SUMMARY:

• Over 18 years of strong Confidential, Confidential experience including: Project Management, Planning, Programming, Budgeting, and Execution (PPBE), client - facing Business Analysis (BA), Requirements Management Planning, Independent Verification and Validation (IV & V) and Application Programming Interface (API), Scope Management Plans, development and management and O365 deployments.
• Over 8 years of experience in developing successful Knowledge Management initiatives, creating processes and best practices to ensure that knowledge is shared, building and sustaining Collaboration and Communities of Practices in global public, private and international multilateral organizations.
• Extensive work in Web production and Communications, social media and commerce, corporate and change communications strategies, writing and editing Web content, Business Intelligence, User Acceptance Strategies, testing and training.
• Extensive experience in performing requirements elicitation strategies while using JIRA requirements/bug tracking system and HP Quality Center, Quality Assurance processes for technology releases, COTS, automated workflow tools, market research reports and IT policy planning.
• I am very knowledgeable with CMMI, User Centered Design principles, practices, Software Development Life Cycle (SDLC) tools, Agile SCRUM methodologies, Google Drive and Office 365 Dynamics CRM and Office 365 platform implementation.
• I have experience in Business Analysis applying RACI charts and business process flows, business cases and technical writing.
• I have strong experience with Electronic Document Management Systems (EDMS) tools, including Documentum, DocuVantage and SharePoint (2003, 2007, 2010 and 2013), O365 deployments, Drupal, WordPress, Lotus Notes, WebSphere, Alfresco and JIRA, Confluence, Clarity, Quality Center and, Informatica (ETL - Extrtact Transform Tool) testing.

PROFESSIONAL EXPERIENCE:

Project Manager and Sr. Business Analyst

Confidential, Baltimore, MD

Responsibilities:

• Project management and business analysis for the Global IT Team’s global enterprise solutions and vendor management efforts.
• I am responsible for analyzing the global enterprise operations for departments and functional units with the purpose of collecting requirements and identifying solutions to meet Health Informatics needs for: Maternal and Child Survival Program’s $500 million dollar financial grants management SQL database; global consultant selection management portal and platform, deployment of a customized DHIS2 platform for the Monitoring, Evaluation and Research global team, EDMS with DocuVantage and the Global Cloud Migration project for O365 Dynamics CRM and SharePoint Online to improve knowledge management collaboration.

Project Coordinator and Sr. Business Analyst

Confidential, Washington, DC

Responsibilities:

• I successfully performed Project Coordination, project planning, statements of works, meeting coordination and high-level business requirements management planning into specifications for application developers for a mobile transit and safety applications project for public smart-phone and tablet users and developers.
• Undertook data integration, stabilization and development of APIs for all rail, bus, safety, and Geographic Information System (GIS data feeds), automated workflow tools and source codes for IoS, Android and MS (API averages calls per day is currently 1.7 million).
• Also responsible for establishing Developer Communications Outreach Plan for developers and internal data stewards, SQL databases and managed Project Team Site.
• Utilized PMO tools such as, Quality Center and JIRA which are comparable to JAZZ.

Sr. Business Analyst

Confidential, Washington, DC

Responsibilities:

• I was responsible for Project Coordination, project plan development cycle including, business and functional requirements, organizing and management planning, facilitating user requirements gathering sessions, business case presentation, use case, market research reports, automated workflows, IT policy plans and technical writing.
• I used RACI charts and process flow-mapping diagrams, Information Architecture, for global enterprise-wide platforms including the Project Knowledge SQL System, Learning and Development and Human Resources platforms (PeopleSoft, Oracle Taleo, iCMS) and EDMS with SharePoint.
• Experience with Office 365, Sharepoint 2013 and Informatica (ETL) with testing. I prepared project reports and responses for anticipated questions during the regular ITIL meeting for senior management.

Sr. Program Analyst

Confidential

Responsibilities:

• Interfaced on a daily basis with Confidential staff and technical teams to identify Bureau weaknesses in knowledge management/knowledge sharing to develop innovative techniques to support the achievement of the Bureau’s Knowledge Management ( Confidential ) goals, including: communications and awareness, improvement of essential work processes, using RACI charts and process flow diagrams in the areas of knowledge capture, client-facing requirements gathering for continuous process improvement, automated workflow tools, market research reports, IT policy plans.
• I used Drupal, CMS, and COTS application development, collaboration solutions architecture, collection and analysis of data sets for data management for applications and learning methods across the entire Bureau. SCRUM Agile and SDLC methodologies used in project.
• With the Bureau’s Activity Approval Document (AAD) clearance process identified as a significant weakness, I managed the team that developed a new business process with team members a GoogleDocs-based system for tracking and recording AADs in the approval process. New system allows real-time access to information on where individual AADs are in clearance process, as well as the ability to report out on key criteria such as number of AADs in clearance process, requested budgets, office-level details, etc.
• I also served on a task force for a new online Bureau-wide Procedures Manual, which captures Bureau-specific standard operating procedures and guidance for all direct and non-direct hires. Through interviews with staff, my team developed a highly detailed list of topics to be included, and - working with relevant EEE staff - developing guidance and SOPs each topic area. Technical writing for User Manual was developed as a GoogleSite, with multiple GoogleDocs serving as back-end, which allowed for multiple process owners and easy maintenance.

