SUMMARY:

• Over 25 years of successful technical experience in all levels of Project and Programs
• Management. Background in more than a dozen technical hardware, software, engineering, IT, and other industries. Strengths include excellent project organization, scope, time, cost, quality, change, and a special focus on risk management, interpersonal communications, and problem solving skills. Depth of experience complemented by international leadership of large outsourcing and global infrastructure projects.
• Selected by Project Management Institute (PMI) Board of Directors as one of three PMP
• Project Managers to serve on the International Ethics Committee; one of eighteen
• International PMP Project Managers to write, and define the content and configuration f test questions for future PMP exams; and a team member to revise the Cost, Risk, and
• Quality Management sections of the 2004 republication of the Project Management Body f Knowledge (PMBOK). Frequently published author in Project Management Journals and on LinkedIn, including a variety of topics, including Earned Value Management
• Systems, Soft Skills implementation, SDLC, Risk Management, etc.

TECHNICAL SKILLS:

Software: ServiceNow v.3 Cloud, Oracle, MS - Project 2010, Word, Excel, PowerPoint, Visio, Itron, Silver Springs, NightHawk, Oracle, and Trilliant.

Methodologies: Systems Development Life Cycle, (SDLC), ITIL v.3, PMI-PMBOK, IBM RUP, Six Sigma, Various Corporate

WORK EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Scope changes/risk assessment/management
• Designed and produced material for audience understanding and presentations for PMO
• Short contract to implement SCADA technology for Colonial Pipelines
• Developed PMP class syllabus and class instruction materials for a foreign university
• TECO Electric - Solar program to integrate solar power producing power customers to pay them for production of solar power these customers add to the client's gridTECO Electric automated metrics via SunNet solution gathering project to improveefficiency and comply with FERC requirements
• Supervised Global Cloud ServiceNow v.3 technical services processes, methods, testing,and training projects for multiple, diverse organizations, while planning and executed a complex, enterprise wide, six sigma, ITAM In-sourcing project
• Various technical IT solutions in generation, transmission, and distribution, projects, such as transmission outage operating system infrastructure upgrades of hardware and software to current 2016 best practices via OSI Pi application

Senior Project Manager

Responsibilities:

• Worked with technical specialists to manage complex print hardware, software, processes, and network implementation projects

Senior Project Manager

Responsibilities:

• Accelerated the technical implementation Smart Grid AMI/ODS/MDMS electrical utility billing application for Florida & North Carolina customers providing technical project management for 155,000 meters in each state
• Supervised design and integration of a Lessons Learned Program for status meetings during all phases of project life cycle
• Employed leadership skills to insure effective building/maintaining of positive working relationships, communication, organization, and collaboration skills, especially in project scope, risk, financial/budgeting, tracking, & change management
• Applied judgment and independent/critical thinking to each technical element of the AMI/ODS/MDMS project, CIP, plus all levels of testing management across all Smart Grid projects in each PSC state
• Prioritized and orchestrated peripheral tasks including Vendor Audit, Engineering, Lessons Learned and Six Sigma Gates
• Worked with the Systems and Enterprise Architects to plan, design, develop, test, and deliver project management consulting and project organization methodologies around the SmartGrid solution platform
• About 12 direct reports and each of those had from 3 to 12 direct reports
• Performed all routine, 'table stakes' Project Management functions in compliance with client mentored PMO requirements, relative to meetings facilitation, generating and reporting against the MS Project WBS, weekly status reports, risk register and analysis, SDLC, etc
• Transformed the Confidential, Florida, and North Carolina AMR to AMI for Customer Billing plus Engineering/Operations (also worked with Itron to implement their MV90 solution at Southern Company)
• Worked with all other Duke Next Generation Demand Response (NGDR) Programs & project managers on this large program in leading, orchestrating, and generating all documents and data for the Six Sigma design, development, and implementation, Six Sigma Gating cycles
• Developed requirements with architects and business analysts, communications methods, risk assessment & mitigation, financial/budget, defined details of lessons learned
• Placed on a program wide SharePoint site with the technical community, became the safety speaker, etc.
• Worked with the Test Manager, Senior Business Analysts and Architects, to insure appropriate documentation and training of all new processes and operations for the test team and billing operations personnel were in place as needed (this required sensitivity to the changes from the employee comfort zones in the 'way it is' to the 'new' way of achieving more efficient results)
• Managed the design through implementation execution of the MDM project by coordinating the overall elements of the project within, first Progress Energy, then Confidential PMO Methodology (PMI PMBOK), and analyzed the business/ customer needs and worked closely with all team members to insure that both requirements and expectations were met
• Liaison PM between multiple vendors, internal IT resources, as well as functional business unit stakeholders in finance, billing, security, and operations
• Supported the teams responsible for the production implementation and administration of the AMI Meter installation, including managing system configurations, gathering and documenting user and process requirements to SharePoint by working with the Business Analysts, developing workflow process customizations, and performing quality assurance testing and user acceptance testing (led this effort for the MDMS and AMI Meter projects, and supported the Operations Load Management System (LMS) project)
• Provided support and business mentoring in concert with the architect who provided technical mentoring, assisted internal customers with proof-of-concept activities, and led the build efforts to include development of intellectual property (IP), quality assurance support, and lessons learned

Senior Project Manager

Responsibilities:

