SUMMARY:

• Proactive IT professional with 8 years of Project Management / Business Systems Analyst experience in a 17 year career that includes Java app design and development, business analysis, project coordination in Retail /e - Commerce /Cloud /Automotive (Manufacturing) and Finance domains. I hold PMP (Project Management Professional) and CSM (Certified Scrum Master) certifications.
• 4+ years of experience in Retail and e-Commerce, 2.5 years in Automotive, 1.5 years in Cloud / Finance, 1+ year in Freight Forwarding domains working primarily with the US customer environment
• Handled and delivered programs / projects to scope, budget and time working on onsite/offshore model - managing teams of analysts, developers and 3rd party vendors.
• Ability to lead teams from multiple different internal groups and locations to drive results through task coordination and solution delivery.
• Experience in all stages of SDLC using Agile and Waterfall methodologies
• Experience in Project release and delivery management

CORE KNOWLEDGE AND SKILL AREAS:

• Project / Change Management
• Business Analysis Project Lifecycle Coordination and Management
• Client Needs Assessment & Fulfillment
• Team Training, Evaluation Planning/Execution
• Client Relationship Management Senior Executive Interaction
• Customer Service & Retention Improvement Testing / QA / Support
• Deployment / Implementation

TECHNICAL SKILLS:

• MS Project, MS Visio, MS Office, SharePoint 2010
• Mindjet MindManager
• Java and Application servers (WebSphere / WebLogic)
• Oracle, SQL database 2005 /2008 Servers (SQL Server Management Studio)
• JIRA, Liquid Planner, Basecamp (web based project management & collaboration tool)
• DB2 (using AQT)
• Trained on Lean Methodology

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Hillsboro, OR

Responsibilities:

• Working in the Confidential managing projects coming through the Confidential focusing on Partner Programs Operations Management.
• Collaborating with various Intel business groups, Geo groups, vendors and the SMIT/CRDX teams to manage and move projects towards desired conclusions. Managing business requirements and corresponding Dev teams, Analysts, Designers in a fast-paced environment with multiple and changing priorities.

Environment: MS Project, SharePoint 2010 /Designer, MS Visio, MS Office Suite

Confidential

Program / Project Manager, Portland, OR

Responsibilities:

• Handled multiple projects as a part of the programs.
• Worked closely with business Finance, the SMEs, analysts and the multiple development teams across countries
• Managed the entire project life cycle and successfully completed projects /deployed to production
• Managed teams in agile based development cycles with product updates / releases in 2 and 3 week iterations
• Conducted Scrum meetings and managed backlog prioritization with business/product owner for sprints
• Review user stories / development timelines for testing & release
• Worked with teams to improve product / application releases
• Managed UAT - locally and in other countries (collaborated UAT testing)
• Created /Managed RACI charts for the stakeholders. Also used RACI charts with communication matrices
• Managed project communications - Business SMEs, tech writers’ coordination to put together the necessary work instructions / training material and notifications/communication to Finance partners (Fin-Ops /Business partners) and Shared Service Centers

Environment: MS Project, Visio, Oracle Financials / custom Oracle apps, IBM Cognos, Java, MS SQL, Web services, Liquid Planner (project collaboration tool.

Confidential, Portland, OR

Project Lead/Business Systems Analyst

Responsibilities:

• Working on multiple projects as a part of the IT Program management - Handling all projects in the native Houston project management combined with Agile and / or Waterfall methodologies
• Manage multiple projects focusing on budget/time and resources (BSAs / Development teams)
• Identifying and managing risks - mitigating / accepting
• Managing project change
• Lead a team of BSAs and developers to gather requirements and implementation
• Used Agile methodology with development teams for quick resolutions / completion of deliverables
• Perform gap analysis / assessment and provide SOW while working with Planning team
• Efficiently utilized resources and knowledge pool to present solutions / alternatives
• Elicit business requirements and created relevant documentation
• Stakeholder management - prioritization of development of the product/process
• Performed support / training activities as needed during transition and afterwards
• Managed project / program baselines / Reporting and Communications

