentations to the management and training workshops for the clients.
• Tracked and maintained Stakeholder requested enhancements and changes using Traceability Matrix

Confidential, Albany, NY

Business Analyst

Responsibilities:

• Worked for eliciting, analyzing, gathering and validating business requirements and translating business requirements into use cases and/or functional & system specifications for Java based application
• Scrupulously followed Agile methodology throughout the project and conducted Scrum meeting with the team members on day to day basis for the update on project status
• Worked on a high performance, reliable, and secure integrated technology infrastructure and managed multiple hosted applications by Application Service Providers for the better web site functionality.
• Worked with business and system modeling tools such as Data Flow Diagrams (DFD), Process Models, Entity Relationship (ER) Diagrams, and Use Cases.
• Documented and analyzed business processes and application requirements.
• Responsible for gathering and designing requirements for Web and client-server application development and gift card fulfillment
• Worked on the IBM WCS e-commerce suite application to customize the web portal and configured IBM ECS search as per the business needs
• Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing the stake holders and IT team on a common platform and created target questionnaires for both of them.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.
• Interacted with External Technical Contacts and Customer Service Representatives for gathering requirements.
• Worked with various different departments (E-commerce, IT, Sales, Marketing, Statistics, ROI, Customer Service) that were the part of the project team.
• Used JIRA as a bug tracking tool to assign bugs to the appropriate team
• Conducted technical/ non- technical presentations to the management and training workshops for the clients
• Tracked and maintained Stakeholder requested enhancements and changes using Traceability Matrix.
• Performed User Acceptance Testing (UAT) of the final product.
• Brainstorming functional owners to gather the business and functional requirements for Confidential ’s ecommerce B2C portal.
• Worked with Microsoft Project, Microsoft Visio, Microsoft Power Point, Microsoft Word, Excel and outlook.