Sr. Business Analyst Contractor

Confidential, Washington, DC

Responsibilities:

• I provided Project Coordination, PPBE support and all client-facing Business Analysis requirements management planning, gathering involving senior management and business cases initiatives for a SharePoint (MOSS 2010 Enterprise Edition/WSS 3.0 upgrade project across all departments to deploy collaboration tools including: automated work-flow tools, market research reports, IT policy planning, governance, RACI charts and process workflow diagrams for SharePoint Metroweb (Intranet) Team Sites/sub sites/micro-site and performed UAT requirements analysis, using SCRUM Agile methodologies for project development.

Knowledge Management Solutions Architect

Confidential, Washington, DC

Responsibilities:

• I provided expert advice on leveraging Knowledge Management sharing, collaboration, and communications, by applying best practice solutions for Intranet portal sites and Knowledge Directories for an Oracle Plumbtree database, Drupal CMS and Cognos.
• I used automated workflow tools, RACI charts and process flow-mapping diagrams to improve efficiency, training and instruction.
• I performed Project Coordination for business analysis, for SharePoint Designer 2007 Extranet lifecycle contracts portal providing market research reports, It policy planning, and Technical writing for the User Guide and training.

Content Management Analyst/Administrator & Webmaster

Confidential, Arlington, VA

Responsibilities:

• I was responsible for Project Coordination, PPBE, Web administration, training, instruction and content management for an enterprise wide and public-facing Website with static and dynamic content rendered from both SharePoint (MOSS 2007/2010 Enterprise Edition/WSS 3.0 and Lotus Notes, CMS platforms.
• I provided all Web analytical analysis, governance, social networking/media, collaboration for SharePoint Website/sub sites/micro-sites, including development of portals, using automated workflow tools, market research reports and IT and Policy planning.
• I performed business analysis for major Website redesign project, including RACI charts and process flow-mapping diagrams and independent Verification and Validation (IV & V) for RFQ/RFP cycle.

Knowledge Content Manager

Confidential, Bethesda, MD

Responsibilities:

• I was responsible for writing and editing all Web content/translations (English and Spanish) including Business Analysis (work-flow, instructional design, storyboards, use cases (using Visio) identifying automated workflow tools, performed market research, established IT policy planning process, governance and UAT, using Alfresco publishing platform, UET and Web marketing for both Web-based application and company Website for this private label healthcare startup IT company that went out-of-business due to the 2008 economic crisis.

Knowledge Management Information Analyst/Business Analyst

Confidential, Washington, DC

Responsibilities:

• I was responsible for Project Management for off-shore portal development, advising and developing new media techniques for Intranet homepage and portals.
• I advised on the design of the Bank Group’s strategic plans for corporate messaging and staff engagement activities, including staff meeting events.
• I also managed the Project Coordination, development and design for the internal communication’s portal on the Bank’s Intranet, including Business Analysis including RACI charts, process workflow diagrams, storyboards, use cases, automated work-low tools, and Quality Assurance processes.
• I also wrote User Guide for Portal and Intranet Homepage content management; Created Information Architecture, wireframes, maintenance, wrote and edited articles published to Bank’s intranet, Internal Communications portal and for Knowledge Management, including building and sustaining Communities of Practice for Internal Communication Network.
• I operated Vignette, WebSphere and Bank customized CMS, and analyzed Web traffic/Web Stats trends, using Omniture SiteCatalyst and Google Analytics and developed digital audio, video and interactive tools, such as electronic surveys and online group discussion applications (Web 2.0/3.0).
• I also advised on Confidential President’s Website Redesign project; and; was also a member of the Internet Working Group that developed the Bank’s e-Publish Web publishing tool, IT policy planning for Web publishing, and was a member of the technical review team for new technology releases.
• I was responsible for Project Coordination for design, quality assurance, requirements management planning, and development for the Development Data Project’s communications strategy, developed Data Technical Assistance Project portal and published knowledge management content to the portal.
• Performed Business Analysis (requirements analysis, RACI charts and process workflow diagrams, storyboards, use cases, Information Architecture, Quality Assurance processes
• I developed, design and managed Intranet portal content for Information Solutions Network for 1,000 global IT staff.
• I worked with IT engineers to develop web-related deliverables and requirements management planning and document client requirements gathering to improve service for Web and software deliverables
• I recommended new deliverables for knowledge management based on Business Analysis (Agile/SCRUM), including developing Information Architecture, building Community of Practice for Information Officers in both headquarters and in Country Offices.

Health and Logistics Program Officer

Confidential, Roslyn, VA

Responsibilities:

• I was the Program Officer for Project Manager for a $40 million dollar annual cost-share material acquisition program covering all IRD global projects funded by U.S. Department of State and Confidential .
• I prepared reports to donors and disseminates information to partner non-governmental organizations (NGOs). In addition, I performed Business Analysis for development of Health Knowledge Management portal.

International Affiliates & Donor Services Manager

Confidential, Alexandria, VA

Responsibilities:

• I managed the $160 million dollars annual international in-kind material donation program for one of the largest charities in the USA.
• I also managed global sports donation aid program called Sporting Goods to Go sponsored by the Sporting Goods Manufacturers Association, International Olympic Committee and International Sports Federation.
• In addition, I developed global network of affiliate programs in 43 countries.