• Supervised Global Cloud ServiceNow v.3 technical services processes, methods, testing, and training projects for multiple, diverse organizations, while planning and executed a complex, enterprise wide, Six Sigma, ITAM In-sourcing project
• Led technical administrative cleanup of an enterprise data warehouse database inputs/processes improving validity/efficiency for data conversions
• Worked with the Systems Architect and ServiceNow representative to design and deliver consulting and technical methodologies around the ServiceNow platform
• Managed two technical instances of the commercial version of ServiceNow cloud v.3 Software designs by GE India IT team and customize the healthcare design following one set of US regulations, and the energy design for the business
• Assessed current state technical processes and tools, defined ServiceNow requirements with all 35 GE companies developing and communicated all needs and constraints to the India technical team in support of configuring the ServiceNow platform
• Supported technical team accountable for implementation and administration of ServiceNow, including management of system configurations, user/process requirements documentation, workflow customizations, and quality/UAT
• Placed a test instance into a QA location, walked through the various elements with an IT Analyst and developed screen shot training MS PowerPoint slides for Service Desk operators in China, India, Romania, Mexico City and Ohio
• Helped create 30-50 technical test scenarios for the call centers to test each possible ticket entry as part of User Acceptance Testing of Change, Incident, Problem and Configuration Management Database to verify new application interfacing
• Accountable for interfacing with vendors, contractors, and management, and coordinating effort of two additional junior project management controllers/administrators
• Provided support and business mentoring to assist internal customers with proof-of-concept activities, build efforts to include development of intellectual property (IP), and Lessons Learned for customer ITIL environment
• Decomposed Change, Incident, Problem and Configuration Management database modules generating training forming a generic intellectual property data base post production peers can edit ensuring its configuration and future GE use

Senior Project Manager

Responsibilities:

• Managed technical network planning and implementation of two major national printer optimization projects, managed print services, scope changes, networking of print centers, and working requirements to migrate client to Xerox printers
• Administered and organized technical projects complex application interface enterprise environments that required major network printing systems including hardware, software, UNIX, SAP, EquiTrac, Security, and Services

Instructor Business Administration & Management

Responsibilities:

• Instructed undergraduate students in technology business management
• Augmented textbook material with current best technical management practices, critical thinking instruction, and mentored students in their career preparations

Senior Project Manager

Responsibilities:

• Planned the implementation of the technical Proof of Concept and Pilot of Dubai, UAE, a $3M international security project including maritime seaport, airport, cargo, and personnel security systems with a 6 person team
• Led a 25 person internal technical team to create a Unisys PMO and enterprise wide Project Management Methodology insuring compatibility with PMI PMBOK, ITIL, IEEE, Prince2, Six Sigma, and IBM RUP Processes with instructor and e-Learning classes
• Led an 18 person team to define, plan and implement a technical Proof of Concept/Pilot of Desktop Virtualization (VDI) project for Confidential Call Centers that resulted in a 2,000 seat $3M pilot project
• Negotiated, planned and implemented with Amgen Pharmaceutical a multi-year Service Desk Management contract for a full service desk, with Peregrine 6.0 Service Center Incident Management system and SAP implementation at $4M per year
• Planned and implemented a complex enterprise wide technical Infrastructure Asset Management project for Quest Diagnostics along with a fifth service to create an asset reuse/disposal program improving use of assets while remaining HIPPA Regulatory compliant
• Planned and managed budgets and implementation of Emergency Operations Center and telecom to oversee recovery of largest natural emergency and disaster (New Orleans)
• Responsible for implementing emergency telephone technology, tracking all costs and bringing collections current

Senior Project Manager

Responsibilities:

• Planned and managed all technical facets of a major complex electrical utility IT Project related to Advanced Metering Infrastructure (AMI) enabling centralized monitoring and control of utility meters
• Managed Pilot collecting electric meter data transferred to a central database for billing and analysis
• Enabled real-time data gathering and two way communications allowing the utility company to reduce cost and provide better service
• Orchestrated technology meetings between the Itron vendor, Southern and the technical and business communities to generate a work breakdown structure (WBS), resource allocation plan, risk plan assessment, project budget, communications, governance, and changes mechanisms enabling orderly and efficient development of the AMI Project
• Accountable for managing the technical IT resources necessary to test the various releases of IEE MDMS Itron delivered Disaster Recovery plans with technical team input
• Generated financial reports, schedule, resource and technology/project status reports from monitoring efforts
• Worked with the Southern Company Finance Team to insure all SOX Section 404 requirements were met

Senior Project Manager / Lead Program Manager Consultant

Responsibilities:

• Skillfully mentored world business partners and Project Managers in 40+ nations to improve schedules and client relations
• Orchestrated the generation of a wide range of telecom and technology proposals, business cases, and high priority presentations for various divisions of Unisys marketing efforts
• Developed outsourcing/offshore implementation plans increasing internal divisional services gross margin by nearly 4%
• Proposed and partnered with Accenture and BellSouth leading the requirements for management, design, development and technical deployment efforts for a large multi-million dollar IVR program
• Led and managed the technical teams, ensuring development of a technical solution delivered on time and on budget
• Planned and implemented deployment activities for a Next Gen one-call call center system for BellSouth with costs coming 5% under budget and completion 2 weeks ahead of schedule using a Global Project Team
• Successfully planned/implemented a $9.5M four site CTI Remittance/Payments Processing System for Qwest Communications with gross margin improvement by 10%.