MSP Service Operations Manager ITSA Program Resume Washington, DC - Hire IT People

SUMMARY:

Motivated professional with administrative, project staffing, and vendor management experience seeking to acquire the position of a junior project or operations manager where I can learn to implement management principles practically and get an opportunity to sharpen my management abilities

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

MSP Service Operations Manager ITSA Program

Responsibilities:

Work with the District of Columbia's Office of the Chief Technology Officer and approximately 200 vendors registered with the Department of Small and Local Business Development to hire IT consultants for 35 non - federal agencies in the District of Columbia
Responsible for the hands-on execution of the day to day operations of our Vendor Managed Services Provider program including weekly timesheet upload for all engaged contractors and monthly invoicing
Responsible for meeting and exceeding Service Level Agreement (SLA) targets for service operations at the Tier 1 and Tier 2 levels
Provide support to the head manager in meeting crisis situations and finding solution to the technical and non-technical problems
Interpret and ensure application of policies
Participate in and coordinate client meetings and working sessions with the Contract Administrator and District Program Managers
Directly manage and train team members in meeting their individual goals and performing their responsibilities at par with standard operating procedures

Confidential, DC

MSP Customer Service Specialist

Responsibilities:

Utilized Vendor Management System PeopleFluent to enter required information for incoming selected candidates. Corresponded with vendors for candidates’ references, background checks, and starting details. Gathered and reviewed background check data for prospective candidates for submission to program manager for final selection of the candidate
Scheduled interviews between Program Managers and vendors via email correspondence and PeopleFluent system
Responded to vendors questions on candidates hiring status and compliance documents.
Ensured vendors were in compliance with subcontractor agreement
Processed all purchase orders within one business day of receipt, in support of timekeeping and invoicing activities
Provided helpdesk phone support coverage in collaboration with team members

Confidential, Washington, DC

Group Leader

Responsibilities:

Provide guidance and assistance to a class of approximately 25 students participating in after-care activities, focusing on math and reading, i.e. (helped with homework and playing games) between the hours of 4 p.m. and 7p.m
Collaborate, prepare and implement activities in accordance with the teaching curriculum
Handle parental inquiries and issues raised via phone and in-person meetings, capturing subject matter and resolutions within an incident reporting log while conforming to data privacy regulations
Escalate guardian calls or sensitive requests to the After-care Coordinator for resolution

Confidential, Forestville, MD

Itinerant Special Education Assistant

Responsibilities:

Performed required record keeping tasks such as data collection; maintained hard copy records or logs as appropriate for 3 case workers coordinating with Special Education Coordinator for the Special Education Department
Supported inclusive opportunities for students who required an Individual Education Plan (IEP)
Assisted teachers with implementation of lessons to students in small groups

Confidential, MD

Accounting Intern

Responsibilities:

Confidential, Washington, DC

Positive Motivator and Teacher

Responsibilities:

Coached and coordinated multiple sports activities for over 40 students
Developed a teaching plan with leadership from the coach, and carried out weekly objectives
Collaborated, prepared and implemented activities

Confidential, Frostburg, MD

Office Assistant

Responsibilities:

Researched the demographics of past and potential university donors, approximately 100
Prepared marketing information for potential donors in support of the Foundation
Assisted in compiling data for outgoing marketing material, and prepared mailing labels
Tracked and reported results to upper management

Confidential

Speaker

Responsibilities:

Based on the recommendations of the organizing committee and peer reviewers, I was privileged to speak and present a co-authored research paper to a group of 20 business and education professionals on the topic, “The New Age of Sexual Harassment: Are Men the New Victims?” This was a 15-minute joint presentation that focused on the sexual harassment of men in the workplace and ultimately answered the question of whether men are the new victims and are sexually harassed more than their female colleagues