Environment: MS Project 2010, MS Visio,MS Office Suite, SAP (FI/CO), Mainframe IMS, .NET, Mainframe, DB2 via AQT, MS SQL, Rational Team Concert, XML, HTML, JavaScript, SharePoint 2010, Enterprise reporting with IBM Cognos Lotus Notes & Domino, Lotus Notes Designer, Team Studio Analyzer TFS to manage sprint sessions, user stories, tasks etc.;

Project Manager

Confidential, Riverside, CA

Responsibilities:

• This was a short term project to review Business Requirements and implement a Document management system for a project that was a part of the Confidential
• Managed the deployment of Phase 1 of the document management project and integration with existing enterprise applications.

Environnemt: MS Office Suite 2010, MS Visio 2010, MS Project 2010, JIRA

Confidential, Irvine, CA

Project Manager

Responsibilities:

• Determine needs, understand, gather and document client requirements, business process work flow, work with architects and SMEs to perform feasibility study and prepare statement of work, track and manage to bring assigned projects to a desired completion for delivery on schedule and within established budgets by managing client expectations and providing regular project status updates.
• My work profile included communicating status of all projects, schedules, and any open issues by maintaining a dashboard of projects and performance for Management internally.
• Development using SOA and Cloud technologies performed by remote teams
• Used a basic Agile Scrum framework with standard 2 week sprints

Environment: SalesForce.com deployment - standard and custom, SalesForce and Intacct integration, Custom integration - .NET, Java, SalesForce API, Intacct API, MS Office Suite 2010, MS Visio 2010, MS Project 2010, different App servers, JIRA(project tracking tool) and Basecamp(web based project management & collaboration tool)

Confidential

Analyst / Project Coordinator, Anaheim, CA

Responsibilities:

• Confidential is a retail cell phone sales and service chain with over 100 locations in 9 different states.
• Managed the design and implementation of Commission data analysis and reporting, a software project to work with the intricacies of T-Mobile & Sprint service provider commissions and associated reporting.
• Improved process and efficiency by analyzing commission statistics by location/ market / region for a higher validity in sales thereby increasing commissions. Worked with the sales and order processing
• Coordinated with developers, management & service providers for implementing and maintaining applications.
• Ensured service provider SLAs were met.
• Supported development by analyzing changing and complex business rules.
• Configured and worked with IQ Metrix /Retail IQ point of sale (POS / billing system
• The applications worked on .NET Framework, IIS Server and both Oracle and MS SQL databases
• Delivered connected back office reporting for 100+ retail locations
• Managed and coordinated efforts of onsite/offshore development and reporting teams

Environment: .NET, MS SQL, MS Office Suite 2010, MS Visio 2010, MS Project 2010

Confidential, New York/California

Developer / Business Analyst /Project lead

Responsibilities:

• Gathered business requirements, prepared specifications & created appropriate documents
• Configured / integrated custom applications
• Managed connected management reporting, provided forecasts on sales/commissions (revenue)
• Worked with all departments connected
• While with Confidential, worked on Mobile Magic & FonCentral projects
• Coordinated the design, development & implementation of confidential - an e-Commerce website for cell phone sales and services e-commerce site, with catalogs, pricelists, and fulfillment process. I was the team lead on the development until the project was outsourced.
• Managed a six person team working remotely.
• Understanding the company’s goal in creating the website and collecting requirements, targeting end user and content
• Document requirements for development and use cases for the complex order to fulfillment process. Each service provider had a different process and the website had to seamlessly work to complete the process.
• Worked with architect and subject matter experts for solution
• Worked with the development team for database design
• Tested the developed & sandbox deployed site for all use cases
• Validated the order to fulfillment process by departments (sales, finance, inventory & shipping) in the website’s backend module
• FONcentral.com was later acquired by Inphonic Nasdaq:inpc